Office clerk vs office representative

The differences between office clerks and office representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an office clerk and an office representative. Additionally, an office representative has an average salary of $32,535, which is higher than the $30,927 average annual salary of an office clerk.

The top three skills for an office clerk include customer service, data entry and telephone calls. The most important skills for an office representative are patients, customer service, and phone calls.

Office clerk vs office representative overview

	Office Clerk	Office Representative
Yearly salary	$30,927	$32,535
Hourly rate	$14.87	$15.64
Growth rate	-5%	-5%
Number of jobs	106,497	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 47%
Average age	47	47
Years of experience	2	2

What does an office clerk do?

Office clerks are administrative employees who handle clerical activities for the organization. They are in charge of managing company records, organizing and storing documents, filing and sorting hard copies of documents, and liaising with other departments or external partners. They are also in charge of handling and scheduling meetings and appointments, managing the reservation of office meeting rooms, and manning telephone lines. Office clerks may also be in charge of ordering office supplies, preparing purchase requisitions for office needs, sending out and receiving official company documents, and other correspondences.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Office clerk vs office representative salary

Office clerks and office representatives have different pay scales, as shown below.

	Office Clerk	Office Representative
Average salary	$30,927	$32,535
Salary range	Between $25,000 And $38,000	Between $23,000 And $45,000
Highest paying City	Englewood, CO	New York, NY
Highest paying state	Alaska	New York
Best paying company	University of Massachusetts Boston	Citi
Best paying industry	Transportation	Agriculture

Differences between office clerk and office representative education

There are a few differences between an office clerk and an office representative in terms of educational background:

	Office Clerk	Office Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Office clerk vs office representative demographics

Here are the differences between office clerks' and office representatives' demographics:

	Office Clerk	Office Representative
Average age	47	47
Gender ratio	Male, 23.3% Female, 76.7%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 9.9% Unknown, 4.5% Hispanic or Latino, 23.7% Asian, 7.9% White, 53.0% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	6%	6%

Differences between office clerk and office representative duties and responsibilities

Office clerk example responsibilities.

Complete medical records requests as specified under HIPAA regulations.
Scan EOB's and attach to payments in software system.
Perform electronic billing of Medicare, Medicaid, and HMO/PPO submissions.
Follow all HIPAA guidelines and safety rules as required within the healthcare policy.
Perform account analysis on credit balance accounts using insurance explanation of benefit information (EOB).
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provide.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Office clerk vs office representative skills

Common office clerk skills

Customer Service, 21%
Data Entry, 18%
Telephone Calls, 7%
Payroll, 5%
Office Equipment, 4%
Office Machines, 3%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Office Clerk
Office Clerk vs Office Representative

Updated January 8, 2025

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