International customer service representative vs customer sales representative

The differences between international customer service representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an international customer service representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $31,752 average annual salary of an international customer service representative.

The top three skills for an international customer service representative include logistics, order entry and customer orders. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

International customer service representative vs customer sales representative overview

	International Customer Service Representative	Customer Sales Representative
Yearly salary	$31,752	$38,744
Hourly rate	$15.27	$18.63
Growth rate	-4%	-4%
Number of jobs	185,293	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does an international customer service representative do?

An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

International customer service representative vs customer sales representative salary

International customer service representatives and customer sales representatives have different pay scales, as shown below.

	International Customer Service Representative	Customer Sales Representative
Average salary	$31,752	$38,744
Salary range	Between $24,000 And $40,000	Between $27,000 And $54,000
Highest paying City	Minneapolis, MN	Santa Rosa, CA
Highest paying state	Minnesota	Hawaii
Best paying company	Valent BioSciences	Merck
Best paying industry	Health Care	Finance

Differences between international customer service representative and customer sales representative education

There are a few differences between an international customer service representative and a customer sales representative in terms of educational background:

	International Customer Service Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

International customer service representative vs customer sales representative demographics

Here are the differences between international customer service representatives' and customer sales representatives' demographics:

	International Customer Service Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 26.3% Female, 73.7%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between international customer service representative and customer sales representative duties and responsibilities

International customer service representative example responsibilities.

Manage international and industrial pest control equipment sales using AS400 ordering system for company.
Work with the RMA team to create credit memos for damage good's or any claims from the core customers.
Partner with logistics, quality control, manufacturing, and purchasing departments to ensure product availability.
Process return material requests and authorizations (RMA).
Handle all overseas and national logistics, inventory analysis, shipping documents and inside/outside direct customer sales for their textile division.
Demonstrate superb organizational and multitasking abilities

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

International customer service representative vs customer sales representative skills

Common international customer service representative skills

Logistics, 10%
Order Entry, 9%
Customer Orders, 6%
International Customer Service, 6%
Customer Inquiries, 6%
Forwarders, 5%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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International Customer Service Representative
International Customer Service Representative vs Customer Sales Representative

Updated January 8, 2025

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