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The differences between national account coordinators and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a national account coordinator, becoming a customer support representative takes usually requires 6-12 months. Additionally, a national account coordinator has an average salary of $40,090, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a national account coordinator include national accounts, powerpoint and logistics. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| National Account Coordinator | Customer Support Representative | |
| Yearly salary | $40,090 | $37,404 |
| Hourly rate | $19.27 | $17.98 |
| Growth rate | 4% | -4% |
| Number of jobs | 80,052 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
A national account coordinator is primarily in charge of building positive relationships with new and existing clients, ensuring client satisfaction and profit growth. They support a company's sales team by conveying the needs of clients, developing sales strategies through research and analyses, and recommending solutions against problem areas. Moreover, a national account coordinator directly communicates with clients through calls and correspondence, assisting them by answering inquiries, arranging appointments, and addressing issues and concerns, resolving them promptly and efficiently.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
National account coordinators and customer support representatives have different pay scales, as shown below.
| National Account Coordinator | Customer Support Representative | |
| Average salary | $40,090 | $37,404 |
| Salary range | Between $29,000 And $54,000 | Between $29,000 And $47,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Alaska |
| Best paying company | - | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between a national account coordinator and a customer support representative in terms of educational background:
| National Account Coordinator | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between national account coordinators' and customer support representatives' demographics:
| National Account Coordinator | Customer Support Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 8% | 7% |