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The differences between lead customer service representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a lead customer service representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $36,097 average annual salary of a lead customer service representative.
The top three skills for a lead customer service representative include cleanliness, cash handling and inventory control. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Lead Customer Service Representative | Customer Relations Representative | |
| Yearly salary | $36,097 | $38,632 |
| Hourly rate | $17.35 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 192,052 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. A lead customer service representative handles escalation and evaluates team member's performance. A lead customer service representative must have excellent communication and leadership skills to supervise the team and support the business' improvement plans.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Lead customer service representatives and customer relations representatives have different pay scales, as shown below.
| Lead Customer Service Representative | Customer Relations Representative | |
| Average salary | $36,097 | $38,632 |
| Salary range | Between $22,000 And $58,000 | Between $29,000 And $50,000 |
| Highest paying City | Goldsboro, NC | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | IBM | Cook Children's Medical Center |
| Best paying industry | Insurance | Finance |
There are a few differences between a lead customer service representative and a customer relations representative in terms of educational background:
| Lead Customer Service Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between lead customer service representatives' and customer relations representatives' demographics:
| Lead Customer Service Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.1% Female, 67.9% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |