Lead bookseller vs associate/team lead

Differences between lead bookseller and associate/team lead duties and responsibilities

Lead bookseller example responsibilities.

• Assist in maintaining department staffing levels to ensure scheduling and service requirements are achieved while maintaining payroll objectives.
• Train - teach new employees about upselling, company devices, policies and procedures.
• Demonstrate a strong ability to learn by cross-training in the caf, music, and receiving departments.
• Train in all areas of the store: book floor, register, caf, music, children's and receiving.
• Aggregate, analyze and organize information from QC reports into a department-wide WIKI to facilitate information sharing and best practice utilization.
• Work as a cashier, bookseller, shipping and handling and in Starbucks.

Associate/team lead example responsibilities.

• Accomplish requirements, allocating resources, scheduling and coordinating staff and assure accuracy of payroll.
• Ensure all sales transactions, refunds and POS system function smoothly and take corrective action when necessary.
• Process sales transactions, POS, credit applications, discounts, trade-in allowances, warranties and delivery dates.
• Provide leadership and mentoring of team members to increase productivity while ensuring accuracy.
• Handle inbound/outbound escalate customer complaints, including executive escalations from various levels of leadership.
• Aggregate, analyze and organize information from QC reports into a department-wide WIKI to facilitate information sharing and best practice utilization.
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