Post job

Operations research manager work from home jobs

- 1146 jobs
  • District Manager

    Zaxby's

    Remote job

    *** THIS ROLE WILL SUPPORT THE GREENVILLE, SC MARKET *** The District Manager is accountable for profitability, development of leaders, and operational performance while ensuring Standard Operating Procedures (SOP) and system compliance in each location within their market. Each market consists of 5 to 8 locations. The District Manager works closely with marketing and recruiting to drive guest traffic and build internal talent pipelines of team members who are lead and developed into future leaders. SUPERVISION RECEIVED AND EXERCISED Receives direction from and reports directly to the Regional Manager/Director ESSENTIAL JOB FUNCTIONS Essential duties may include but are not limited to the following: Serves both the internal and external guest Sets quarterly goals for each management team that are in line with the Zax LLC strategic plan and meet the required expectation for each metric Acts as a funnel when information is needed to be passed down from Zax LLC headquarters and Zaxby's Franchising LLC to the field Develops store level managers through influence and governance Recruits future talent that fits the Zaxby's Culture Focuses on building people so that they can in turn build the business Explains the “Why” when coaching future leaders while also utilizing the Plan, Tell, Show, Do, Review (PTSDR) training method Works a minimum of 6 hours in each location, within their district, bi-weekly Plans and prepares for each store visit with the intention of development and commits to limiting outside distraction via cell phone or email during store visits Conducts store inspections to ensure that brand standards and procedures are being upheld at all times Ensures protection of the Brand through adherence to standards and policies Uses creative and innovative strategies to create and maintain community partnerships with a variety of organizations Collaborates with Zax LLC headquarters when needed to solve roadblocks within their district All other duties necessary to ensure district operations function properly Work with varying departments to select, evaluate, and approve opportunities for growth in the District All other duties necessary to ensure regional operations function properly TRAVEL REQUIREMENT Up to 60% required QUALIFICATIONS Proven business acumen Servant leader Demonstrated developer of people Self-motivated leader with the ability to solve complex problems Proven ability to manage multiple locations located in different geographical areas Proven ability to identify, recruit, and develop talent for leadership roles Strong planning and organizational skills Ability to create and implement management development plans Excellent interpersonal communication, presentation, and conflict resolution skills Basic math and accounting skills Strong analytical/decision making skills Demonstrates loyalty, integrity, dependability, empathy, and professionalism EDUCATION AND EXPERIENCE GUIDELINES Education: Bachelor's degree in related field; or equivalent combination of education and experience Experience: 7+ years of multi-unit experience Other: Valid driver's license, vehicle insurance, and reliable transportation; successful completion of background check, drug screen, and motor vehicle report STANDARD HOURS Ability to work a minimum of 48 hours per week Ability to work a flexible schedule including days, nights, weekends, and holidays REMOTE WORK ELIGIBILITY Ability to work 60% of the time in the regional store locations and 40% of the time at home PAY RANGE: $80,000 - $95,000 annually
    $80k-95k yearly 1d ago
  • Strategy, Planning & Operations Program Manager GSSO (Remote)

    Cisco 4.8company rating

    Remote job

    **The application window is expected to close on: 12/15/25** Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Successful candidate will be located in the US and able to work remotely. **Meet the Team** Join our Incubation and Operations team in the Global Specialist Sales Organization (GSSO). We develop, deliver, and manage compensation and incentive programs that empower sellers to deliver Cisco strategic and financial goals. We work across sales, operations, and finance teams. **Your Impact** In this pivotal role, you will serve as the operational backbone for our team, driving the successful execution of critical initiatives and key results across a broad stakeholder landscape. By crafting and refining robust systems for tracking and managing tasks, you will ensure clarity, accountability, and seamless coordination among diverse workstreams. Your proactive approach to communication and risk management will keep leadership and cross-functional partners advised, aligned, and empowered to make timely, informed decisions. As the central point of operational coordination, you will not only streamline processes and promote efficiency but also foster transparency and collaboration among internal teams. Your efforts will be critical in ensuring that benchmarks and key measures are met, issues are swiftly addressed, and our most important initiatives are delivered with excellence-creating real, lasting value for the organization and its collaborators. **Minimum Qualifications** + 7+ years of progressive experience in program management and operations management within a global organization. + BA or equivalent practical application and understanding of various project and program management methodologies. + Experience managing programs with significant scope (e.g., impacting multiple teams, or spanning multiple geographic regions) in highly matrixed environments with diverse stakeholder expectations. **Preferred Qualifications** + Demonstrated ability to design, implement, and manage effective organizational systems, workflows, and tracking mechanisms for complex projects and diverse deliverable types. + Experience in a technology company, particularly within sales strategy or go-to-market functions, is highly desirable. + Professional experience with Cisco products, processes, or organizational structure. + Excellent written and verbal communication skills, with a proven ability to distill complex information into clear, actionable insights and present effectively to senior leadership. + Proven track record to navigate complex organizations through influence without authority, build consensus, and drive alignment across global teams. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $125,500.00 to $159,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $146,100.00 - $229,600.00 Non-Metro New York state & Washington state: $133,200.00 - $221,400.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $146.1k-229.6k yearly 3d ago
  • VP of Revenue Operations (Remote)

    Knowbe4 4.4company rating

    Remote job

    Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. The Vice President Revenue Operations directs the Company's investments in Go To Market (Sales, Customer Success, Marketing, SDR/BDR) effectiveness and manages functions essential to GTM productivity. These include strategic planning (TAM analysis and prioritization), execution planning (marketing and sales investment), reporting, quota setting and management, sales pricing and margin strategies, sales process optimization, sales compensation design and administration. The VP Revenue Operations is responsible for the overall productivity and effectiveness of the go to market organization. Reporting to the Chief Revenue Officer, the VP Revenue Operations directly supports the Company's CRO and fosters close working relationships with internal and external stakeholders to ensure the GTM organization's efficient operation and success Responsibilities: GTM strategy Segmentation analysis and strategic prioritization/ investment recommendations CapDB strategy and implementation to optimize sales CAC and accelerate ARR growth Marketing Operations Marketing forecasting and investment strategy; gearing expectations, etc Marketing results reporting Partner with CMO and digital marketing team to rationalize and maximize MarTech stack investments. Optimize ad spend effectiveness and ROI in partnership with digital marketing team Create and maintain reporting that optimizes marketing message effectiveness. Sales Operations Coordinates / Optimizes sales reporting, forecasting, planning, and budgeting. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the company. Weekly bookings forecast and compliance processes. Monitors the accuracy and efficient distribution of sales reports and other intel essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed. Revenue and Margin Optimization Responsible for translating the overall value proposition into pricing and contracting approach that is aligned with KB4's overall business strategy Optimize the deal modeling process to generate analytics to create guidelines for comparable deals Seeks opportunities to optimize the Company's goals and tradeoffs between growth, revenue/share, and margin. Works in conjunction with the FP&A team and optimizes the pricing tools to meet the targeted sales objectives Participates in analysis of competitive and economic landscape to evaluate threats or opportunities, and develops pricing and margin strategies to optimize growth Analyzes current and historical results to identify actionable opportunities, develops ideas, and make recommendations to improve pricing performance at the customer, segment and product level Drives analytical support for sales, marketing and product leadership of the key drivers of sales and contribution margin performance at a customer, segment and product level Reporting and Compliance Board material development. Work closely with the Company's Director of Strategic Projects (DSP) to develop and implement best operational business practices. Compensation Strategies Optimize sales incentive compensation structures and related quotas to meet company objectives. Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources. Sales Enablement and Optimization Support the development of sales training programs and is responsible to manage sales-related quarterly OKRs Develop programs to ensure sales rep engagement and a cultural environment essential to a winning sales team. Works to ensure all sales organization objectives are via OKRs and achieved in a timely fashion. Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement. Implements enabling technologies, including CRM, internationally. Monitors the assigned sales organization's compliance with required standards for maintaining CRM technology invest. Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight Qualifications: Four year college degree from an accredited institution; masters in business administration (MBA) or equivalent preferred. Minimum ten years of sales, marketing and/or financial senior management experience in a business-to-business sales environment. Minimum five years in a sales operations, business planning, or sales support management role. Experience successfully managing analytically rigorous corporate initiatives. Sales/GTM strategy and planning experience Managing/influencing Business Applications (Salesforce) Proven leadership in Sales and Marketing Operations Developing accurate measure for success with direct connection to compensation strategies The base pay for this position ranges from $220,000 - $250,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above. We will accept applications until 12/16/2025. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit ********************************* Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit ********************************************** No recruitment agencies, please.
    $220k-250k yearly Auto-Apply 60d+ ago
  • Vice President of Operational Excellence

    Knipper 4.5company rating

    Remote job

    YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! Vice President of Operational Excellence The Vice President of Operational Excellence will lead strategic and tactical initiatives focused on improving operational efficiency, quality of customer service, and mistake-proofing across all facets of the organization's Marketing and Samples Management (MSM) and Third-Party Logistics (3PL) and warehousing services. This role is pivotal in transforming operational processes-including pick/pack, kitting, shipping/receiving, and warehouse execution-to deliver scalable, compliant, and cost-effective solutions for clients in the medical and pharmaceutical industry. Responsibilities Operational Strategy & Execution Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations. Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement. Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes. Own the standardization of operational workflows and drive process harmonization across sites and teams. Quality & Compliance Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs). Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations. Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System. Implement and refine metrics and dashboards for performance tracking and compliance adherence. Leadership & People Management Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads. Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication. Identify talent gaps and champion leadership development within operational teams. Ensure team alignment with organizational KPIs and customer service standards. Cross-Functional Collaboration Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow. Participates in regulatory inspections and audits as Compliance invites/requests. Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence. Guide automation initiatives and WMS enhancements to improve process visibility and scalability. The above duties are meant to be representative of the position and not all-inclusive. Qualifications Operational Strategy & Execution Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations. Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement. Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes. Own the standardization of operational workflows and drive process harmonization across sites and teams. Quality & Compliance Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs). Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations. Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System. Implement and refine metrics and dashboards for performance tracking and compliance adherence. Leadership & People Management Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads. Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication. Identify talent gaps and champion leadership development within operational teams. Ensure team alignment with organizational KPIs and customer service standards. Cross-Functional Collaboration Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow. Participates in regulatory inspections and audits as Compliance invites/requests. Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence. Guide automation initiatives and WMS enhancements to improve process visibility and scalability. Knowledge, Skills & Abilities: Exceptional communication and change management skills. Ability to lead cross-functional teams through complex transformation initiatives. Data-driven mindset with a passion for operational analytics and structured problem solving. Customer-focused with a strong track record of operational delivery in client-centric environments. Agile, decisive, and calm under pressure. PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knipper is an equal opportunity employer
    $140k-227k yearly est. Auto-Apply 60d+ ago
  • Vice President, Payment Operations

    Factor Systems, Inc. 4.5company rating

    Remote job

    The VP, Payment Operations leads the strategy definition and execution of Billtrust's Payment Programs, overseeing onboarding, operation, support, risk / fraud, billing and settlement operations across all payment types and via all third-party relationships. This position is responsible for ensuring scalable, secure, accurate, compliant and efficient day-to-day operations supporting movement of +$130 billion in annual payment volume. The VP, Payment Operations supports a cross-functional team seeking to sell, grow and service payment volume enabling the sales, implementation, support, and finance teams at Billtrust to achieve maximum adoption of Billtrust's payment programs. What You'll Do: Plan, direct, coordinate, and oversee operations activities related to Billtrust products and Payment Programs, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization Promote an increase in departmental productivity and efficiency, effectiveness, and overall profitability through vendor relationships, internal coordination, active monitoring of team activities, and continuous process improvement Drive innovation and appropriate use of new technologies, fintech/banking partners, and/or internal platforms to ensure best in class operations in payment services for customers, partners, as well as potential new revenue-generating opportunities Architect and execute operational transformation initiatives to enhance efficiency, reduce manual processes, and drive straight-through processing rates across all payment types. Establish and monitor key performance indicators (KPIs) including transaction success rates, settlement accuracy, processing times, fraud rates, and customer satisfaction metrics Lead efforts to ensure enterprise-wide compliance with all applicable regulations including PCI DSS, NACHA Operating Rules, card network policies (Visa, Mastercard), ACH regulations, wire transfer requirements, and emerging payment rails Lead enterprise risk assessments and manage business continuity planning for payment operations. Ensure 24/7/365 operational readiness for real-time payment processing requirements. Create strategic vision and collaborate with senior and/or executive leadership to define and ensure success of strategy in alignment with organizational objectives Serve as an escalation point for highly complex, priority issues. Provide direction and guidance to assist with successful resolution Collaborate with product and development teams, providing insight related to payment operations, card network rules, third party vendors, etc. Build, lead, and develop high-performing payment operations organization spanning multiple functional areas and layers. What You'll Bring to the Team: Bachelor's Degree or equivalent experience, advanced degree preferred +10 years of progressive experience in payment operations, with minimum 7 years in leadership roles managing large-scale payment portfolios Proven track record managing payment volumes exceeding $50 billion annually across full customer lifecycle (onboarding, operations, support, settlement) Ability to exercise discretion and independent judgment in making decisions, and interact effectively and positively with all levels of the organization or vendors/partners Deep knowledge of procedures, processes, policies, and regulations across card and payment space, in particular B2B credit card and ACH modalities Previous experience at a payment processor - financial institution, fintech, or payment infrastructure provider Superior understanding of merchant acquiring, payments funds flows, interchange dynamics Ability to communicate and collaborate cross-functionally, with various levels above and below, internally and externally, and to technical and non-technical audiences Demonstrated financial acumen to manage pricing programs, interchange qualifications, cash flow forecasting, cash conversion cycle, etc. Established background in promoting a proactive risk culture and driving control initiatives, including knowledge of regulatory requirements Excellent written and oral communication skills including presentation experience to large and diverse audiences of all levels of an organization Entrepreneurial mindset and a results-driven attitude The expected base salary range for this position is $236,000 - $272,000 annually. Compensation may vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for! What You'll Get: Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide! A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day. Flexible Working Hours: We support your lifestyle- the results are what count. Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge. Sabbatical: A paid leave to reward longevity and commitment to Billtrust. Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow. Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved. Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done. Who We Are: Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote
    $236k-272k yearly Auto-Apply 4d ago
  • Vice President, Revenue Operations (Remote)

    Teaching Strategies, LLC 3.7company rating

    Remote job

    Job DescriptionDescription Be a Part of our Team! Join a working team that is dedicated to the mission of the work we do! Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers. Position Overview As Vice President of Revenue Operations (“RevOps”), you will be responsible for building and executing the strategy, analytics, and processes that power our go-to-market (GTM) engine and ensure we consistently hit our targets. You'll serve as the connective tissue among Finance, Marketing, Sales, Operations, and Partner Success, ensuring that our revenue operations are tightly aligned, data-driven, and scalable. This role is ideal for an experienced RevOps professional who thrives in a mid-market SaaS environment-where operational excellence, data integrity, and cross-functional collaboration directly influence growth and retention and position our investors for a successful exit. Specific Roles & Responsibilities: GTM Strategy & Alignment Partner with our Sales, Marketing, and Partner Success leaders to define and operationalize the company's growth strategy and identify ways to capture more of our Total Addressable Market Refine design of our GTM organization, territories, quotas, and headcount Optimize compensation plans and special incentives to best align with our growth strategy Deal Pricing & Execution Support Orchestrate Deal Desk to provide an efficient process for cross-functional alignment Own pricing and packaging/bundling expertise to co-optimize win rates and gross margin Calculate commissions consistent with compensation plans Provide ongoing support to salespeople to win and close deals Analytics, Reporting & Planning Support FP&A team with analytics, reporting, budgeting, and forecasting processes for pipeline, bookings, ARR, retention, and revenue Design and maintain executive dashboards covering pipeline health, win and conversion rates, churn, expansion, and other key metrics Equip marketing with quantitative evaluation of sales enablement investment. Identify and champion insights that inform new deals and improve sales productivity, forecasting accuracy, pipeline velocity, and customer retention Process Optimization Continuously refine GTM workflows and processes to increase efficiency and reduce friction between teams Collaborate with COO team to enforce data hygiene, governance, and compliance across systems and teams Evaluate and integrate new tools that drive productivity, automation, and insights Team Management Manage and develop a small yet high-impact team to deliver on this mandate Qualifications: 8+ years of experience in Revenue Operations, Sales Operations, or Business Operations in B2B SaaS organizations Proven success supporting annual planning, territory design, quota and target setting, and compensation alignment Deep understanding of subscription-based business models, GTM funnel metrics, and customer lifecycle dynamics Proficiency in CRM and analytics tools (Salesforce required; experience with PowerBI, Databricks, or Tableau preferred) Strong leadership, stakeholder management, and communication skills Comfortable balancing strategic planning with hands-on execution and detail Prior experience managing a team Why Teaching Strategies At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve. Let's open the door to your career at Teaching Strategies! Some additional benefits & perks while working with Teaching Strategies Teaching Strategies offers our employees a robust suite of benefits and other perks which include: Competitive compensation package Employee Equity Appreciation Program Health and wellness insurance benefits 401k with employer match Flexible work environment Unlimited paid time off (which includes paid holidays and Winter Break) Paid parental leave Tuition assistance, professional development, and opportunities for career growth Best in class technology equipment for every employee Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive. Equal Employment Opportunity (EEO) Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA)
    $142k-226k yearly est. 9d ago
  • Vice President, Contract Logistics Operations - Data Centers

    DP World 4.7company rating

    Remote job

    We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Vice President, Contract Logistics Operations - Data Centers is a strategic and operational leader responsible for overseeing end-to-end logistics operations tailored to cloud infrastructure clients. This role drives excellence in service delivery, operational efficiency, and customer satisfaction while partnering closely with the sales organization to accelerate growth and expand market share. This position will report to the Sr. Vice President, Contract Logistics - Americas and play a pivotal role in defining and executing the multi-year strategy for Contract Logistics. KEY ACCOUNTABILITIES STRATEGIC LEADERSHIP Define, communicate, and execute the Cloud Vertical multi-year strategy aligned with overall business objectives Build organizational capabilities to deliver superior customer service, operational excellence, and cost competitiveness Develop and scale capabilities that support multiple Cloud organizations, ensuring relevance and alignment to specific customer needs OPERATIONAL LEADERSHIP Lead and manage all aspects of contract logistics operations for cloud-focused clients, including warehousing, transportation, inventory management, and fulfillment Develop and implement scalable logistics solutions that meet the unique needs of cloud infrastructure providers Leverage Business Intelligence tools to track performance and drive data-informed decision making Establish, monitor, and manage KPIs and objectives for operational, financial, and customer performance Ensure compliance with regulatory requirements, safety standards, and quality benchmarks across all sites and processes Drive continuous improvement initiatives using Lean, Six Sigma, and other methodologies to optimize performance and reduce costs STRATEGIC GROWTH & SALES PARTNERSHIP Collaborate with the sales team to identify new business opportunities, support RFP responses, and co-develop client solutions Serve as a subject matter expert in logistics for cloud infrastructure, contributing to client presentations and strategic planning Build and maintain strong relationships with key clients, ensuring alignment between operational capabilities and customer expectations. Analyze market trends and competitor activities to inform strategic decisions and drive innovation. TEAM DEVELOPMENT & LEADERSHIP Build and lead a high-performing team of logistics professionals across multiple locations Foster a culture of accountability, collaboration, and excellence Mentor and develop talent, ensuring succession planning and leadership continuity FINANCIAL & PERFORMANCE MANAGEMENT Own P&L responsibility for the Cloud vertical logistics operations Set and manage budgets, forecasts, and KPIs to ensure financial targets are met Report regularly to executive leadership on performance, risks, and strategic initiatives QUALIFICATIONS, EXPERIENCE AND SKILLS Bachelors degree required 10+ years of progressive leadership experience in contract logistics, with a focus on technology or cloud infrastructure clients Relationship with key cloud customers Familiarity with cloud infrastructure supply chains (e.g., data center logistics, hardware deployment) Proven experience leading contract logistics, warehousing, or distribution Demonstrated success in developing and executing multi-year strategies Strong knowledge of logistics technologies, automation, and digital transformation Expertise in KPI management and Business Intelligence tools (e.g., Power BI, Tableau, Qlik, etc.) for operational visibility and decision-making Proven ability to design and implement competitive solutions and pricing strategies Strong knowledge of continuous improvement, safety, inventory management, and quality/ISO standards Exceptional leadership, communication, and change management skills Ability to thrive in a fast-paced, high-growth environment Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future. ABOUT DP WORLD Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. #LI-KG2 #LI-Hybrid
    $139k-225k yearly est. Auto-Apply 60d+ ago
  • Strategic Operations Program Manager

    Irhythm Technologies 4.8company rating

    Remote job

    Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: iRhythm is looking for a Senior Project Manager who will lead and support large-scale, cross-functional projects that drive operational excellence across Manufacturing and Clinical Operations. In this role you will report the the EVP, Business Operations and be responsible for end-to-end project, process, and change management, collaborating with diverse teams to deliver strategic initiatives that align with long-term business objectives. As the Senior Project Manager, you will interface with executive leadership, project teams, and key stakeholders to ensure successful project execution and organizational impact. What You Will Be Doing Program & Project Management Own end-to-end project management for major initiatives impacting Manufacturing and Clinical Operations, including process transformation, technology implementation, and initiatives to enhance operational scale. Develop and maintain detailed project plans, ensuring timely execution of milestones and deliverables. Clarify, prioritize, and drive project commitments, establishing clear chains of accountability. Monitor project progress, provide scheduled reports on milestones, and proactively communicate risks and mitigation strategies. Analyze project economics, providing actionable feedback on cost-benefit and ROI. Cross-Functional Collaboration Partner with business functions, including Manufacturing, Clinical Operations, IT, and other stakeholders, to define project scope, goals, and deliverables. Build strong relationships across teams to ensure alignment and effective execution. Interface with vendors, in-house personnel, and subject matter experts to maximize resources and efficiency. Process & Change Management Map, define, and optimize business processes to drive efficiency and effectiveness. Implement change management strategies to facilitate smooth transitions to new systems, processes, or programs. Develop comprehensive training programs for end-users impacted by project changes. Leadership Build and lead effective cross-functional project teams. Inspire risk-taking and innovation to maximize business benefit Help develop and drive best practices throughout the organization, establishing frameworks for effective and timely reporting. What We Want To See 10+ years of experience managing large-scale, cross-functional projects in dynamic environments, preferably within a medical device/biotech company. Bachelor's degree in Business Administration or related field. Strong understanding of operational processes in manufacturing and clinical settings. Proven experience with project management tools Agile project management experience; PMP preferred. Financial acumen to assess project risks, resource allocation, and return on investment (ROI), ensuring projects deliver both strategic and economic value. Experience with system validation and compliance-driven projects (e.g., SOX, HIPAA). Excellent communication, interpersonal, and leadership skills; ability to communicate across all levels of the organization. Analytical thinker with strong organizational skills and attention to detail. Ability to handle multiple priorities in a fast-paced environment. Location and Travel Remote- California strongly preferred. Ability to travel approximately 30%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $150,0000 - $190,000 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from ****************** email address. Please check any communications to be sure they come directly ********************* email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from ******************* email address ONLY. For more information, see *********************************************************************************** and *****************************************
    $51k-90k yearly est. Auto-Apply 27d ago
  • VP, Operations (Remote)

    Cfins

    Remote job

    Travel Insured International (TII), a Crum & Forster company, is hiring for a VP, Operations, TII. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Job Description TII is dramatically transforming its customer and partner support services to simplify a customer's journey through their travel insurance plan experience. Our goal is to personalize each interaction through a set of omni-channel capabilities where customer questions are answered the first time, and their experience is backed up by a best-in-class experience rating. As the Vice President, Operations, TII, you will play a pivotal role in shaping and executing TII's operational strategy to achieve key performance and scalability goals. You will have the opportunity to lead by example, foster a culture of empathy and support, and drive operational excellence across our contact center, claims administration and quality assurance departments. This is an exciting opportunity for an accomplished operations leader to make a significant impact in transforming travel insurance experiences. Reporting to the President, TII, this is a crucial role in our organization for both day-to-day operational success as well as long-term operational strategy, planning, and optimization. This leader will be responsible not only for the performance of more than a hundred individuals on the team but also for the cross-functional partnership between operations and other departments at the company, including Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance and HR/Training. The VP, Operations, will also build and leverage relationships with clients to achieve the goals of the company. The work will be fast paced with evolving needs, requiring flexibility, emotional intelligence, curiosity, and grace under pressure. As you onboard and assimilate to the role, TII, A&H and C&F, you can expect to roll up your sleeves to immerse yourself in the day-to-day work of the team to understand and impact continual improvement efforts. This role sits on our Senior Executive Leadership team and is a Leader of Leaders, with 4 direct reports. What you will do: Oversee and lead Call Center, Claims, Quality Assurance and 3rd Party Vendor operational departments and functions which includes: omni-channel inbound customer service and sales, claims intake and customer service, claims adjudication, quality assurance programs for customer service and claims activities, appeal and complaint resolution, subrogation recovery activities, and third-party vendor management oversight. Direct and lead an engaged workforce including customer experience, workforce planning, training and performance management. Provide coaching and mentorship to staff to foster talent and grow the organization. Develop and oversee staffing plans to organizational budget for all functions and departments. Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance, HR/Training, and other teams to achieve goals and partner on their planned initiatives. Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and cost-effectiveness. Skillfully develop and manage relationships with external clients and partners, in collaboration with Business Development and Account Management teams. Carefully manage operational expense with an eye towards financial responsibility and company growth trajectory. Provide management and oversight of third-party vendor relationships and services, including ongoing performance management, audits, contract renewals, RFPs and business reviews. Call Center: Customer Service, Inbound Sales, Partner Support Service, Claims Customer Service Leads the development and execution of the service model including strategy, performance and employee engagement. Develop and then execute a robust 3-5-year strategic roadmap to deliver market required capabilities, emerging contact center technologies, industry best practices and innovation to support customer growth and retention outcomes. Execute roadmap to deliver enhanced self-service capabilities, increased revenue generating capacity (inbound service to sales optimization), and third-party augmentation. Develop and implement new processes to incorporate digitally enabled services that encompass consumer value chain, from plan purchase to plan engagement to claims transactions. Drive excellence in key service performance metrics, including ASA, abandonment rates, quality service scores, first call resolution, sales conversion and call center satisfaction. Collaborate and coordinate efforts with IT to continuously assess and optimize the contact center infrastructure, including maintaining direct production support and configuration responsibilities for the IVR and ancillary enterprise telephony environment. Oversee business readiness of new programs and technology in partnership with IT, Sales & Account Management, Marketing, Product and Operations. Claims Administration: First Notice of Loss (FNOL), Claims Intake Support, Adjudication Create, communicate, and drive an aligned Claims strategy with emphasis on quality adjusting practices, process automation, and customer experience delivery. Ensure effective management of all claims, processing service levels, and claims issues, provide quality management and technical oversight to ensure execution of the company's claims policies and philosophies. Drive and facilitate planning and evaluation activities including budgets, forecasts, loss costs calculations, data analytics, setting and adjusting reserves, and effective risk transfer, as applicable Exhibit keen understanding of travel insurance industry practices and trends, and of the competitive landscape. Quality Assurance: Auditing, Resolutions, Subrogation Lead a team of Quality Assurance, Appeal and Complaint Resolution, and Subrogation professionals who manage and implement effective Quality Assurance programs for TII's customer service and claims operations. Develop and execute the TII Quality Assurance strategy aimed at driving continuous process and talent improvement while delivering a return on QA resource investment. Provide guidance to audit quality control framework and maintain compliance with audit methodology, while also operating within industry best practices, applicable regulations, and internal and external professional practice expectations. Support strategic initiatives of the business as well as the larger corporate quality assurance, internal and external audit and compliance obligations. Support the preparation of responses to regulatory and compliance inquiries, complaints, and examinations. Other duties as required. What YOU will bring to C&F: Transformational Experience: Extensive experience in leading and executing transformational initiatives, driving change, and implementing innovative solutions to enhance organizational effectiveness and competitiveness. Proven Leadership Success: Demonstrated success in guiding and developing experienced leaders and their teams to maintain high levels of employee engagement. Large Team Management: Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture. Outstanding Communicator: Highly effective written and verbal communication skills, including proficiency in developing and delivering presentations. Ability to tailor communication styles to different audiences, including internal cross-functional teams and external customers and partners. Strategic mindset: Proven abilities to develop and execute operational strategies aligned with the organization's goals and objectives. Aptitude for identifying trends, patterns, and operational bottlenecks to proactively address challenges and optimize processes. Analytical mindset: Thinks analytically with the ability to articulate complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities. Customer Centric: skilled at prioritizing the customers' needs and experiences, understanding what they want and delivering exceptional service. Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly is required. Flexible and agile, comfortable with the ambiguity of a growing and transforming organization, skilled at working and building culture in remote environments. Requirements: A bachelor's degree is required 15+ years of progressive experience in Operations Management roles including the areas of: Contact Center; Claims; Quality Assurance and Vendor Management are required. 10+ years of experience in people management, which includes leadership of leaders. Experience with financial management principles, including budgeting, cost control, and revenue generation. Experience in managing operational expenses while ensuring financial responsibility and achieving profitability targets is required. In-depth knowledge and experience in call center operations, including call management, queue management, and call routing strategies is required. Understanding of contact center metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA), and Customer Satisfaction (CSAT) is required. Familiarity with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and Computer Telephony Integration (CTI) is required. Proficiency in workforce management principles and tools to optimize staffing levels, scheduling, and forecasting is required. Proficiency in data analysis and interpretation to drive data-driven decision-making and operational improvements is required. #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $200,000 to a maximum of $250,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
    $200k-250k yearly Auto-Apply 1d ago
  • Global Freight Operations Manager

    Toast 4.6company rating

    Remote job

    Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Bready * to make a change? This Global Freight Operations Manager role is set up to be the point of contact between Toast stakeholders, transportation vendors and warehousing service providers. The primary objective is to coordinate and manage movement of inbound hardware inventory via air, ocean, truck and/or other couriers along with any other services needed in the transportation of Toast goods as needed. This person will ensure all transportation services are handled to best serve Toast and its customers in the most time efficient and cost-effective manner while managing risks associated with these services. About this r oll* (Responsibilities) Coordinate, schedule and monitor all imports from overseas manufacturing partners as well as inbound freight from domestic suppliers in alignment with planning specified cargo ready dates and expected receipt dates Proactively work to resolve all shipping exceptions while goods are in transit Work with partners to determine best and alternate routes dependent on vessel and port capacities, space limitations, delays, etc. while minimizing costs and risks Manage all required documentation for all inbound global freight shipments Manages, summarizes and effectively communicates shipments risks appropriately to internal cross functional team members across planning, commercial and logistics teams Manages carrier selection and performance through monitoring and measuring key metrics Conducts freight cost analysis for reporting purposes and opportunity identification Awareness and adherence to global trade regulations Do you have the right ingredients* ? (Requirements) Attention to detail, analytical skills and well organized Possesses Intermediate Google Sheets and and/or Excel expertise with an ability to structure datasets, apply analytical formulas (e.g., pivot tables, lookups, logical functions), and create accurate reports that drive decision-making Efficient in other Microsoft Suite applications (i.e. docs, slides) Able to handle multiple tasks simultaneously and flexible/comfortable with shifting priorities Strong time management skills (works well with deadlines) Understanding and able to use transportation management systems Understand Bills of lading, terms of sale (liabilities) Understanding of imports, dispatching of documents and pre-dispatching of import documents Expert in overall freight import scheduling, booking and processes (all modes) Some familiarity with custom documents, 3461, 7501, HTS, delivery orders, etc. Able to monitor, track, and update workflows Knowledge of international shipping A-Z for density, size limitations, regulations, and requirements Knowledge of domestic LTL and truckload services, multi-modal cargo density, linear ft rule, etc. Stays up to date knowledge of current regulations and changes with DOT, CBP, USDA, AD/CVD, FDA, EOA, TSA and all other US Government laws. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range$97,000-$155,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $97k-155k yearly Auto-Apply 2d ago
  • Program Manager, Global Security Operations (Remote)

    Crisis24

    Remote job

    Who We Are Looking For Crisis24 is seeking a highly experienced Security Operations Center Subject Matter Expert (SME) to lead and enhance our global security operations initiatives. This role is pivotal in designing, optimizing, and supporting 24/7 security operations with corporate clients, ensuring the protection of people, assets, infrastructure, and sensitive operations globally. The ideal candidate will bring a strong background in physical security, GSOC operations, incident management, project delivery, and a baseline knowledge of IT/cybersecurity concepts. This position will also support executive protection (EP), intelligence analysis, travel risk management, and other core security functions within enterprise corporations. This job will sometimes require travel to client sites for extended periods of time depending on business needs. Key Responsibilities: Serve as a SME for GSOC operations, advising on best practices, KPIs, SOP development, and global scalability. Develop, review, and refine operational procedures, escalation protocols, and intelligence integration processes. Drive projects related to GSOC setup, upgrades, expansion, or vendor transitions-including needs assessments, gap analysis, and roadmap development. Collaborate with stakeholders across Physical Security, Executive Protection, Facilities, HR, IT, Cybersecurity, and Business Continuity teams. Ensure seamless coordination and response to real-time incidents, crises, and emergencies, while maintaining situational awareness across global operations. Evaluate and advise on technologies including video management systems, access control, alarms, and mass communication tools. Support the buildout and auditing of security intelligence, travel risk, geopolitical events, and threats to executives or key assets. Liaise with third-party GSOC vendors and integrators; provide quality assurance and performance oversight. Mentor and train GSOC personnel; design and deliver training content and certification paths as needed. Integrate physical and logical security risk management to support convergence between physical and cyber domains. Support key business initiatives, product launches, events, and high-risk travel through coordinated GSOC support. Maintain existing client relationships with key global clients and partners to ensure customer centricity remains at the heart of Crisis24. Anticipate client needs and industry trends to exceed client expectations through tailored operational delivery. Understand, meet, and exceed business development goals and objectives through programmatic development. Attend security conferences and maintain relationships with external security groups. Leverage benchmarking sessions internally and externally. Effectively retain existing customer accounts and develop long-term customer relationships. Achieve customer retention targets on a regular basis. Develop and maintain a strong working knowledge of the Crisis24 service delivery and products. Accurately forecast both retention and upsell business for your customer base. Frequent engagement with client reps in your customer base. Accurately maintain all customer activity within CRM (Salesforce). This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice Required Qualifications Bachelor's degree in one of the following: Criminal Justice, Cyber Security, Security Management, Homeland Security, International Affairs, Political Science, Emergency Management, or a related field. Minimum 5 years of experience in GSOC operations, with a minimum of 3 years in leadership, consulting, or SME role. Demonstrated experience managing or advising on global physical security programs, crisis response, and executive protection support. Knowledge of security technologies (CCTV, VMS, access control, threat monitoring platforms, incident management tools) Familiarity with cybersecurity/IT security principles, such as data protection, network monitoring basics, and SOC coordination-though not a primary focus. Proven project management experience, including rollout of new technology, facilities, or operational models. Strong understanding of incident response, risk analysis, continuity planning, and protective intelligence. Excellent communication and stakeholder engagement skills-able to brief executive leadership and cross-functional partners effectively. Must be a competent user of Microsoft Suite and Google Suite. Must be willing to sign an NDA and maintain strict confidentiality. Must be able to communicate effectively, both verbally and in writing. Ability to maintain a professional demeanor during stressful situations. Must be able to quickly adapt and excel in dynamic situations. Demonstrated organizational and time management skills. Successful client management experience. A demonstrated history of effective conflict resolution skills. Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations. Ability to attend training events and mandatory meetings that fall outside normal work hours. Preferred Qualifications Master's degree in a relevant discipline (e.g., Security Studies, Business Administration, Emergency Management). Industry-recognized certifications such as: ASIS CPP, PSP, PCI Certified Security Project Manager (CSPM) PMI PMP or CAPM Experience working in high-risk industries such as tech, finance, energy, logistics, or global NGOs. Familiarity with international risk environments and multi-site GSOC support for EMEA, APAC, or LATAM regions. Work Environment With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: Undergoing and meet company standards for background and reference checks, and drug tests if required. Exposure to sensitive and confidential information. Regular computer usage. Ability to handle multiple tasks concurrently. Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment. Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling. Must be flexible with the ability to work evenings, odd hours, and weekends with little notice. Frequent sitting and/or standing. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
    $65k-100k yearly est. 2d ago
  • Director of Operations

    Cardinal Health 4.4company rating

    Remote job

    Averon is a joint venture between CVS Health and Cardinal Health with a vision of transforming the landscape of biosimilars and simplifying the channel for specialty products. Our mission is: together, we will lower the cost of specialty products for our customers. **Position Summary:** Reporting directly to the General Manager (GM) of Averon, the Director of GPO Operations plays a pivotal and strategic role within the organization. This position carries full responsibility and accountability for the development and execution of all operating processes essential to delivering high-quality services. A key responsibility of the Director is to ensure consistency in operational procedures, promote efficient workflows, and conduct regular evaluations to identify opportunities for ongoing improvement. The Director is responsible for creating, tracking, and reporting important success metrics to leadership, ensuring clear communication and alignment with the organization's goals. In addition to these core duties, the Director will be responsible for identifying, securing, and managing operations related to strategic partnerships. These partnerships are critical for driving enterprise value and delivering competitive advantages that benefit both customers and the business. As the leader of GPO Operations, the Director must demonstrate strong business acumen, executive presence, and exceptional customer engagement and presentation skills. The ability to recognize emerging trends, provide informed guidance regarding their impact, and propose actionable solutions to seize new opportunities is essential. Furthermore, the role requires influential leadership capabilities, including the ability to lead and affect change across groups without direct reporting lines, and to interact effectively at all organizational levels. **Location** - Fully remote **Expectations** + Ability to apply advanced knowledge and understanding of GPO concepts, principles, and technical capabilities to manage a wide variety of projects. + Define and develop policies and procedures for the GPO operation's team. + Define and develop metrics on measuring outcomes and what is success. + Work on or lead complex projects of large scope. + Understand current GPO operational processes and be able to adapt to support future growth. + Manage, support and mentor less experienced colleagues. **Responsibilities** + Oversee the development, implementation, and continual improvement of Operations strategy by leveraging expertise in the specialty pharmaceutical market and GPO operations. + Support cross-functional teams to refine operational processes and technology solutions for Wholesaler Contract Load, Contract Alignment, and Membership Management (including roster management, manufacturer notifications, participant contract performance, etc.). + Stay informed about competitors and identify areas for unique positioning. + Collaborate with other departments to determine necessary changes to processes and technology, then create and deploy effective solutions. + Supervise all aspects of the GPO operating model and team, ensuring efficient and productive workflows. + Develop metrics, dashboards, and reports to track performance and keep senior leadership informed. **Qualifications** + **Experience** : + Targeting 5+ years of relevant professional experience. + 5+ years of leadership and team management demonstrated, including supervision of direct reports. + Experience with pharmaceutical Group Purchasing Organizations (GPOs) and strategic partnerships. + Firsthand knowledge of specialty pharmaceutical manufacturers and trade concepts. + Strong understanding of GPO operations, including work with Manufacturer partners and Wholesalers. + Proven entrepreneurial skills in strategy development and team building. + Solid grasp of pharmaceutical distribution systems. + Successful history leading cross-functional teams and managing complex programs. + **Technical Skills** : + Advanced Microsoft Office Skills (Excel, PowerBI, MS Teams, SharePoint, etc.). + Proficiency with Contract Management software (willingness to learn). + **Analytical Skills** : + Proven ability to efficiently and effectively use advanced analytical skills to gather insights and data from multiple platforms to support business analyses. + **Soft Skills** : + Demonstrated ability to manage multiple workstreams. + Strong collaborator with solid communication skills. + Customer service, problem-solving, and analytical skills. + Strong attention to detail and process driven. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $82k-107k yearly est. 24d ago
  • Vice President Operations

    Healthcare Workforce Logistics

    Remote job

    Overview: Who We Are HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics. Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden. HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth. Position Description: The VP of Operations, Physician and Provider Solutions will primarily oversee the Workforce Directors and Senior Account Managers. This role also involves ensuring all clients maintain high satisfaction and retention levels, working with PPS Team Leaders to improve the division's daily operations, ensuring efficiency across all areas, and meeting the division's Annual Spend and EBITDA goals. The VP of Operations, Physician and Provider Solutions partners with the SVP of the PPS team to develop strategies, implement best practices, and align the division with the company's long-term growth vision. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Assumes responsibility for: Lead the oversight of daily operations across the Division, including production, customer service, and maintaining customer satisfaction. Develop and implement operational policies, procedures, and performance standards to maximize efficiency and effectiveness. Assist in driving strategic initiatives that will enhance productivity, reduce costs, and improve service delivery. Partner with Division Leadership to set business objectives and align operational strategies with company goals. Monitor key performance indicators (KPI) and prepare regular reporting to the SVP of the Division. Ensure compliance with any regulatory requirements, company policies, and industry standards. Work with the Director of Supplier Relations and oversee vendor and supplier relationships to ensure high satisfaction ratings with HWL's service delivery, clients, and the HWL technology. Monitor to ensure all vendor Score Cards are completed at least annually, and be prepared to share results with Division Leadership, clients, and prospects. Monitor division Accounting and outstanding Accounts Receivable to ensure clients are paying per contracted terms and that the vendors are being paid timely. Attend AR meetings and provide updates to Division Leadership as needed. Work with division leadership to resolve any platform system issues and monitor any enhancements needed for completion with the HWL development team. Assumes responsibility for establishing and maintaining effective working relationships with team members. Attends meetings as required (both virtually and/or in-person as required). Examples include mandatory internal meetings as needed and required, as often as monthly or quarterly, in-person meetings with clients, conferences, events, seminars, etc. Assumes responsibility for related duties as required or assigned. Performs miscellaneous projects as assigned. Updates job skills as required. Performance Measurements MSP duties are performed in accordance with MSP and Client SOPs. A positive image of the Company is projected. Clients and Agencies are treated professionally and well-informed of the status of proposed candidates and providers on assignment. Good coordination and effective working relationship with other members of the HWL team. Assistance is provided as needed. Management is well informed of area activities and of any significant problems. QUALIFICATIONS Education/Certification High school graduate or equivalent. B.S. Degree preferred. Eligibility Requirements All candidates must be able to fulfill E-verify requirements. Required Knowledge Basic understanding of the physician staffing process. Experience Required 5 years or more of related experience in Locum recruiting or a related field. Skills/Abilities Good customer service and public relations. Knowledge of related computer applications, including database entry. Excellent phone skills. Able to work well independently and in a team environment. Attention to detail and solid organizational skills. Solid sales skills with a proven track record of success. Work Schedule This is a full-time remote position. Standard business hours are Monday through Friday 8:30 a.m. to 5:30 p.m Additional time outside of these hours may be needed to complete the essential functions of the job. Travel Successful associates in this position must be able and willing to travel nationwide up to 50% of the time. Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.
    $103k-164k yearly est. Auto-Apply 60d+ ago
  • VP, Franchise Operations

