Lead technical support representative vs technical support advisor

Differences between lead technical support representative and technical support advisor duties and responsibilities

Lead technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
• Create, deploy and administer SharePoint site for each team including document management, web parts, and event receivers.
• Utilize security methodology for DNS servers, firewall and configuration.

Technical support advisor example responsibilities.

• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Provide technical and troubleshooting support for both consumers and businesses with PC, printer and internet service issues.
• Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fix.
• Assess, analyze and troubleshoot customer issues providing resolution to problems.
• Assist in maintaining of switches, hubs routes, and other network topology.
• Research and implement the content management system SharePoint for internal document sharing and collaboration.
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