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The differences between lead technical support representatives and technical service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a lead technical support representative, becoming a technical service representative takes usually requires 6-12 months. Additionally, a lead technical support representative has an average salary of $84,404, which is higher than the $46,883 average annual salary of a technical service representative.
The top three skills for a lead technical support representative include customer service, email clients and troubleshooting assistance. The most important skills for a technical service representative are customer satisfaction, switches, and LAN.
| Lead Technical Support Representative | Technical Service Representative | |
| Yearly salary | $84,404 | $46,883 |
| Hourly rate | $40.58 | $22.54 |
| Growth rate | 10% | -4% |
| Number of jobs | 129,847 | 247,265 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
Lead technical support representatives and technical service representatives have different pay scales, as shown below.
| Lead Technical Support Representative | Technical Service Representative | |
| Average salary | $84,404 | $46,883 |
| Salary range | Between $59,000 And $119,000 | Between $28,000 And $78,000 |
| Highest paying City | - | Los Angeles, CA |
| Highest paying state | - | New York |
| Best paying company | - | Quaker Houghton |
| Best paying industry | - | Technology |
There are a few differences between a lead technical support representative and a technical service representative in terms of educational background:
| Lead Technical Support Representative | Technical Service Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between lead technical support representatives' and technical service representatives' demographics:
| Lead Technical Support Representative | Technical Service Representative | |
| Average age | 42 | 40 |
| Gender ratio | Male, 70.3% Female, 29.7% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 16.5% Asian, 11.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |