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The differences between lead technical support representatives and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead technical support representative and a desktop support technician. Additionally, a lead technical support representative has an average salary of $84,404, which is higher than the $41,792 average annual salary of a desktop support technician.
The top three skills for a lead technical support representative include customer service, email clients and troubleshooting assistance. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.
| Lead Technical Support Representative | Desktop Support Technician | |
| Yearly salary | $84,404 | $41,792 |
| Hourly rate | $40.58 | $20.09 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,847 | 108,944 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Lead technical support representatives and desktop support technicians have different pay scales, as shown below.
| Lead Technical Support Representative | Desktop Support Technician | |
| Average salary | $84,404 | $41,792 |
| Salary range | Between $59,000 And $119,000 | Between $32,000 And $54,000 |
| Highest paying City | - | Philadelphia, PA |
| Highest paying state | - | Pennsylvania |
| Best paying company | - | NTT Data International L.L.C. |
| Best paying industry | - | Finance |
There are a few differences between a lead technical support representative and a desktop support technician in terms of educational background:
| Lead Technical Support Representative | Desktop Support Technician | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 46% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between lead technical support representatives' and desktop support technicians' demographics:
| Lead Technical Support Representative | Desktop Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 70.3% Female, 29.7% | Male, 89.8% Female, 10.2% |
| Race ratio | Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 16.5% Asian, 11.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |