Information technology analyst jobs in Scranton, PA - 42 jobs

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Company: PenTeleData Shift: Monday-Friday, 8AM-5PM with availability for after-hours and on-call support Pencor and its subsidiaries are Equal Opportunity Employers PenTeleData, a leader in data transport, Internet, networking technologies, security and consultation services throughout Pennsylvania and New Jersey, is actively seeking an IT Services Manager to lead and oversee the IT Services department. The I.T. Services Department provides data networking and computing related support services to SMB and enterprise customers across a wide range of environments, including small-to-medium business, large enterprise, hospitality, and public venues. This role is a hands-on management position within a managed services environment, with direct involvement in leadership, prioritization, and escalation management. The IT Services Manager is responsible for the overall performance, quality, and delivery of services provided by the team. While technical competency is required, this role is primarily focused on leadership, accountability and escalation management rather than serving as a primary technical implementer. Candidates should be comfortable spending a significant portion of their time on people management, coordination and issue prioritization rather than direct technical implementation. This is a direct customer-facing position and requires strong communication, sound judgment and the ability to manage complex technical and business situations while balancing customer expectations, staff workload and organizational priorities. General Responsibilities include but not limited to: Providing leadership and oversight for remote and onsite customer support related to Microsoft virtual environments, cloud services, backups and other MSP offerings Acting as the primary escalation point for complex or high-impact technical and customer service issues with the responsibility for resolution strategy and customer communication Overseeing the design and implementation of LANs, Windows-based domains and related infrastructure, ensuring standards and best practices are followed Participating in pre-sales engagements to validate technical requirements, assess risk and ensure proposed solutions are operationally sound Coordinating with customer hardware & software vendors to identify, troubleshoot and resolve issues as needed Performing and overseeing project management activities including prioritization, scheduling and coordination of resources Ensuring accurate and timely documentation of service activities, configurations, inventory and customer information Conducting performance evaluations, coaching and disciplinary actions for IT Services staff as required Managing scheduling, on-call rotations and workload distribution for IT Services team Leading the introduction and operational integration of new IT Services offerings as market demands evolve Training, mentoring and developing IT Services staff to improve technical capabilities, consistency and service quality Collaborating closely with internal departments and upper management to align IT Services delivery with broader organizational goals Other duties as needed by upper management Qualifications: Established residency in Pennsylvania Valid PA Driver's License and good driving record Combination of formal education, industry experience and certifications, with demonstrated progression in responsibilities and scope over time Prior experience leading technical teams in a service-oriented environment, including responsibilities for staff oversight, performance management and escalation handling Previous experience working in or managing within a Managed Service Provider (MSP) or professional services environment Proven experience supporting and overseeing L2/L3 network environments in SMB and enterprise settings Industry certifications (Microsoft, Cisco, or equivalent) preferred, but practical experience and demonstrated leadership are valued over academic credentials alone Minimum of 5+ years supporting SMB and enterprise data and communication environments, preferably with a MSP or professional services organization Strong working knowledge of Microsoft-based infrastructure, including Active Directory, Windows Server and both hosted and on-prem applications Working knowledge of virtualization platforms and Microsoft cloud services sufficient to oversee design, troubleshooting and escalation (hands-on expertise a plus, but not required) Working knowledge of wireless network design, deployment and troubleshooting Broad understanding of products, technologies and services commonly deployed in SMB environments Strong Communications Skills - Oral and written, with the ability to clearly convey technical concepts to both technical and non-technical audiences Excellent Organizational and Time-Management Skills, with the ability to prioritize effectively in a fast-paced, dynamic service environment Ability to manage multiple concurrent issues, customers and priorities while maintaining attention to detail Ability to provide professional, composed customer service in high-pressure or escalated situations Ability to collaborate effectively with internal teams, vendors and upper management to align service delivery with business objectives Recommended: Experience with backup, recovery and imaging technologies - including the ability to assess risk and validate recovery strategies Strong practical knowledge of server and infrastructure technologies, with the ability to evaluate design, troubleshoot escalations and guide technical staff in: Windows Server environments Active Directory and Group Policy Exchange and Microsoft Office 365 Hyper-V and related MS virtualization technologies Working knowledge of VMware vSphere and vSAN environments - sufficient to oversee implementation and support efforts Working knowledge of Wi-Fi and LAN troubleshooting, testing and performance analysis Familiarity with network diagnostic tools and methodologies - including packet captures, traffic analysis and LAN troubleshooting equipment

Hamilton Lane is looking to expand our team to satisfy the needs of our growing client base. Hamilton Lane is built on collaboration, teamwork and integrity. Our employees pursue excellence and always strive to do the right thing. We invest in our employees, clients and partner relationships, as well as, in the technology and resources necessary to remain competitive, working in a competitive environment that inspires innovation. What we do: As a recognized leader in providing Private Markets Solutions to clients across the globe, we manage approximately $140.9 billion in discretionary assets and have oversight of an additional $845.3 in non-discretionary assets as of June 30, 2025. The Opportunity: The Data Integrity Team is responsible for setting up investments in various Hamilton Lane's systems, data entry, creating and reviewing daily data controls, reconciling data, and finding creative solutions to data related problems. Our strong, knowledgeable team is actively involved in the firm's back-office operations and has regular communications with several departments, technology solutions, fund operations, and investment execution. The Data Integrity Analyst role requires strong analytical and technical skills. Your responsibilities will be to: Perform accurate and timely data entry Review daily data controls for completeness and accuracy Reconcile investment and accounting data across platforms Coordinate with third party data providers Maintain a key focus on process management and quality control Partner with cross-functional teams to resolve data issues Support process improvements and automation initiatives Your background will include: Must-haves: BA, BS in related field Demonstrated interest and coursework in data, economics, finance, accounting, mathematics, or technology, or related work experience in an accounting/financial industry setting preferred Aptitude for problem solving Strong communication skills Must be proficient in Microsoft Excel Must be detail oriented and organized and possess good analytical skills Must be able to handle multiple assignments/initiatives Ability to operate in a fast-paced environment is essential Nice-to-haves: Experience with iLEVEL is a plus Experience with advanced database or computational software tools is a plus (e.g., SQL, Access, SAS, R, Python) Benefits: At Hamilton Lane, our benefits philosophy is simple: to provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring. To do this, Hamilton Lane offers the following benefits: Enhancing Your Physical and Emotional Health Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program. Developing Your Career Tuition and certification reimbursement programs are available, along with continual education and development trainings for you to grow with Hamilton Lane. Supporting Your Family & Community For our communities, Hamilton Lane provides paid time off to volunteer and compensates for referring qualified candidates that join our team. For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing parents. Safeguarding Your Financial Wellbeing Hamilton Lane contributes to retirement programs and offers an employee stock purchasing plan. We offer a competitive salary, annual discretionary bonus and a comprehensive benefits package which includes: Medical, Prescription, Dental, Paid Time Off, 401k plan, Life and Disability Insurances, Tuition Reimbursement, Employee Stock Purchase Program, Health Club Reimbursement and Flexible Spending Accounts. Hamilton Lane is an affirmative action-equal opportunity employer. All qualified applicants will be considered for employment without regard to their race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law. If you need a reasonable accommodation to complete your application, please contact Human Resources at *******************************. Hamilton Lane is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Hamilton Lane via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Hamilton Lane. No fee shall be paid in the event the candidate is hired by Hamilton Lane as a result of the referral or through other means.

Requirements Bachelor's degree in Information Technology or related field preferred. 4+ years of relevant experience required, preferably in a banking environment. 2+ years of experience in VDI environments, preferably Horizon. 2+ years cloud experience in Microsoft 365. 2+ years of experience in infrastructure/network environments. Knowledge of various software and hardware platforms, including but not limited to Microsoft systems (Windows 11 & Server 2016+, Office 365 and Azure, AD and group policies, Windows PowerShell, WSUS, SQL), VMWare vSphere, VMWare Horizon, FSLogix, Ticketing and RMM workflows, System and Data Backups, enterprise Web-Filter and DLP. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.

Work Schedule: Conventional The vision systems specialist ensures the proper functioning of all vision systems installed in the plant for quality control like light tester and quality inspection cameras. Ensures proper settings that are aligned with the quality department directions, designs, monitor and executes preventive maintenance plan for the vision systems and participates in root cause analysis of related issues. Essential Functions/Key Deliverables Design, monitor and execute the preventive maintenance plan for vision systems such as Light tester and applied vision cameras. Periodically checks settings in the vision systems to guarantee that the systems are aligned with the quality department directions. Participates in the root cause analysis sessions related to vision systems. Periodical reports on performance of the system. Implementation of projects related to vision systems. Assist Electrical Technicians in troubleshooting of advanced issues on vision systems. Provide additional support during change-overs in cans and ends departments. Perform any other duty reasonable corresponding with the role. Knowledge/Skills/Experience Associates degree (A. A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience. 2+ years of experience as an Electrician in a manufacturing/industrial environment or 2+ years of experience working with vision systems. Ability to read technical drawings - mainly electrical drawings. Ability to maintain demeanor and performance through any situation. Experience and technical training in maintenance of Electrical Equipment. Ability to learn the operation of equipment. Ability to function both independently and as part of a team; must be flexible and excited to grow with the organization. Strong critical-thinking skills with a solution-oriented mindset. Attention to detail and a high degree of accuracy and organization. If you are a current CANPACK employee, please apply through your Workday account. CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.

As a Desktop Support Analyst, you will support the onsite Mail Order Pharmacy by providing desktop support to include technical advice, guidance, and informal training to customers using hardware and software programs. Some of the main responsibilities for this opportunity include: - Troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. - Proactively monitoring and performing preventative maintenance. - Identifying technical issues and escalating to appropriate second level groups if needed. - Collaborating to identify root causes. - Creating checklists and procedures for problem control and prevention. - Working in a team setting, sharing information. - Responding, resolving, and documenting service tickets in a timely manner according to service level agreements or assigned completion dates. - Resolving work orders and problem tickets across multiple locations including those remotely supported. - Providing 24 x 7 on-call support as assigned including weekends. - Completing project tasks independently with little or no follow-up from Manager including assigned change control tasks. - Installing and maintaining equipment located on the floor as well as overhead. - Moving printers, monitors, and other equipment as needed. - Shift hours are o Monday-Friday 9:30am-6:00pm ET. o Cover PTO for night shift employees. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 2+ years in a Microsoft windows environment providing hands-on IT Desktop Support. - 1+ years in a Microsoft windows environment providing remote Desktop Support using remote tools such as Splunk, Splash top, Go to assist, and/or Remote Desktop. - 1+ years of hands-on experience supporting printers such as: Zebra, Ricoh, HP, Canon, and/or Lexmark. - 1+ years of experience installing and maintaining equipment located on the floor as well as overhead. - Ability to move printers, monitors, and other equipment as needed up to 50 lbs. - 2+ years of problem solving/trouble shooting experience that demonstrated working knowledge of operating systems/hardware/software. - Must be flexible with shift. First 4 weeks of training the start and end time will vary based on who they train with/shadow. - Ability to work in office 100% of the time. This is NOT a remote role. - Ability to travel for projects, escalations, outages, production support, and cross-training. Approximately 25%. - Reliable transportation. - 2+ years in a Production Environment proving Desktop Support HIGHLY Preferred - Good oral and written communication skills and possesses a strong customer focus. - Completing project tasks independently with little or no follow-up from Manager including assigned change control tasks. - Bachelor's degree and 3 + years of experience in a hands-on desktop support role. - Experience in a Windows environment with MCSE, MCP, A+, SEC +, Network + certification.

Job Description We are seeking a self-motivated and collaborative Junior Systems Administrator to join our IT Operations team. This role is ideal for someone with foundational experience in both on-premises and cloud-based infrastructure who is eager to develop their skills in a fast-paced, team-oriented environment. The successful candidate will support a hybrid IT environment and contribute to ongoing modernization efforts, including cloud migration initiatives. WORK EXPERIENCE REQUIREMENTS Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune. Manage and troubleshoot Azure File Services and Entra ID (formerly Azure Active Directory). Maintain and support on-site Active Directory, including user and group management, GPOs, and domain services. Assist in managing AWS infrastructure (e.g., EC2, S3, IAM) and support hybrid cloud operations. Configure and maintain Cisco Meraki networking devices (firewalls, switches, wireless access points). Perform basic SQL queries and assist with database maintenance and reporting. Use Jira for issue tracking and Confluence for documentation and collaboration. Monitor system performance, respond to incidents, and escalate issues as needed. Participate in patch management, backups, and system upgrades. Document procedures, configurations, and troubleshooting steps. Support and contribute to on-site to cloud migration projects. PHYSICAL REQUIREMENTS Must be able to remain in the stationary position 75% of the time Occasionally move about inside the office to access cabinets, office machinery, etc. requiring standing, walking, stooping, kneeling or crouching. Constantly operate a computer and other office equipment such as telephone, calculator, copy machine, and printer Predictable attendance is essential for this position QUALIFICATIONS Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). 2-3 years of experience in a systems administration or technical support role. Working knowledge of Microsoft 365, Azure File and Print Services, and Entra ID. Familiarity with AWS services and on-premises Active Directory. Experience with Cisco Meraki hardware and dashboard. Basic understanding of SQL and ability to write simple queries. Experience using Jira and Confluence in a team environment. Strong troubleshooting and analytical skills. Excellent communication and documentation abilities. Self-starter with a willingness to learn and adapt in a fast-paced environment. Team-oriented mindset with a proactive attitude. on site day shift

Charlotte, North Carolina;Richmond, Virginia; Scranton, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (*********************************************************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. **Line of Business Specific Description:** About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. **Responsibilities:** + Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions + Reviewing and processing OFAC transactions to meet compliance requirements + Performs item processing functions under moderate supervision within a process that has built-in checks and balances. + Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. + Basic level reporting + Assists with coordination of implementation for products, services, and operational solutions + Supports the design, documentation, implementation, and monitoring of new products and services + Provides guidance regarding procedural, technical, and operational changes + Expands business products knowledge within operations environment + Builds network by developing relationships with partners and teammates + Inspects data to identify issues and trends + Collects and interprets data to validate operational processes **Required Qualifications:** + Minimum of 1 year experience in finance and/or compliance. + Must have experience working in a highly regulated production environment. + Ability to remain focused in a repetitive environment. + Ability to navigate through multiple systems while maintaining data integrity + Analytical and detail oriented; ability to make accurate and timely decisions + Good oral and written communications skills + PC proficiency and excellent keyboarding/typing skills/data entry + Ability to work independently, as well as, within a team + Overtime as required + Schedule is Tuesday - Saturday **Desired Qualifications** : + Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired. + College degree or equivalent work experience desired + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. + Excels in working among diverse viewpoints to determine the best path forward. + Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner + Commitment to challenging the status quo and promoting positive change. + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world. **Skills:** + Attention to Detail + Customer and Client Focus + Monitoring, Surveillance, and Testing + Process Performance Management + Research + Adaptability + Business Analytics + Critical Thinking + Reporting + Written Communications + Data Management + Policies, Procedures, and Guidelines Management + Process Design + Process Effectiveness + Strategic Thinking **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

This position is responsible for ensuring that all primary responsibilities are delivered in compliance with the company's policies and procedures, Joint Commission standards, Licensing and Regulatory Affairs (LARA), HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As the Information Technology Technician, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization- Integrity, Compassion, Advocacy, Respect and Excellence. Primary Responsibilities/Essential Functions:• Serve as IT support for all users that fall under BSLS.• Prepares and builds workstations and home devices.• Performs troubleshooting of Corporate and Home level devices (Workstations, Laptops, iPads, Printers, etc.)• Handles user management across multiple applications used by BSLS. Education & Qualifications:• Associate degree in Information Technology or related experience preferred.• A minimum of 1 year experience in a support related field.• IT Ticketing System experience (Freshservice preferred).

Job Description LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE “BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025! Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes 10 satellite centers in Northeastern Pennsylvania! Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor's degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions. If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please. ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES: The User Support Specialist provides first level technical user support to students, faculty, and staff with regards to College owned equipment and licensed platforms and applications. This individual is responsible for taking ownership of the problem while maintaining a high degree of customer service. The User Support Specialist is required to provide off hour support and travel to centers to assist with technical issues as necessary. ESSENTIAL FUNCTIONS: 1. Provide 1st level technical support for the college community, responding promptly to all support requests, calls, voicemails, and emails to help resolve hardware and software problems based on departmental policy and procedures. 2. Responsible for taking ownership of user problems and for being pro-active when dealing with user issues. 3. Provide professional customer service and ensure the relevant stakeholder is kept up-to-date regarding requests. 4. Log all calls in the support logging system along with detailed description of actions and resolution. 5. Support users in the use of computer equipment by providing necessary training and advice and escalate complex issues to 2nd level support when required. 6. Troubleshoot and repair desktop computer hardware and software as needed. 7. Perform basic level diagnosis and repair of telephone and network cabling. 8. Enforce college policies regarding software copyright and computer use. 9. Provide technical solutions for administrative and academic computing needs. 10. Contribute to the development of technical documentation resources. 11. Off-hour rotational on-call support outside of working hours. 12. Other duties and responsibilities as assigned. KEY COMPETENCIES: 1. Technical Knowledge. a. Strong working knowledge of Microsoft operating systems and software products. b. Basic understanding of PC hardware set-up and configuration. 2. Excellent communication (verbal and written) and interpersonal skills required. 3. Ability to work independently and with minimum supervision, and as part of a team. 4. Capable of multi-tasking. 5. Must be pro-active and willing to keep up with the latest technology. 6. Strong organizational and leadership skills. 7. Must be able to lift up to 50 pounds, and provide assistance to others in lifting equipment exceeding 50 pounds. EDUCATION: - Associate's Degree in computer related field required. Bachelor's degree preferred. - Microsoft Certified Professional (MCP) certification desirable. EXPERIENCE: - Three years' experience in a computer-related field required. - Prior help desk experience desirable. ************************************************************************************************************************ Id=19000101_000001&job Id=560164&lang=en_US&source=CC2

Job Description Why join Samsung SDS? The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last-mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem-solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers. Responsibilities 1. Delivery Operations Management: Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. 2. Driver Management: Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation. 3. Customer Service: Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. 4. Technology & Innovation: Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery. 5. Budget Management: Identify and implement cost-saving measures to optimize operational expenses. 6. Team Leadership: Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence. Job Duties Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Workflows, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation. Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery. Identify and implement cost-saving measures to optimize operational expenses. Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence Skills: Leadership and Team Management Communication and Interpersonal Skills Problem-Solving and Analytical Skills Customer Service Orientation Organizational and Planning Skills Data Analysis and Reporting Technology Savvy Time Management Requirements Requirements/Qualifications Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 5+ years of experience in logistics or transportation, with a focus on last-mile delivery. Proven experience managing and supervising delivery teams. Strong analytical and problem-solving skills with the ability to interpret data and drive improvements. Excellent communication, interpersonal, and customer service skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with Transportation Management Systems (TMS) and route optimization software is a plus. Ability to travel up to 10% in U.S. Benefits Benefits & Perks We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work. Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered. 401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions. Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses. Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug. Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments. Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage. Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power. Wellness Programs From fitness incentives to mental health support, we've got your well-being covered. Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career. Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication. Subsidized Lunch Support Savor your meals with our support. ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life. Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Follow Us Samsung SDS Logistics YouTube Cello Square LinkedIn X (Twitter)

We are seeking a skilled and detail-oriented AV Systems Engineer with experience in AV system commissioning to join our team. The ideal candidate will be responsible for overseeing the design, commissioning, and implementation of audio-visual systems, providing technical guidance on projects, and collaborating on fabrication and installation processes. This role requires a balance of hands-on technical expertise, problem-solving, and the ability to manage projects from concept to completion.Responsibilities: System Design and Development: Create detailed AV system designs, including schematics, signal flow diagrams, and system layouts, ensuring compliance with project specifications and industry standards. Collaborate with clients and project teams to define system requirements and technical needs. Research and recommend appropriate AV technologies, components, and solutions. Technical Project Guidance: Provide technical leadership and guidance to project teams throughout all phases of the project lifecycle. Assist in planning, scheduling, and resource allocation for AV projects. Troubleshoot and resolve technical issues during design, fabrication, and installation. Commissioning: Conduct system testing, calibration, and troubleshooting to ensure optimal performance and functionality. Perform on-site commissioning of AV systems, verifying that all components are installed and operating as intended. Develop and execute testing procedures and create detailed reports of commissioning results. Fabrication and Installation: Oversee and provide hands-on support for the fabrication and assembly of AV racks, cabling, and system components. Coordinate and assist with the installation of AV systems at client sites, ensuring quality and adherence to design plans. Work with installation teams to address any challenges or modifications required on-site. Documentation and Training: Prepare and maintain comprehensive project documentation, including as-built drawings, user manuals, and system configuration files. Provide training and support to clients and end-users on system operation and maintenance. Industry Standards and Best Practices: Stay updated on emerging AV technologies, industry standards, and best practices. Ensure all designs and installations comply with applicable codes and safety regulations.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Company: PenTeleData Shift: Monday-Friday, 8AM-5PM (as well as participation in the "on call" rotation) I.T. Services Specialists are experienced agents that assist with providing networking and computer related support services to SMB and enterprise customers in Pennsylvania and New Jersey. These services include pre/post-sales support, wired/wireless network design and support, Microsoft systems and server installation and support, consulting and onsite/remote management in the general business, hospitality and public venue environments. This is a direct customer facing position and requires outstanding communication and interpersonal skills. The Senior I.T. Service Specialist must possess expert knowledge and have proven time demonstrating their knowledge and skills within this industry combined with possessing the required industry certifications. Responsibilities include but are not limited to: Providing remote and onsite customer support for Microsoft virtual environments, M365, disaster recovery and other MSP related services Designing and installing LAN's and Windows based domains Providing pre-sales support; primarily participating in sales calls to assist in the technical aspects of the sale and ensuring that the customer's technical requirements are met Wired and wireless network design, support and installation Microsoft Systems and service installation and support Design and installation of voice systems, access control, and security systems Interfacing with our customers other hardware and software vendors to identify and resolve problems Performing basic project management Providing customer training and guidance as required Properly documenting service activities; accurately accounting for inventory of service parts and keeping internal customer related information up to date Ability to join the on-call rotation Other duties as assigned Qualifications Associate degree in related field combined with 3 years minimum industry experience and certifications or 5+ years' minimum experience supporting SMB, enterprise data and communications environments Current MCSE and/or Cisco Certifications required Established residency in Pennsylvania Valid PA Driver's License and good driving record Previous experience with the design and implementation of clustered server environments, virtual environments and management of MS Cloud services Extensive experience with Active directory as well as hosted and on premise applications Proven experience supporting L2/L3 networks in SMB and enterprise environments Knowledge of wireless system design and support up to and including 802.11AC standards General knowledge of the full range of products and capabilities typically found in an SMB environment Expertise and practical experience with Microsoft server products, clustered Hyper-V environments, VMware and vSAN technologies recommended Hyper-V DFS Active Directory Exchange/O365 VMWare, Vsphere and vSAN Experience with backup and imaging technologies recommended Experience with managed antivirus and/or EDR recommended Excellent Communications Skills - Oral and Written a must Excellent Organizational Skills Proven ability to multitask and operate in an eclectic service environment Ability to provide professional customer service at all times and in all situations Ability to participate in the 24x7 "on call" rotation INDLP

The vision systems specialist ensures the proper functioning of all vision systems installed in the plant for quality control like light tester and quality inspection cameras. Ensures proper settings that are aligned with the quality department directions, designs, monitor and executes preventive maintenance plan for the vision systems and participates in root cause analysis of related issues. Essential Functions/Key Deliverables Design, monitor and execute the preventive maintenance plan for vision systems such as Light tester and applied vision cameras. Periodically checks settings in the vision systems to guarantee that the systems are aligned with the quality department directions. Participates in the root cause analysis sessions related to vision systems. Periodical reports on performance of the system. Implementation of projects related to vision systems. Assist Electrical Technicians in troubleshooting of advanced issues on vision systems. Provide additional support during change-overs in cans and ends departments. Perform any other duty reasonable corresponding with the role. Knowledge/Skills/Experience Associates degree (A. A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience. 2+ years of experience as an Electrician in a manufacturing/industrial environment or 2+ years of experience working with vision systems. Ability to read technical drawings - mainly electrical drawings. Ability to maintain demeanor and performance through any situation. Experience and technical training in maintenance of Electrical Equipment. Ability to learn the operation of equipment. Ability to function both independently and as part of a team; must be flexible and excited to grow with the organization. Strong critical-thinking skills with a solution-oriented mindset. Attention to detail and a high degree of accuracy and organization. Excellent written and oral communication skills including Microsoft Office and reporting on projects Physical Demands N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Lift/Carry 10 lbs or less F 11-25 lbs O 25-50+ lb- O Push/Pull 10 lbs or less F 11-25 lbs O 25-50+ lb- O Stand C Walk C Sit O Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound - Ability to understand conversational speaking Sense of Touch Ability to wear Personal Protective Equipment (PPE) - per safety guidelines Mobility to cover expansive manufacturing environment Work Environment Ability to work in an environment that can become loud and very hot (temperature) depending on the weather. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you are a current CANPACK employee, please apply through your Workday account. CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. Line of Business Specific Description: About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. Responsibilities: * Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions * Reviewing and processing OFAC transactions to meet compliance requirements * Performs item processing functions under moderate supervision within a process that has built-in checks and balances. * Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. * Basic level reporting * Assists with coordination of implementation for products, services, and operational solutions * Supports the design, documentation, implementation, and monitoring of new products and services * Provides guidance regarding procedural, technical, and operational changes * Expands business products knowledge within operations environment * Builds network by developing relationships with partners and teammates * Inspects data to identify issues and trends * Collects and interprets data to validate operational processes Required Qualifications: * Minimum of 1 year experience in finance and/or compliance. * Must have experience working in a highly regulated production environment. * Ability to remain focused in a repetitive environment. * Ability to navigate through multiple systems while maintaining data integrity * Analytical and detail oriented; ability to make accurate and timely decisions * Good oral and written communications skills * PC proficiency and excellent keyboarding/typing skills/data entry * Ability to work independently, as well as, within a team * Overtime as required * Schedule is Tuesday - Saturday Desired Qualifications: * Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired. * College degree or equivalent work experience desired * Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. * Excels in working among diverse viewpoints to determine the best path forward. * Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner * Commitment to challenging the status quo and promoting positive change. * Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. * Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world. Skills: * Attention to Detail * Customer and Client Focus * Monitoring, Surveillance, and Testing * Process Performance Management * Research * Adaptability * Business Analytics * Critical Thinking * Reporting * Written Communications * Data Management * Policies, Procedures, and Guidelines Management * Process Design * Process Effectiveness * Strategic Thinking Shift: 1st shift (United States of America) Hours Per Week: 40

