Lead technical support representative vs technical support coordinator

Differences between lead technical support representative and technical support coordinator duties and responsibilities

Lead technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
• Create, deploy and administer SharePoint site for each team including document management, web parts, and event receivers.
• Utilize security methodology for DNS servers, firewall and configuration.

Technical support coordinator example responsibilities.

• Manage organizations ticketing queue and assign tickets as per establish SLA guidelines.
• Support IBM base PCs and MacIntosh systems.
• Monitor and maintain office network, servers and client PCs.
• Create and maintain clear and accessible VPN records and other documentation.
• Resolve issues on PC operating systems, device manager and TCP/IP configuration.
• Remedy system used to track all network outages, coverage incidents, and application failures.
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