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Customer Service Representative/Route Service Representative
Gateway Services Inc. 4.6
Member service representative job in Hedgesville, WV
Customer Service Representative/Route Service Representative - Agape Pet 📍 Hedgesville, WV | M,T, Th,F 6AM-4PM | FT (40 hrs + overtime as needed) 💲 Pay Range: $17.00-$22.00/hr (Based on overall skill and experience) If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit. About Gateway Services Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time. Please visit Gateway Services Inc. to learn more about us. (Don't worry if you haven't worked in pet aftercare before - we'll provide training!) Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve What You'll Get At Gateway, we believe in rewarding and supporting our people with more than just a paycheck: Pay range : $17.00-$22.00/hr + overtime eligibility Employee referral program - bring great people into our family and earn rewards Medical, Dental, and Vision Plans with low co-pays designed to support you and your family Company-paid Life, AD&D and LTD insurance for all full-time employees. Critical Illness, Accident, and Pet Insurance available as voluntary benefits 401(k) with employer match - we invest in your future Great Hearts and Minds Program - limited annual subsidy for your dependents' education Tuition assistance - up to $2,000 for approved education courses Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP) Established Talent Management practices allows our employees to thrive and grow while in our employ Employee wellness and support programs accessible in an established Employee Assistance Program Paid holidays and PTO so you can rest, recharge, and enjoy time with family Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity Sustainability is as important to us as it is to those communities that we serve Opportunity to do something meaningful with your life - Support others in their time of need. And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve. Join Us If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you. Apply today and help us serve pet parents with the care and dignity their companions deserve. Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov #INDCSR
$17-22 hourly Auto-Apply 13d ago

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113 - Center City - Customer Service Representative
First United Corporation 4.6
Member service representative job in Cumberland, MD
Job Reporting Relationships Supervised by: Community Office Manager Supervises: None Basic Qualifications Education/Training: A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank & Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification. Skill(s): Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills. Experience: A minimum of two (2) years' customer service experience in related positions normally required.,. General Responsibilities Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. provide technical guidance to customers around bank technology through demonstrations and assistance. Must demonstrate MYBANK core values and uncommon service standards; including: Modeling helpfulness, Yielding to the customer, Being passionate, Adapting solutions, Nurturing trust, Keeping it personal. Essential Duties 1. Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative: a. Greets and serves customers in a friendly and courteous manner. b. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel. c. Accepts and processes deposits of various account types. d. Cashes checks within approved authority and operating policy. e. Sells Cashiers Checks. f. Recommends and demonstrates account service technology to enhance customer experience. g. Completes CTR reports for multiple transactions or for transactions of $10,000 or more in cash. h. Processes loan payments, and other related payments. i. Processes night deposits and mail deposits. j. Maintains branch cash vault. k. Maintains an approved level of cash; turns in excess and mutilated cash. l. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis. m. Prepares reports relating to the function, e.g., currency transactions, BSA reports, etc. n. Processes daily work on Branch Capture for transmission to corporate office. o. Maintains supplies and an awareness of Teller supply inventory control; orders coin and currency for branch as needed. 2. Refers customers requiring loan or deposit account servicing, inquiries about bank products and services or opening new accounts to the branch Relationship Advisor, Community Office Manager or appropriate business line specialist. 3. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. 4. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place. 5. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. 6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel. 7. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy. 8. Provides technical guidance and training to other Customer Service Representatives. Ancillary Duties 1. May be required, on occasion, to provide safe deposit box services to customers. 2. May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc. 3. May be required to balance and/or service ATM machines. 4. May be required to verify coin for vault cash control purposes. 5. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Job Location Various locations as assigned. Equipment/Machines Telephone2. Calculator3. Copy machine4. Fax machine5. PC/Computer keyboard6. Printer7. Currency/Coin machines8. Branch Capture equipment9. Cash Advance equipment10. ATM machines11. Sorter12. Currency verifier13. Combination lock14. Check cutter15. Office doors & security equipment Full Time Employment Benefits: Fulltime hourly-paid employees will be provided 12-days of Paid Time Off (PTO), that is accrued 1-day for each month worked. After the completion of 90-days of employment accrued PTO can be used for any purpose including being paid for absences or vacation time. At the end of the first year of employment, any unused PTO will be converted to the employee's sick time accrual. Sick time will begin accruing effective on the employees first year anniversary up to 120 days. At that point, PTO is no longer available; and any paid absence will be eligible under the sick, vacation, personal and family sick pay policy. After one year of service the employee is eligible for their annual vacation benefit. Salaried-paid employees are not eligible for PTO and accrue paid sick days at 1-day per month; and any vacation time that has been approved for the 1st year of employment. 12 paid holidays, 2 Personal days, 2 Family Sick days, 2 Volunteer Days after completion of 90 days of employment. Eligible for Health Care, Dental and Vision (single and family) the first of the month following 30 days of full-time employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock program available after 1 year of employment. Annual Performance Reviews completed, and salary increase amount given based on individual performance. This position is an hourly position eligible for overtime. Hourly Range Minimum: $15.00 Maximum: $22.12
$15-22.1 hourly 60d+ ago
Customer Service Representative
Fyzical Therapy and Balance Centers 3.7
Member service representative job in Windber, PA
Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Windber, PA, that is a perfect fit for you! We are a fast-paced clinic that needs a great multi-tasker with great customer service who isn't afraid to learn new things. As the first and last person our clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities Multi-task with a smile Answer phones, act as a patient liaison, answer any questions from potential or current patients Gather new patient data; keep track of all patient referrals Disseminate information and collect patient intake information; act as a go-between for patients and physicians Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations Verify insurance information and submit and track authorization requests in a timely manner Upload paperwork into our computer system Collect mail; distribute mail to proper areas/people Send benefits paperwork to our in-house biller Fax reports to physicians; keep a log of incoming reports Communicate with the office manager and clinicians about scheduling/patient arrival Help with clinic up-keep throughout the day Required Skills High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion Punctual, ready to start at specific time Must be flexible with hours. Shifts vary M-F, however, current need is 7:00am-3:30pm. Looking for fulltime with benefit package. Must be a team player. We are not currently wearing masks (covering mouth, nose and chin), however, if it becomes required, then participation is mandatory due to our clientele.
$27k-35k yearly est. 2d ago
Client Relations Advocate
WVU Medicine 4.1
Member service representative job in Martinsburg, WV
Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Care Relations Advocate serves as a strategic partner responsible for expanding awareness, deepening community relationships, and supporting territory growth for home health and hospice services. Through proactive outreach, education, and meaningful engagement with referral partners, this role strengthens pathways into care and ensures patients and families are connected quickly and compassionately to the appropriate clinical teams. The Advocate collaborates closely with intake and clinical leadership to support timely, compliant admissions and drive measurable impact across the service area. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Associate degree in Healthcare, Business, Public Health, Marketing, Social Services or healthcare related field. EXPERIENCE: 2. Three (3) years healthcare outreach, care coordination, community relations or marketing experience. 3. Experience educating clinical or community groups. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor's Degree (Healthcare, Business, Public Health, Marketing, Social Services, etc.) EXPERIENCE: 1. Five (5+) years of experience in hospice or home health. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Strengthen and grow referral volume and admissions across the assigned territory by building purposeful, strategic relationships with hospitals, SNFs, primary care practices, specialty groups, palliative care teams, and community organizations. 2. Serve as a trusted partner to physicians, nurses, social workers, discharge planners, and care coordinators by providing clear education on hospice and home health services, eligibility basics, benefits, and referral pathways. 3. Meet with patients and families in person or virtually explain services, answer questions, support decision-making, and connect them to the clinical intake team for timely screening. 4. Respond proactively to inquiries from referral partners, providers, patients, and families. Coordinate closely with the intake team and clinical leadership to ensure accurate and timely communication. 5. Document and track all outreach activity, patient interactions, partner communications, and referral outcomes using CRM or EMR systems. Monitor trends and maintain accurate, detailed records. 6. Plan and deliver educational programs such as in-services, lunch-and-learns, and presentations for clinical and community audiences. 7. Regularly review performance metrics with leadership and use data to identify opportunities, refine outreach strategies, and support focused territory growth plans. 8. Promote compliant, high-quality admissions by ensuring appropriate information sharing and escalating clinical or regulatory concerns to licensed clinicians when needed. 9. Participate actively in team meetings, continuing education, QAPI activities, community events, and agency initiatives to stay aligned with organizational priorities. 10. Represent the organization with professionalism, compassion, integrity, and a strong commitment to exceptional service while driving growth and strengthening our presence across the region. 11. Uses data analytics, referral trends, and competitive insights to inform decision-making, adjust territory plans, and support strategic business development goals for the service line. 12. Collaborates with leadership to develop and execute territory growth strategies aligned with organizational priorities, quality goals, and market needs. 13. Manages the strategic development of the assigned territory, including ownership of outreach planning, partner engagement strategies, and business development activities. 14. Serves as a key resource to leaders and interdisciplinary teams by providing insight into referral patterns, partner needs, barriers, and market dynamics. 15. Exercises independent judgment in prioritizing outreach activities, managing partner relationships, and adjusting strategies based on real-time trends and opportunities. 16. Identifies and resolves barriers with referral partners and exercises discretion in determining appropriate next steps, escalating complex issues to leadership as needed. 17. Serves as the primary point of contact for all relationship development within the assigned territory and is empowered to make decisions that support growth, service excellence, and access to care. 18. Contributes to service line planning by sharing territory insights, emerging trends, and recommendations for strengthening referral pathways and community partnerships. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS AND ABILITIES: 1. Excellent communication and relationship-building skills. 2. Ability to work independently, manage priorities, and navigate across multiple sites. 3. Compassionate approach to supporting patients and families through care decisions. 4. Confidence presenting to groups and conducting education sessions. 5. Ability to interpret data, understand trends, and adjust outreach efforts accordingly. 6. Strong organizational skills and attention to detail. 7. Proficiency with EMR, CRM, or referral-management systems. 8. Professionalism, confidentiality, and commitment to high-quality care. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: SHC WVUHS Home Care Cost Center: 500 SHC Administration Address: 1314 Edwin Miller BlvdMartinsburgWest Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
$38k-52k yearly est. Auto-Apply 32d ago
Customer Service Representative II
Monoflo International 4.1
Member service representative job in Winchester, VA
The Customer Service Representative II will be responsible for the daily support of all sales activity for accounts in industry markets and regional geography. The individual will be the liaison between Customers, Sales Team, Production and Logistics. The individual will be responsible for providing industry leading customer service. Essential Duties and Responsibilities: Provide complete service support to designated key accounts and field sales representatives within an assigned region Provide excellent service by understanding and proactively handling entire sales cycle, including, but not limited to: obtaining freight estimates processing quotation inquiries and issuing quote order tracking (from quote to production through shipment) writing up orders stock status follow-up after shipping inquiring for future needs returns authorizations and support issues Daily review of various reports, such as open orders and order acknowledgement Prepare daily/weekly reports for internal and external parties as required Participate in weekly Customer conference calls, as required IQMS order entry and edit Understanding of all Monoflo products, services and their application with the ability to communicate these to customers and prospects. Serve as the main plant contact for Customers and Sales Team Work with Logistics and Scheduling to prioritize orders in consultation with Customer Service Representative Lead Support Accounts Receivable in the collection and management of outstanding accounts Assist with qualifying new business from existing customers Initiate outbound telephone and email contact to key target accounts in coordination with Sales Managers Update customer contact information in contact management software on an as needed basis Other duties as assigned by the Supply Chain Manager Assist Customer Service Representative Lead Report to Customer Service Representative Lead and then Supply Chain Manager Qualifications: High school diploma and three years of customer service experience is required (manufacturing environment experience is preferred) Must be a self-starter with initiative and ability to work independently with guidance and direction Ability to organize and prioritize tasks/projects to meet deadlines; manage several tasks simultaneously Detail-oriented Must be very adaptable to manage changes in priorities and take direction Good computer skills including Microsoft Office and Adobe Acrobat Familiarity with manufacturing ERP systems (IQMS preferred) a plus Strong communication skills - both written and verbal Comprehensive Benefits & Perks: Financial Wellness: 401(k) retirement plan with company match and annual/quarterly bonus opportunities. Health Coverage: Medical, dental, and vision insurance. Security: Short-term and long-term disability insurance. Optional Extras: Employee-paid voluntary life insurance and supplemental benefits. Time Off: Competitive PTO, paid holidays, and a company-paid Christmas shutdown. Unique Perks: •Raffles for concerts, sports, and entertainment tickets. •Locally sourced prize raffles. •Monthly happy hours to unwind and connect with the team. Who we are: Monoflo International, Inc. stands as a prominent provider of innovative and eco-friendly business-to-business reusable packaging solutions. Since our inception in 1973, we've remained a family-owned and operated enterprise, steadily advancing as a premier manufacturer of plastic, reusable transport packaging solutions. While our product range is diverse, our core focus remains unwavering: harnessing cutting-edge technology to produce top-tier products that facilitate seamless product transportation for our clients. We empower our employees to steer their career trajectories, fostering an environment where dedication and excellence are duly recognized and rewarded with avenues for growth. While collaboration is central to our ethos, we emphasize individual accountability and ownership as fundamental drivers of success within our organization. If you're seeking an opportunity to seize control of your daily responsibilities and projects while thriving in an environment where colleagues share a deep pride in their work, seize the moment and apply today! Disclaimer: Monoflo International is an equal opportunity, drug-free employer.
$27k-34k yearly est. 44d ago
Inside Sales/ Customer Service Representative
Glass Doctor
Member service representative job in Winchester, VA
* Our ISR position is a full time position, M-F 8am-5pm with an hourly wage, plus monthly bonus potential or a full commission option is available for the sales gifted individuals out there. As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.Specific Responsibilities: Meet or exceed monthly sales goals Receive incoming calls in professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Job Requirements: Prior experience in the auto and/or flat glass industry is a plus Computer literate, with working knowledge of work processing, business software and spreadsheet applications Proficiency to navigate tablet based technology Excellent communication skills Good organizational and time management skills Professional appearance and personality Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up! We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. Compensation: $15.00 - $22.00 per hour Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
$15-22 hourly Auto-Apply 60d+ ago
Customer Service Rep (QTC)
Three Wire Systems 4.4
Member service representative job in Bedford, PA
MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support. With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life. Job Summary: Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points. Shift: Monday, Tuesday, Wednesday, Saturday 8:30am-7pm Location: Must live within 90 minutes driving distance of Bedford, PA. Training: 2 weeks onsite training Essential Duties and Responsibilities: Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology Accurately documents all call information in case management system according to standard operating procedures Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary Any other duties as assigned Competencies: Ability to prioritize customer follow up calls when necessary Adaptable with the ability to follow standardized process workflow on a daily basis Provide exceptional customer service to both internal and external customers Strong knowledge of administrative processes Demonstrated ability to work as a team member as well as an individual contributor Ability to interact with all levels of staff Ability to effectively manage competing priorities in a fast paced environment Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly Excellent data entry and typing skills Ability to work various shifts and hours to cover multiple times zones Education and/or Experience: (includes certificate & licenses) Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation This supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status. Education Required GED, High School Diploma or higher. Required 1-3 years: Customer Service experience. Skills Preferred Customer Service Intermediate Sense of Urgency Intermediate Problem Solving Intermediate Interpersonal Intermediate Team Player Intermediate Written Communication Intermediate Verbal Communication Intermediate Organization Intermediate Excel Intermediate Word Intermediate Medical Terminology Intermediate MS Office Intermediate Multi-line phone Intermediate Behaviors Preferred Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations
$27k-35k yearly est. 4d ago
Customer Service Representative
DHL (Deutsche Post
Member service representative job in Inwood, WV
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. Position:Customer Service Representative Shift:Monday- Friday Hours: 3:30pm-12am Pay:$21.10 per hour + $0.75 shift differential In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: * Need 6 months of warehouse experience * Basic computer knowledge * 6 months CSR experience from other companies, database knowledge preferably SAP, Microsoft excel, Word. * Willing to work Overtime. Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes: * Affordable medical, dental, and vision coverage available beginning on your 30thday * PTO program for all associates, including paid holidays and vacation * 401(k) with generous company match * Tuition reimbursement program * Excellent training and career advancement opportunities Grow your skills. Shape your world. Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities: * Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. * Maintain customer records and update account information. * Maintain financial accounts by processing customer adjustments. * Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. * Perform other duties as assigned. Required Education and Experience: * High School Diploma or Equivalent * 0-12 months of system, data entry or reporting experience * 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer. ","title
$21.1 hourly 42d ago
Primary CSR - Bank Teller - Full Time - Floater
1St. Summit Bank 3.8
Member service representative job in Johnstown, PA
The Primary duty is to build complete financial relationships with both existing and new customers by providing prompt, efficient, courteous, professional, and personalized service: * Provides direct and immediate response to customers' requests and needs. * Controls flow of customers by directing them to proper source/professional who can meet their needs. * With every customer interaction have in-depth conversations, in person and by phone, utilizing C.A.R.E and Advancing Language. * Builds relationships by cross-selling appropriate bank services to meet customers' needs. Provides high quality and confidential customer service in such activities as: * Execute financial transactions including deposits and withdrawals to personal and commercial checking and savings accounts and complete all other types of account transactions in an efficient and professional manner. * Handles and responds to customer inquiries in a timely manner. * Issues Money Orders, Treasurers' Checks, Gift and Prepaid cards, Credit Card Cash Advances. * Process Night Depository, Mail Deposits and Commercial Deposits. * Receives and processes all types of loan payments, and utility payments. * Scans daily transactions, balance ATM, provide Safe Deposit Box access, balance vault, batch Cash Advance Machine. * Count, verify and post cash shipments via armored car. * Provides basic customer service requests such as Stop Payments, wire transfers, research requests, answer customers' technical questions. * Basic knowledge of products, services, and Electronic Banking services. * Balance assigned daily cash and maintained assigned cash limits. Meet and exceed monthly referral goals by having quality conversations and identifying opportunities to promote the right financial products and services to meet our customers' needs. Assists branch manager to ensure the Relationship Center is meeting the established growth and sales objectives. Strict adherence to security procedures, Bank Secrecy Act, USA Patriot Act, and safeguarding customer information. Assists in maintaining overall professional appearance and cleanliness of the Branch. Actively participates in Relationship Centers' One Year Plan and long-term goals and objectives, coaching sessions, and team meetings. Attends annual meeting to develop departmental goals: * Attends Career Path Meetings with Supervisor. * Actively participates in monthly Employee Relations Meetings to discuss and evaluate progress on meeting goals and objectives. * Participates in daily 5-minute meetings. Performs other duties as assigned or directed. REQUIRED SKILLS/ABILITIES: * Excellent verbal and written communication skills. * Exceptional organizational skills and strong attention to detail. * Basic computer skills and digital awareness. * Must be results oriented. * Manual dexterity and numerical skills. * Knowledge of all products and services and all office functions. * Must be flexible and adaptable to varied work schedules. * A positive, enthusiastic attitude. * The ability to multi-task. * Proficient with Microsoft Office Suite or related software. * The ability to operate basic office equipment. SUPERVISORY RESPONSIBLITY: * This position does not supervise employees. EDUCATION and EXPERIENCE: * High School diploma or equivalent experience sales/business related field. * 1-3 years in customer service and cash handling experience required. PHYSICAL REQUIREMENTS: * Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness. * Ability to lift up to 30 pounds (i.e., heavy boxes or coin). * Ability to communicate in person, through email or via telephone with customers and staff members. * Ability to sit or stand for an extended period. * Specific vision abilities required by this job may include close vision and the ability to adjust focus. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$27k-35k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Matt Randall-State Farm Agent
Member service representative job in Johnstown, PA
Job DescriptionBenefits: Competitive salary Paid time off ROLE DESCRIPTION: As a customer service representative with State Farm Matt Randall, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
$27k-35k yearly est. 30d ago
Participant Service Representative I
Ra Ccs
Member service representative job in Frostburg, MD
The RA CCS, LLC., (hereinafter, “the Company”) multichannel Federal Call Center is in an exciting chapter. We are growing and looking for 25 new Participant Services Representatives to support our call center and Client through exemplary customer service. The below outlines the requirements and responsibilities of the position, and a few additional items are highlighted. This position qualifies for FREE health and welfare benefits, including medical, dental, and vision, and 15 days of paid vacation! Employees are benefit-eligible on their first day of employment. This position is 100% onsite, with the work location identified as: 1 Technology Dr. Frostburg, MD 21532 We have a variety of schedules available including: 10:30am - 7pm ET, 11am - 7:30pm ET, 11:30am - 8pm ET, 12:30pm - 9 pm ET This position is hiring for a start date of 1/6/2025. Position Purpose and Impact The RA CCS, LLC., (hereinafter, “the Company”) multichannel Federal Call Center services our federal contract clients processing sensitive information through various forms of telephone support to manage customer inquiries and requests in alignment with the call center's Service Level Agreements (SLAs) and position specific Key Performance Indicators (KPIs). The Participant Services Representative supports inbound and outbound calls within various queues to service customer inquiries, transactions, and services in compliance with company policies, processes, and position (KPIs). Responsibilities Responds to various inbound and outbound calls with pleasant telephone etiquette, the ability to effectively communicate information, provide inquiry resolution and escalation to callers per established processes, serve as a knowledgeable resource to callers utilizing company workflows and processes, and present caller-solutions in compliance with Company polices and position standards. Answers inquiries by clarifying, researching, locating, or processing desired information. Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Effectively carries out a series of work instructions within a call center environment without supervision to resolve customer inquiries, complaints, and needs promptly. Effectively transfers misdirected callers to appropriate parties via correct transfer processes. Seeks assistance, guidance, or decision-making from management to assist callers when needed. Properly documents all calls in compliance with call type documentation standards. Accurately completes all work when updating caller or customer accounts or system information. Responsibly adheres and achieves individual KPIs and quality assurance standards while supporting the achievement of department KPIs, SLAs, and services goals and objectives. Completes all Company training and coaching as assigned and within a reasonable timeframe. Maintains solid knowledge and compliance with Company procedures, employee handbook policies, and specific call center policies including attendance, standards of conduct, etc. Ensures appropriate and proper communication with co-workers during shifts; properly handing off work or notifying management of call queue or client needs at shift end. Actively supports the department in achieving goals by practicing solid teamwork and providing best-in-class customer service to all callers. Supports the Federal Call Center by completing other duties as assigned. Desired Qualifications Leads all facets of this position with excellent customer service. Maintains a courteous and professional manner which includes a calm and sophisticated disposition, not easily frustrated, stressed, or offended. Listens attentively to caller needs and demonstrates empathy. Builds rapport with callers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training. Demonstrated ability to provide a professional and friendly experience to both co-workers and callers. Demonstrated willingness and ability to answer questions and solve customer problems. Incorporates integrity, detail-oriented attention, and genuine care for callers and caller's needs within all interactions. Practices efficient communication and documentation practices; properly following Company verbal scripts, tasks as required, and ensuring need-to-know information, escalations, or follow-ups are effectively handled. Completes all tasks with ownership and accountability; invested in ensuring all callers receive best-in-class service from start to finish; properly hands work off at shift end. Desired Education and Experience High School Diploma with an Associate degree preferred. 2 - 3 years' customer facing customer services experience required. 1 - 2 years' call center experience preferred. Efficiency with Microsoft Suites, including: Word, Outlook, Excel, and PowerPoint. Proficient ability to type at greater than 50 words per minute, utilize computer resources including online applications, portals, and Company software, and perform tasks via telecommunication tools with a pleasant and comprehendible tone and enunciation. Previous experience with Salesforce and Nice-in Contact beneficial. Desired Hardware and Software Competency Microsoft Suites Basic Level: familiar with suites in an office setting for email, presentations, etc. Technology Competencies: general internet skills including the ability to access/utilize various websites.
$34k-41k yearly est. 60d+ ago
Customer Service Representative
Select Mgmt
Member service representative job in Winchester, VA
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. LoanMax Title Loans offers their employees: Competitive Salaries Paid Holiday Vacations Paid on the Job Training Full Time Positions- Monday to Friday with a rotating Saturday schedule Best of all Never Work on Sundays! Job Requirements General: Must be Able to Work Full Time Great attitude Excellent Communication Skill Detail Oriented Education: Must have a High School Diploma Work Experience: Previous Customer Service Experience Computer and Data Entry Experience Personal: We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity . About Us: LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide. Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect. Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent. Must be able to pass a company background screening, including a credit, criminal and background check.
$26k-34k yearly est. Auto-Apply 6d ago
Customer Service Rep(04361) - 724 Berryville Ave
Domino's Franchise
Member service representative job in Winchester, VA
Job DescriptionABOUT THE JOB Are you a lively, happy, self-motivated person? Are you looking for a job with energy and flexibility? Whether you are looking for your first job, a part-time job, or a second job for some extra cash, Domino's is the perfect place for you! JOB REQUIREMENTS Must be 16 years of age or older with reliable transportation. Have a positive and helpful attitude Willing to conform to all image and uniform standards of Domino's Pizza Ability to work alone and with others Desire to meet high quality control standards, even in fast-paced circumstances JOB DUTIES INCLUDE: Receive and process customer orders, both in-store and on phone Prepare all products Stock ingredients in storage areas, production area, and walk-in cooler Clean equipment and facility daily Distribute various marketing materials Communicate verbally with a positive attitude with customers and fellow team members Additional tasks as requested by management team ESSENTIAL FUNCTIONS/SKILLS Ability to add, subtract, muliply, and divide accurately and quickly (may use calculator) Ability to make correct monetary change Ability to enter orders using a computer keyboard and touch screen Strong hand/eye coordination Ability to receive instruction and complete tasks within a specified period of time PHYSICAL REQUIREMENTS Most tasks are performed from a standing position and team members are expected to remain in this position for extended periods of time. Team members will occasionally be required to lift up to 30 pounds and rarely lift up to 50 pounds Team members must infrequently climb ladders to perform cleaning duties, change signs, perform maintenance Crouching, bending, and reaching are performed frequently when preparing products, stocking, and cleaning Additional Information All your information will be kept confidential according to EEO guidelines.
$26k-34k yearly est. 8d ago
Customer Service Representative
DHF
Member service representative job in Winchester, VA
Do you thrive in a fast-paced environment and enjoy helping people bring their ideas to life? Our printing company is looking for a Customer Service Representative who is dependable, highly organized, and an excellent communicator. What You'll Do: Be the first point of contact for customers - in person, by phone, and through email - ensuring every interaction is clear, professional, and friendly. Guide clients through the printing process, keeping projects on track from start to finish. Provide accurate quotes, process orders, and ensure details are communicated clearly to both customers and the production team. Stay organized while managing multiple projects and deadlines. Contribute ideas and solutions - we value team members with an entrepreneurial spirit who go beyond “just the basics.” What We're Looking For: Strong organizational skills with the ability to juggle multiple tasks and stay on top of details. Outstanding communication skills - you're clear, professional, and confident with customers and teammates alike. A strong work ethic and ability to thrive in a fast-paced environment. A problem-solver with initiative who can anticipate customer needs. Previous customer service experience (printing or related industry experience a plus, but not required). Why Join Us: We're more than a printing company - we're a creative partner to local businesses, nonprofits, and organizations. You'll be part of a collaborative team where your organizational skills and communication talents make a real difference. Apply today and bring your strong communication skills, organizational talent, and entrepreneurial spirit to our team.
$26k-34k yearly est. Auto-Apply 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Ryan Meyer-State Farm Agent
Member service representative job in Winchester, VA
Job DescriptionBenefits: Bonus based on performance Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Ryan Meyer State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Market State Farm products based off customer needs. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
$26k-34k yearly est. 10d ago
Vehicle Service Specialist (Full Time)
Henley VIOC
Member service representative job in Winchester, VA
Text henleyjobs to 23000 to start your application today! Message and data rates may apply. Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? If you are looking for a full-time career with excellent advancement opportunities, Henley Companies , the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed. We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle. THE TOOLS WE'LL PROVIDE TO YOU Paid on-the-job training No late evenings - Most locations close by 7pm Competitive pay set at $19.75 per hour Now offering Earned Wage Access through DailyPay! Promoting from within - 95% of upper-level management started out in an entry-level position Safety Shoes, Uniforms & Personal Protective Equipment (PPE) Tuition Reimbursement Employee Discount - 50% off most services for up to 2 vehicles Medical, Dental, Vision, and 401(k) Savings plan *Terms and conditions may apply and benefits may differ depending on location Responsibilities Provide exceptional customer service and address any concerns or questions. Perform oil changes, filter replacements, and lubrication services for vehicles. Inspect vehicles for any potential issues or areas that require attention. Conduct basic maintenance tasks such as tire rotations and fluid level checks. Basic computer knowledge/aptitude Keep track of inventory and ensure all supplies are readily available. Maintain a clean and organized work environment. Follow safety protocols and guidelines to ensure a safe working environment. Requirements Attention to detail and ability to follow instructions. Excellent problem-solving skills Strong customer service and communication skills Ability to work in a fast-paced environment and handle multiple tasks. Able to learn and follow the VIOC SuperPro process for all services. Achieve SuperPro certification. Must have reliable transportation. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job Inspecting and replacing car lights and wipers. Check fluid levels and add fluids to vehicle when necessary. Inspect/replace engine air filter and cabin air filter. Add oil to engine in the proper amount based on specifications of vehicle make/model. Able to remove/rotate/lift/reinstall tires for tire rotation service. Lubricate necessary components of the chassis/driveline. Perform additional services on cooling systems and transmissions. Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly. Able to move from bay to bay to perform services on multiple vehicles. Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication) Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk. Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle. Able to move/transport items up to approximately 50 pounds. Able to work with tools to perform duties in tight sometimes hard to reach areas. Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order. Environment In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions. In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals. In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation. In this position you will be required to function in narrow aisles or passageways such as catwalks. The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. We participate in the E-Verify program. #BA0046#
$19.8 hourly 14d ago
Customer Service Representative
Loanmax Title Loans 3.8
Member service representative job in Winchester, VA
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. LoanMax Title Loans offers their employees: Competitive Salaries Paid Holiday Vacations Paid on the Job Training Full Time Positions- Monday to Friday with a rotating Saturday schedule Best of all Never Work on Sundays! Job Requirements General: Must be Able to Work Full Time Great attitude Excellent Communication Skill Detail Oriented Education: Must have a High School Diploma Work Experience: Previous Customer Service Experience Computer and Data Entry Experience Personal: We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity . About Us: LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide. Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect. Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent. Must be able to pass a company background screening, including a credit, criminal and background check.
$26k-34k yearly est. 8d ago
Member Service Rep II, Mortgage Loan Originator-CCO
Navy Federal 4.7
Member service representative job in Winchester, VA
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for mortgage and/or other Navy Federal accounts. May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks Experience in member/customer service preferably in a call center, retail banking or financial institution Experience in managing multiple priorities independently and/or in a team environment to achieve goals Effective skill in producing desired results and achieving goals and objectives Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing basic mathematical calculations and working accurately with numbers Effective active listening skills to accurately respond to inquiries and account requests Effective skill exercising initiative and using good judgment to make sound decisions Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective verbal and written communication skills Effective skill interacting tactfully and effectively in difficult situations Effective organizational, planning and time management skills Effective skill in resolving member/customer problems Desired Qualifications Experience in the mortgage lending industry Experience in high volume call center situations Working knowledge of accounting, credit and/or lending principles and techniques Working knowledge of NFCU Contact Center procedures, policies and practices Familiarity with savings and checking products, accounts and services Familiarity with applicable NCUA and federal regulations governing consumer lending, credit cards, mortgage and equity loans, and/or savings and checking accounts Familiarity with NFCU mortgage products, services, programs, policies and procedures Experience in a sales, cross selling or up-selling environment Hours: Multiple shifts available starting at 12:00PM EST and later Location: 141 Security Drive, Winchester, VA 22602 Provide mortgage information to members regarding products, services, policies and rates Basic/Routine Respond to inquiries about mortgage applications, processing status, problems and concerns Review and evaluate mortgage loan applications to ensure viability (member's debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc. Implement and update automatic member payment options for mortgage and equity loans Provide member service via phone or other media as available (e.g. email, chat, etc.) Moderately complex/Varied Protect and verify identity of caller; review account information for alerts and account irregularities Take action and respond to situations/patterns of activity indicating potential fraud or abuse Understand and comply with federal and other regulations relating to financial products and services Analyze, research and resolve problems and discrepancies related to member accounts/loans Moderately complex/Varied Counsel current prospective members about Navy Federal's products and services Under supervision Execute first call resolution; may require research, follow-up, return calls Identify opportunities to cross service products and increase product penetration Perform account transactions Moderately complex/Varied Initiate fee adjustments and/or other monetary incentives for members within scope of authority (need reapproval) Effectively perform all duties required for MSRs - CCO Moderately complex/Varied Perform other duties as assigned
$25k-32k yearly est. Auto-Apply 1d ago
Customer Service Teammate
Go Car Wash
Member service representative job in Stephens City, VA
TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $15.00/hour, which includes a base pay of $13.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
$13-15 hourly 60d+ ago
Customer Service Rep(04361) - 724 Berryville Ave
Domino's Franchise
Member service representative job in Winchester, VA
Job Description ABOUT THE JOB Are you a lively, happy, self-motivated person? Are you looking for a job with energy and flexibility? Whether you are looking for your first job, a part-time job, or a second job for some extra cash, Domino's is the perfect place for you! JOB REQUIREMENTS Must be 16 years of age or older with reliable transportation. Have a positive and helpful attitude Willing to conform to all image and uniform standards of Domino's Pizza Ability to work alone and with others Desire to meet high quality control standards, even in fast-paced circumstances JOB DUTIES INCLUDE: Receive and process customer orders, both in-store and on phone Prepare all products Stock ingredients in storage areas, production area, and walk-in cooler Clean equipment and facility daily Distribute various marketing materials Communicate verbally with a positive attitude with customers and fellow team members Additional tasks as requested by management team ESSENTIAL FUNCTIONS/SKILLS Ability to add, subtract, muliply, and divide accurately and quickly (may use calculator) Ability to make correct monetary change Ability to enter orders using a computer keyboard and touch screen Strong hand/eye coordination Ability to receive instruction and complete tasks within a specified period of time PHYSICAL REQUIREMENTS Most tasks are performed from a standing position and team members are expected to remain in this position for extended periods of time. Team members will occasionally be required to lift up to 30 pounds and rarely lift up to 50 pounds Team members must infrequently climb ladders to perform cleaning duties, change signs, perform maintenance Crouching, bending, and reaching are performed frequently when preparing products, stocking, and cleaning Additional Information All your information will be kept confidential according to EEO guidelines.
$26k-34k yearly est. 6d ago

Learn more about member service representative jobs

How much does a member service representative earn in Cumberland, MD?

The average member service representative in Cumberland, MD earns between $18,000 and $42,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Cumberland, MD

$28,000

$18,00010%

$28,000Median

$42,00090%

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Office and Administrative Industry
Member Service Representative Jobs
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Member Service Representative Cumberland, MD Jobs

Member service representative jobs in Cumberland, MD - 192 jobs

Customer Service Representative/Route Service Representative

113 - Center City - Customer Service Representative

Customer Service Representative

Client Relations Advocate

Customer Service Representative II

Inside Sales/ Customer Service Representative

Customer Service Rep (QTC)

Customer Service Representative

Primary CSR - Bank Teller - Full Time - Floater

Customer Service Representative - State Farm Agent Team Member

Participant Service Representative I

Customer Service Representative

Customer Service Rep(04361) - 724 Berryville Ave

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Vehicle Service Specialist (Full Time)

Customer Service Representative

Member Service Rep II, Mortgage Loan Originator-CCO

Customer Service Teammate

Customer Service Rep(04361) - 724 Berryville Ave

Learn more about member service representative jobs

How much does a member service representative earn in Cumberland, MD?