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The differences between international customer service representatives and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an international customer service representative and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for an international customer service representative include logistics, order entry and customer orders. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| International Customer Service Representative | Customer Service Specialist | |
| Yearly salary | $31,752 | $33,238 |
| Hourly rate | $15.27 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 185,293 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
International customer service representatives and customer service specialists have different pay scales, as shown below.
| International Customer Service Representative | Customer Service Specialist | |
| Average salary | $31,752 | $33,238 |
| Salary range | Between $24,000 And $40,000 | Between $26,000 And $42,000 |
| Highest paying City | Minneapolis, MN | Boston, MA |
| Highest paying state | Minnesota | Massachusetts |
| Best paying company | Valent BioSciences | Dell |
| Best paying industry | Health Care | Finance |
There are a few differences between an international customer service representative and a customer service specialist in terms of educational background:
| International Customer Service Representative | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between international customer service representatives' and customer service specialists' demographics:
| International Customer Service Representative | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.3% Female, 73.7% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |