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The differences between on-site technicians and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an on-site technician and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $40,074 average annual salary of an on-site technician.
The top three skills for an on-site technician include OSHA, onsite and customer satisfaction. The most important skills for a software support technician are customer service, troubleshoot, and java.
| On-Site Technician | Software Support Technician | |
| Yearly salary | $40,074 | $79,670 |
| Hourly rate | $19.27 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 83,416 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An On-Site Technician is one who handles the operating power of a station. Environmental, health, and safety records will need to be met. In this position, you will need to work in synergy with other teams to ensure technical assistance is provided in installing and repairing equipment. This position includes; calculating project cost, interacting and negotiating with suppliers, ensuring the project aligns with set industry standards, disseminating relevant information on time, and maintaining site records.
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
On-site technicians and software support technicians have different pay scales, as shown below.
| On-Site Technician | Software Support Technician | |
| Average salary | $40,074 | $79,670 |
| Salary range | Between $27,000 And $57,000 | Between $55,000 And $113,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Delaware | California |
| Best paying company | Xoriant | RSM US |
| Best paying industry | Energy | Finance |
There are a few differences between an on-site technician and a software support technician in terms of educational background:
| On-Site Technician | Software Support Technician | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 59% |
| Most common major | Business | Computer Science |
| Most common college | - | Stanford University |
Here are the differences between on-site technicians' and software support technicians' demographics:
| On-Site Technician | Software Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 85.7% Female, 14.3% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |