Industrial relations representative vs customer relations representative

The differences between industrial relations representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an industrial relations representative, becoming a customer relations representative takes usually requires 6-12 months. Additionally, an industrial relations representative has an average salary of $65,115, which is higher than the $38,632 average annual salary of a customer relations representative.

The top three skills for an industrial relations representative include collective bargaining, product line and trade shows. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Industrial relations representative vs customer relations representative overview

	Industrial Relations Representative	Customer Relations Representative
Yearly salary	$65,115	$38,632
Hourly rate	$31.31	$18.57
Growth rate	-3%	-4%
Number of jobs	21,453	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 78%	Bachelor's Degree, 51%
Average age	41	40
Years of experience	4	12

Industrial relations representative vs customer relations representative salary

Industrial relations representatives and customer relations representatives have different pay scales, as shown below.

	Industrial Relations Representative	Customer Relations Representative
Average salary	$65,115	$38,632
Salary range	Between $42,000 And $99,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between industrial relations representative and customer relations representative education

There are a few differences between an industrial relations representative and a customer relations representative in terms of educational background:

	Industrial Relations Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 78%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Industrial relations representative vs customer relations representative demographics

Here are the differences between industrial relations representatives' and customer relations representatives' demographics:

	Industrial Relations Representative	Customer Relations Representative
Average age	41	40
Gender ratio	Male, 66.5% Female, 33.5%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 17.2% Asian, 8.6% White, 59.4% American Indian and Alaska Native, 0.5%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	7%

Differences between industrial relations representative and customer relations representative duties and responsibilities

Industrial relations representative example responsibilities.

Manage the grievance and arbitration process.
Manage all unemployment claims and appeals resulting in a reduction of the maximum experience rate to the minimum contribution rate.
Negotiate with union representatives at various levels of the grievance procedure and prepare cases for arbitration.
Key participant in successful defense of union organizing campaigns, acquisitions, plant closures and administrative agency litigation.
Assist GL in monthly close process as well as handling credit card disputes.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Industrial relations representative vs customer relations representative skills

Common industrial relations representative skills

Collective Bargaining, 18%
Product Line, 18%
Trade Shows, 15%
Industrial Relations, 15%
Competitive Situations, 15%
Arbitration, 7%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Industrial Relations Representative
Industrial Relations Representative vs Customer Relations Representative

Updated January 8, 2025

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