    The Agency 4.1company rating

    Remote job

    The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world's prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations, and technology. The Agency has closed more than $60 billion in real estate transactions since 2011, comprising over 120+ offices in 11 countries and counting. The Position The Vice President of Global Partner Operations co-manages the successful integration, performance, and growth of The Agency's global partner offices. This role ensures operational excellence through proactive engagement, financial health assessments, strategic planning, and accountability across all markets. Acting as a brand ambassador and liaison between Global Partners and internal departments, this position supports long-term profitability and alignment with The Agency's culture, systems, and standards. This role functions in a consultative capacity. The VP of Global Partner Operations is not responsible for running or managing a Global Partner's business. Each Global Partner is independently responsible for operating, staffing, and growing their own company. The VP's role is to advise, coach, and hold partners accountable to the operational and brand standards of The Agency. Essential Job Functions & Responsibilities Strategic Leadership & Account Management Serve as the primary point of contact for Global Partners, providing consistent business consulting, performance analysis, and accountability. Develop strong leadership and facilitation relationships among Global Partners, fostering collaboration and best practice sharing. Conduct not less than quarterly brainstorming sessions with Global Partners organized by similar company size and market conditions. Collaborate with the SVP, executive leadership, and departmental heads to ensure consistent brand alignment and operational excellence across the network. Financial Performance & Forecasting Conduct annual financial forecasting and mid-year operational reviews with all Global Partners with no less than bi-annual updates. Assist in the collection and review of annual financial statements, awards reporting, and other documentation as requested by SVP or executive leadership. Evaluate office financial performance, identifying trends, risk factors, and opportunities for growth. Support implementation of financial planning tools and frameworks to improve profitability and operational efficiency. Onboarding & Growth Enablement Partner closely with the VP of Franchise Onboarding to ensure smooth transition and onboarding of new Global Partners. Conduct business planning sessions with all new Global Partners during the onboarding process. Support franchise sales efforts as needed, including virtual meetings with prospects, presenting The Agency's value proposition, and assisting with additional materials or analysis as requested by the Franchise Sales team. Market Evaluation & Business Insights Conduct quarterly market evaluations with Global Partners to assess the current market state, analyzing percentage increases or decreases in sales volume and transactions. Measure, monitor, and track progress of each Global Partner, identifying areas for improvement and recommending strategic solutions. Partner with internal departments (Accounting, Marketing, Technology, Training, PR) to align initiatives and maximize value across all Global Partners. Accountability & Team Collaboration Collaborate and actively participate with franchise operations team to ensure quarterly & annual team rocks are achieved. Participate in cross-functional projects designed to enhance operational performance, global consistency, and franchise support. Collaborate with the Core Services to ensure growth and adoption of Core Services partners. Brand Alignment & Engagement Conduct annual compliance and brand standard checks for each Global Partner office. Ensure consistent adoption and usage of The Agency's tools, systems, and platforms. Maintain ongoing communication and relationship management with each office through regular check-ins and visits (virtual or in-person). Demonstrate proactive participation in Forum, Leadership Summit, and other global events as requested, serving as a visible leader and ambassador for the network. Required Skills & Experience 5+ years of experience in real estate brokerage, franchise management, or corporate operations. Proven success in business consulting, financial planning, and performance management. Exceptional verbal and written communication skills. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Highly collaborative and solutions-oriented mindset with strong leadership presence. Ability to travel up to 50% of the time domestically and internationally. Benefits & Perks: Equity Paid vacation Professional development budget Comprehensive health benefits 401(k) HSAs FSAs Compensation: Base Salary $130,000 - $150,000 USD, + Annual Bonus potential up to 20% of base salary. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position. It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.
    $130k-150k yearly Auto-Apply 54d ago
  • Director, Partner Operations

    Nebius

    Remote job

    Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team. The role Nebius is seeking Director, Partner Operations to build and scale the operational backbone of our global partner business. This is a high-impact leadership role where you'll shape channel strategy, streamline partner sales processes, and lead a global team dedicated to enabling growth through our partner ecosystem. You will collaborate closely with Channel & Alliances leadership, Sales, Marketing, and Systems to drive strategy, planning, and execution across partner programs. From tooling, pipeline generation, analytics to territory design and quota setting to compensation models, you will ensure our partner business is set up for scalable, sustainable success. This role is a great fit if you thrive in fast-paced, high-growth environments, enjoy building structure in complexity, and are motivated by the opportunity to directly influence how we grow through partners. You are welcome to work remotely from the United States. Your responsibilities will include: Operational Excellence Streamline partner sales processes from recruitment to deal execution. Drive continuous improvement in deal registration, pricing, packaging, and pipeline management. Collaborate with Systems teams to evaluate, select, and deploy partner tools and platforms (e.g., PRMs, partner portals, analytics solutions). Reporting & Analytics Define KPIs and performance metrics to measure the health of the partner business. Build dashboards and reporting frameworks to provide real-time visibility into pipeline, performance, and revenue contribution. Derive insights from data to inform strategy, identify trends, and drive decision-making across the partner ecosystem. Strategy & Planning Lead annual and quarterly planning for the Channel & Alliances organization, including territory design, quota setting, and compensation alignment. Partner with senior leadership to define and evolve channel strategy, rules of engagement, and go-to-market models. Cross-Functional Collaboration Work with Legal on partnership agreements across multiple routes to market. Partner with Pricing, Marketing, and Enablement teams to ensure partners are equipped with training, tools, and resources to succeed. Collaborate with Systems to evolve partner tooling, ensuring an exceptional partner experience. Innovation & Growth Lead strategic cross-functional initiatives that accelerate partner revenue and pipeline generation. Explore new routes to market and operationalize emerging strategic partnerships. Introduce best practices from tier-1 partner organizations to build scalable partner operations. We expect you to have: 10+ years of experience in partner operations, sales operations, partner sales/management, or programs within B2B SaaS. Experience operating in multi-type, multi-tier partner ecosystems (GSIs, ISVs, MSPs, Service Providers, Distributors, Technology Partners, Channel). Proven success scaling partner programs in fast-growth SaaS or enterprise technology companies. Strong analytical and quantitative skills with a data-driven approach to KPIs, dashboards, and insights. Hands-on expertise with CRM and SQL for reporting, analytics, and process optimization. Excellent communication and influencing skills, with the ability to partner effectively at executive levels internally and externally. Proficiency with partner operations tools; experience with PRM systems Experience with top-tier software partner organizations or service providers is highly valued. Self-starter with a track record of building scalable processes and thriving in dynamic environments. Bachelor's degree required; MBA or advanced degree is a plus. Key employee benefits in the US: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance: Company-paid short-term, long-term and life insurance coverage. Compensation We offer competitive salaries, ranging from $225k - $275k OTE based on your experience. What we offer Competitive salary and comprehensive benefits package. Opportunities for professional growth within Nebius. Flexible working arrangements. A dynamic and collaborative work environment that values initiative and innovation. We're growing and expanding our products every day. If you're up to the challenge and are excited about AI and ML as much as we are, join us!
    $76k-140k yearly est. Auto-Apply 60d+ ago
  • Director, Research Operations