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE “BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025! Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes 10 satellite centers in Northeastern Pennsylvania! Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor's degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions. If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please. ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES: The User Support Specialist provides first level technical user support to students, faculty, and staff with regards to College owned equipment and licensed platforms and applications. This individual is responsible for taking ownership of the problem while maintaining a high degree of customer service. The User Support Specialist is required to provide off hour support and travel to centers to assist with technical issues as necessary. ESSENTIAL FUNCTIONS: 1. Provide 1st level technical support for the college community, responding promptly to all support requests, calls, voicemails, and emails to help resolve hardware and software problems based on departmental policy and procedures. 2. Responsible for taking ownership of user problems and for being pro-active when dealing with user issues. 3. Provide professional customer service and ensure the relevant stakeholder is kept up-to-date regarding requests. 4. Log all calls in the support logging system along with detailed description of actions and resolution. 5. Support users in the use of computer equipment by providing necessary training and advice and escalate complex issues to 2nd level support when required. 6. Troubleshoot and repair desktop computer hardware and software as needed. 7. Perform basic level diagnosis and repair of telephone and network cabling. 8. Enforce college policies regarding software copyright and computer use. 9. Provide technical solutions for administrative and academic computing needs. 10. Contribute to the development of technical documentation resources. 11. Off-hour rotational on-call support outside of working hours. 12. Other duties and responsibilities as assigned. KEY COMPETENCIES: 1. Technical Knowledge. a. Strong working knowledge of Microsoft operating systems and software products. b. Basic understanding of PC hardware set-up and configuration. 2. Excellent communication (verbal and written) and interpersonal skills required. 3. Ability to work independently and with minimum supervision, and as part of a team. 4. Capable of multi-tasking. 5. Must be pro-active and willing to keep up with the latest technology. 6. Strong organizational and leadership skills. 7. Must be able to lift up to 50 pounds, and provide assistance to others in lifting equipment exceeding 50 pounds. EDUCATION: - Associate's Degree in computer related field required. Bachelor's degree preferred. - Microsoft Certified Professional (MCP) certification desirable. EXPERIENCE: - Three years' experience in a computer-related field required. - Prior help desk experience desirable. ************************************************************************************************************************ Id=19000101_000001&job Id=560164&lang=en_US&source=CC2

Why join Samsung SDS? The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last-mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem-solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers. Responsibilities 1. Delivery Operations Management: Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. 2. Driver Management: Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation. 3. Customer Service: Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. 4. Technology & Innovation: Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery. 5. Budget Management: Identify and implement cost-saving measures to optimize operational expenses. 6. Team Leadership: Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence. Job Duties Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Workflows, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation. Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery. Identify and implement cost-saving measures to optimize operational expenses. Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence Skills: Leadership and Team Management Communication and Interpersonal Skills Problem-Solving and Analytical Skills Customer Service Orientation Organizational and Planning Skills Data Analysis and Reporting Technology Savvy Time Management Requirements Requirements/Qualifications Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 5+ years of experience in logistics or transportation, with a focus on last-mile delivery. Proven experience managing and supervising delivery teams. Strong analytical and problem-solving skills with the ability to interpret data and drive improvements. Excellent communication, interpersonal, and customer service skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with Transportation Management Systems (TMS) and route optimization software is a plus. Ability to travel up to 10% in U.S. Benefits Benefits & Perks We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work. Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered. 401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions. Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses. Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug. Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments. Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage. Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power. Wellness Programs From fitness incentives to mental health support, we've got your well-being covered. Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career. Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication. Subsidized Lunch Support Savor your meals with our support. ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life. Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Follow Us Samsung SDS Logistics YouTube Cello Square LinkedIn X (Twitter)