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The differences between infrastructure managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an infrastructure manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $119,630 average annual salary of an infrastructure manager.
The top three skills for an infrastructure manager include cloud, project management and incident management. The most important skills for a senior service manager are project management, client relationships, and business development.
| Infrastructure Manager | Senior Service Manager | |
| Yearly salary | $119,630 | $129,065 |
| Hourly rate | $57.51 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 57,583 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
An Infrastructure Manager is responsible for maintaining and overseeing an organization's network systems' performance and stability and ensuring efficiency to support business functions and operations. Infrastructure Managers work closely with the system engineers to design operating systems, enhance network infrastructure, and conduct regular configuration to prevent downtimes and system failures. They also develop techniques to keep information security for the databases to avoid unauthorized access and data leaks. An infrastructure manager must have excellent communication and technical skills to set technical solutions to maximize the staff's productivity and operational accuracy.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Infrastructure managers and senior service managers have different pay scales, as shown below.
| Infrastructure Manager | Senior Service Manager | |
| Average salary | $119,630 | $129,065 |
| Salary range | Between $88,000 And $161,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Meta | NVIDIA |
| Best paying industry | Technology | Professional |
There are a few differences between an infrastructure manager and a senior service manager in terms of educational background:
| Infrastructure Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 68% |
| Most common major | Computer Science | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between infrastructure managers' and senior service managers' demographics:
| Infrastructure Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 91.0% Female, 9.0% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |