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The differences between managers, programming support and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager, programming support, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $66,189 average annual salary of a manager, programming support.
The top three skills for a manager, programming support include customer service, program management and veterans. The most important skills for a customer success manager are client facing, cloud, and account management.
| Manager, Programming Support | Customer Success Manager | |
| Yearly salary | $66,189 | $93,820 |
| Hourly rate | $31.82 | $45.11 |
| Growth rate | 12% | 5% |
| Number of jobs | 67,072 | 95,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 78% |
| Average age | 43 | 46 |
| Years of experience | 12 | 8 |
Programming Support Managers are responsible for supervising the operations of programs led by an organization. Their duties include developing a program strategy, determining business requirements, implementing a project plan, procuring resources, and communicating roles, responsibilities, and objectives clearly. They are responsible for liaising with cross departments in achieving deliverables, contribute to process improvement solutions, and perform tradeoffs to achieve time-to-market optimizations. Programming Support Managers also track progress delivery, set key performance metrics, and administer change strategies.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Managers, programming support and customer success managers have different pay scales, as shown below.
| Manager, Programming Support | Customer Success Manager | |
| Average salary | $66,189 | $93,820 |
| Salary range | Between $37,000 And $117,000 | Between $61,000 And $142,000 |
| Highest paying City | Santa Clara, CA | Redwood City, CA |
| Highest paying state | New Hampshire | California |
| Best paying company | Venable | VMware |
| Best paying industry | - | Technology |
There are a few differences between a manager, programming support and a customer success manager in terms of educational background:
| Manager, Programming Support | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | Northwestern University | University of Pennsylvania |
Here are the differences between managers, programming support' and customer success managers' demographics:
| Manager, Programming Support | Customer Success Manager | |
| Average age | 43 | 46 |
| Gender ratio | Male, 48.9% Female, 51.1% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 12.3% Unknown, 5.2% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 2.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 7% |