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The differences between international customer service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an international customer service representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for an international customer service representative include logistics, order entry and customer orders. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| International Customer Service Representative | Associate Customer Service Representative | |
| Yearly salary | $31,752 | $35,215 |
| Hourly rate | $15.27 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 185,293 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
International customer service representatives and associate customer service representatives have different pay scales, as shown below.
| International Customer Service Representative | Associate Customer Service Representative | |
| Average salary | $31,752 | $35,215 |
| Salary range | Between $24,000 And $40,000 | Between $26,000 And $46,000 |
| Highest paying City | Minneapolis, MN | Washington, DC |
| Highest paying state | Minnesota | Massachusetts |
| Best paying company | Valent BioSciences | Deutsche Bank |
| Best paying industry | Health Care | Finance |
There are a few differences between an international customer service representative and an associate customer service representative in terms of educational background:
| International Customer Service Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between international customer service representatives' and associate customer service representatives' demographics:
| International Customer Service Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.3% Female, 73.7% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |