Lead technical support representative vs technical support representative

Differences between lead technical support representative and technical support representative duties and responsibilities

Lead technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
• Create, deploy and administer SharePoint site for each team including document management, web parts, and event receivers.
• Utilize security methodology for DNS servers, firewall and configuration.

Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
Show more