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The differences between information technology technical leads and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an information technology technical lead, becoming an information technology support manager takes usually requires 6-8 years. Additionally, an information technology technical lead has an average salary of $110,879, which is higher than the $104,424 average annual salary of an information technology support manager.
The top three skills for an information technology technical lead include project management, architecture and governance. The most important skills for an information technology support manager are customer service, ITIL, and project management.
| Information Technology Technical Lead | Information Technology Support Manager | |
| Yearly salary | $110,879 | $104,424 |
| Hourly rate | $53.31 | $50.20 |
| Growth rate | 16% | 16% |
| Number of jobs | 156,246 | 162,131 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 61% |
| Average age | 44 | 47 |
| Years of experience | 6 | 8 |
An information technology technical lead is responsible for assisting the technology team in solving system issues, designing new application systems, improving existing network infrastructure, and maintaining the safety and security of the organization's database. Information technology technical leads inspect the technology system's performance, recommending strategic solutions for optimization and smooth navigations for end-users. They also perform configurations and modifications, adhering to business requirements to support production operations. An information technology technical lead must have excellent knowledge of the technology industry, as well as a strong command of programming languages and system codes to handle technical complexities for maximum efficiency.
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
Information technology technical leads and information technology support managers have different pay scales, as shown below.
| Information Technology Technical Lead | Information Technology Support Manager | |
| Average salary | $110,879 | $104,424 |
| Salary range | Between $84,000 And $146,000 | Between $76,000 And $142,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | Connecticut | Washington |
| Best paying company | McKinsey & Company Inc | Clinica Sierra Vista |
| Best paying industry | Pharmaceutical | Finance |
There are a few differences between an information technology technical lead and an information technology support manager in terms of educational background:
| Information Technology Technical Lead | Information Technology Support Manager | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 61% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information technology technical leads' and information technology support managers' demographics:
| Information Technology Technical Lead | Information Technology Support Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 75.9% Female, 24.1% | Male, 82.2% Female, 17.8% |
| Race ratio | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |