Lead technical support representative vs senior technologist

Differences between lead technical support representative and senior technologist duties and responsibilities

Lead technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
• Create, deploy and administer SharePoint site for each team including document management, web parts, and event receivers.
• Utilize security methodology for DNS servers, firewall and configuration.

Senior technologist example responsibilities.

• Manage kernel and application development and QA testing to achieve the higher quality.
• Manage an in-house team to deliver enterprise video/voice over IP network solutions for various customers.
• Manage the inventory control and warehousing of over 300 GMP raw materials and consumables to support clinical manufacturing operations.
• Design UI screens using JSP, JSTL and HTML.
• Assist in the design of UNIX server architecture to support DMZ DNS, SMTP, FTP, and proxy services.
• Position and operate the c-arm.
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