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Information technology specialist lead vs information technology support manager

The differences between information technology specialist leads and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an information technology specialist lead, becoming an information technology support manager takes usually requires 6-8 years. Additionally, an information technology specialist lead has an average salary of $109,011, which is higher than the $104,424 average annual salary of an information technology support manager.

The top three skills for an information technology specialist lead include customer service, technical support and java. The most important skills for an information technology support manager are customer service, ITIL, and project management.

Information technology specialist lead vs information technology support manager overview

Information Technology Specialist LeadInformation Technology Support Manager
Yearly salary$109,011$104,424
Hourly rate$52.41$50.20
Growth rate10%16%
Number of jobs131,704162,131
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 61%
Average age4247
Years of experience28

Information technology specialist lead vs information technology support manager salary

Information technology specialist leads and information technology support managers have different pay scales, as shown below.

Information Technology Specialist LeadInformation Technology Support Manager
Average salary$109,011$104,424
Salary rangeBetween $82,000 And $144,000Between $76,000 And $142,000
Highest paying CitySan Francisco, CASeattle, WA
Highest paying stateConnecticutWashington
Best paying companyNational Railroad Passenger CorporationClinica Sierra Vista
Best paying industryUtilitiesFinance

Differences between information technology specialist lead and information technology support manager education

There are a few differences between an information technology specialist lead and an information technology support manager in terms of educational background:

Information Technology Specialist LeadInformation Technology Support Manager
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 61%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Information technology specialist lead vs information technology support manager demographics

Here are the differences between information technology specialist leads' and information technology support managers' demographics:

Information Technology Specialist LeadInformation Technology Support Manager
Average age4247
Gender ratioMale, 80.0% Female, 20.0%Male, 82.2% Female, 17.8%
Race ratioBlack or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 14.5% Asian, 13.2% White, 54.2% American Indian and Alaska Native, 0.4%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between information technology specialist lead and information technology support manager duties and responsibilities

Information technology specialist lead example responsibilities.

  • Manage and implement OS upgrades and security patches.
  • Manage the continuous development and maintenance of the department's communication and collaboration SharePoint sites.
  • Lead disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
  • Used object orient JavaScript for client side validations and ajax relate tasks.
  • Install and configure workstations with new user profiles as well as setup all outlook profiles.
  • Provide troubleshooting support for DNS server using the DNS diagnostic utility Nslookup to resolve name resolution issues.
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Information technology support manager example responsibilities.

  • Manage and maintain backup of physical and VMware virtual servers.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
  • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.
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Information technology specialist lead vs information technology support manager skills

Common information technology specialist lead skills
  • Customer Service, 8%
  • Technical Support, 6%
  • Java, 5%
  • SQL Server, 5%
  • NIST, 4%
  • Database, 4%
Common information technology support manager skills
  • Customer Service, 14%
  • ITIL, 4%
  • Project Management, 4%
  • Desk Support, 4%
  • Customer Satisfaction, 4%
  • Database, 3%

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