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Information technology director vs information technology technical services manager

The differences between information technology directors and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an information technology director and an information technology technical services manager. Additionally, an information technology director has an average salary of $138,906, which is higher than the $114,021 average annual salary of an information technology technical services manager.

The top three skills for an information technology director include customer service, project management and cloud. The most important skills for an information technology technical services manager are project management, ITIL, and service management.

Information technology director vs information technology technical services manager overview

Information Technology DirectorInformation Technology Technical Services Manager
Yearly salary$138,906$114,021
Hourly rate$66.78$54.82
Growth rate16%16%
Number of jobs87,765209,334
Job satisfaction4-
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 64%
Average age4747
Years of experience88

What does an information technology director do?

An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.

What does an information technology technical services manager do?

An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.

Information technology director vs information technology technical services manager salary

Information technology directors and information technology technical services managers have different pay scales, as shown below.

Information Technology DirectorInformation Technology Technical Services Manager
Average salary$138,906$114,021
Salary rangeBetween $97,000 And $197,000Between $86,000 And $150,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyThe Tipping PointMayo Clinic
Best paying industryTechnologyFinance

Differences between information technology director and information technology technical services manager education

There are a few differences between an information technology director and an information technology technical services manager in terms of educational background:

Information Technology DirectorInformation Technology Technical Services Manager
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 64%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Information technology director vs information technology technical services manager demographics

Here are the differences between information technology directors' and information technology technical services managers' demographics:

Information Technology DirectorInformation Technology Technical Services Manager
Average age4747
Gender ratioMale, 88.1% Female, 11.9%Male, 81.6% Female, 18.4%
Race ratioBlack or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between information technology director and information technology technical services manager duties and responsibilities

Information technology director example responsibilities.

  • Lead the implementation of the ServiceNow ITSM solution.
  • Work with customers and internal management to create and manage acceptable SLA standards and measurements.
  • Manage the migration of email system for 400 plus users from Novell GroupWise to Google Gmail.
  • Manage the QA department and oversee the support of all storage for the company and its outsource customers.
  • Perform resource planning for a portfolio of projects via prioritizing the demand queue and successfully managing business relationships.
  • Lead the prototyping of a Microsoft SharePoint implementation that customize the look & feel to support the organizational requirements.
  • Show more

Information technology technical services manager example responsibilities.

  • Lead SCCM client rollout to all servers.
  • Lead the redesign of systems to meet PCI and encryption compliance goals.
  • Manage the implementation of a global Unix environment in support of product development.
  • Manage design and planning for proprietary software that interfaces with the new ERP.
  • Develop project plans, coordinate completion of projects necessary to achieve and maintain HIPAA compliance.
  • Manage to a develop scorecard of KPIs to baseline and trend performance of all service areas.
  • Show more

Information technology director vs information technology technical services manager skills

Common information technology director skills
  • Customer Service, 10%
  • Project Management, 7%
  • Cloud, 6%
  • Network Infrastructure, 6%
  • Disaster Recovery, 3%
  • Windows Server, 3%
Common information technology technical services manager skills
  • Project Management, 8%
  • ITIL, 7%
  • Service Management, 7%
  • Customer Service, 6%
  • ITSM, 4%
  • Process Improvement, 4%

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