    Fhi 4.4company rating

    Remote job

    Research & Evidence (R&E) is a multidisciplinary team comprising methodologists, analysts, and subject matter experts dedicated to producing actionable evidence that informs thought leadership, policy development, and programmatic decisions within the global health, education, and development sectors. R&E collaborates with governments, funders, and communities to support informed decision-making and advance strategic innovation at FHI 360 and beyond. The team adheres to rigorous research standards and ensures the ethical conduct of research. Situated within the Programs and Research Group (PRG), we are currently seeking a strategic and accomplished Director of Research Operations to lead and enhance the operational delivery of global research initiatives across diverse technical domains. This position involves partnership with multiple teams throughout FHI 360, including Global Operations and Services (GOS) and Strategy and Resource Mobilization (SRM). The Director of Research Operations will ensure research projects are conducted efficiently, ethically, and in alignment with organizational objectives. We are looking for candidates with proven experience in managing complex research projects from an operational standpoint. Key Responsibilities: Lead operational strategy and execution for a diverse, multi-country research portfolio. Develop and implement systems to streamline research operations and mitigate risks. Oversee SOPs, compliance with GCP guidelines, and regulatory standards. Collaborate cross-functionally with Legal, Finance, HR, IT, and external stakeholders. Mentor mid-level managers and foster a culture of accountability and innovation. Manage vendor selection and performance oversight. Implement project management tools and dashboards to monitor progress. Conduct post-project reviews to inform future practices. Qualifications: Master's degree (or international equivalent) in Public Health, Social Sciences, Research Administration, or related field. Minimum 10 years of operations experience, with 5+ years in a leadership role. Proven experience managing complex, multi-country research portfolios. Strong knowledge of IRB processes, donor compliance, and international research regulations. Proficiency in Microsoft Office and project management software. Fluent in English. Experience in NGO or nonprofit research settings. Project Management certification preferred. Skills & Attributes: Strategic thinker with strong problem-solving and risk mitigation capabilities. Excellent leadership, negotiation, and stakeholder engagement skills. Ability to influence organizational decisions and drive innovation. Comfortable working in a dynamic, collaborative environment. Technology Requirements: Familiarity with Office 365, SharePoint, Teams/Zoom, and standard office equipment. Work Environment: Typical office setting with regular use of computers and productivity tools. Must be able to remain stationary for extended periods. Travel Requirement: 5-10% The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule. US Based Hiring Salary Range: USD 120,000 - 160,000 annually International hiring ranges will differ based on location This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks. FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email ******************************. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal.
    $81k-137k yearly est. Auto-Apply 5d ago
  • Remote Site Operator - Part-Time

    Floyd County Board of Commissioners

    Remote job

    We are looking for a part-time Remote Site Operator! The purpose of this classification is to perform general/manual work functions associated with operation of County Remote Site facilities. This position is part time and will work on an on call basis. Responsibilities Opens/closes dump site each day, following established procedures and secures premises. Operates a compactor to compact household garbage and other refuse; monitors types of items placed into compactor; clears compaction area to prevent blocking; monitors operation and condition of compactor to measure level of contents, prevents overflowing of materials. Provides information and direction to the general public concerning separation of recyclable materials and disposal procedures; directs customers with non-disposable materials elsewhere as appropriate. Cleans/maintains compactor and surrounding areas; cleans/maintains buildings and work areas. Monitors safety conditions of compactor and surrounding areas. Prepares and/or receives various forms, reports, or other documents; processes and forwards as appropriate. Qualifications The ability to read and write English. Six (6) months experience in equipment operation, or a related field. Candidates may qualify with any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities for this job. Must possess and maintain a valid driver's license. Benefits Paid Holidays Paid Vacation- Annually Paid Sick Longevity Pay
    $64k-111k yearly est. 60d+ ago
  • Director of Operations

    Syneos Health Clinical Lab

    Remote job

    Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. Job Responsibilities The Director of RWLP Operations is a strategic, client-facing leader responsible for driving operational excellence across real-world and late-phase research portfolios. This role ensures successful delivery of peri- and post-approval studies while fostering account growth and long-term client partnerships. Acting as a subject matter expert and operational strategist, the Director provides end-to-end oversight-from RFP/proposal development to portfolio execution-ensuring integrated, cost-effective solutions aligned with client objectives. Key responsibilities include: Leading cross-functional teams to deliver complex, global RWLP programs on time and within budget Overseeing all aspects of assigned client accounts, including governance, risk management, financial performance, and strategic planning Partnering with internal and external stakeholders to identify evidentiary needs and deliver tailored operational solutions Ensuring alignment of delivery with regulatory standards (ICH, GCP, GPP) and Syneos Health SOPs Supporting business development through proposal strategy, bid defenses, and capability presentations Driving operational efficiency, quality, and innovation through lessons learned, process improvement, and cross-BU collaboration This role requires strong real-world research acumen, proven operational leadership, and a commercial mindset. Ideal candidates will bring: 10-12 years of clinical research experience, with 8-10 years in RWLP Direct experience with large-scale RWLP programs and client portfolio oversight Strong financial and contract management skills Prior CRO/pharma experience in cross-functional, global environments Excellent communication, team leadership, and stakeholder management capabilities The Director may have direct reports and is expected to travel up to 25% of the time. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. *************************** Additional Information Tasks, duties, and responsibilities as listed in this are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
    $81k-132k yearly est. Auto-Apply 5d ago
  • Director of Revenue Operations

    Mediafly 4.0company rating

    Remote job

    Who we are:At Mediafly, we help the world's top revenue teams work smarter and achieve measurable impact. Our platform brings together sales enablement, content, and performance insights so sellers have the coaching, tools, and intelligence they need to succeed. By weaving value selling into every workflow, we empower teams to accelerate deal cycles, boost win rates, and prove ROI. For you, that means joining a company where innovation meets purpose-where your work helps businesses deliver more meaningful buyer experiences and drives results that truly matter. You'll be part of a collaborative, growth-focused team that values expertise, creativity, and human connection. About the Role The Director of Revenue Operations will own the strategy, execution, and optimization of all revenue processes, systems, and analytics. Partnering closely with Sales, Marketing, Customer Success, and Finance, you will build the operational foundation for scale. With two direct reports and the support of the Chief Performance Officer, you will design and lead initiatives that improve pipeline efficiency, forecasting accuracy, GTM alignment, and data-driven decision-making.What You'll Do: Own the Revenue Operations function at Mediafly including: Revenue Strategy & Planning Partner with the CPO & CFO to develop annual revenue goals, measurement & operating plans. Drive pipeline modeling, capacity planning, and territory/account design. Process Optimization Define, standardize, and optimize revenue processes across the customer journey (lead-to-conversion, renewal, expansion). Drive data integrity across Marketing, Sales, and Finance by overseeing system integrations, auditing routines, and recurring reporting packages for internal and external stakeholders. Help improve data handoffs between Marketing, Sales, and Customer Success to ensure seamless execution. Oversee Deal Desk operations, ensuring pricing, discounting, and contract processes balance speed, compliance, and profitability. Systems & Tools Own and govern revenue systems and processes across Salesforce, CPQ, contracts, and ARR tracking to ensure accuracy, scalability, and compliance with accounting ASC 606 requirements. Evaluate, implement, and manage tools that enhance productivity and provide actionable insights. Analytics & Forecasting Lead revenue forecasting, pipeline analysis, and performance reporting for the executive team. Provide actionable insights and dashboards to drive data-backed decisions. Partner with Finance to reconcile bookings, ARR, and revenue data, building dashboards and frameworks that scale while ensuring data accuracy and consistency. Enablement & GTM Alignment Partner with GTM Excellence Director and Sales Enablement Director to ensure GTM teams are equipped with the right data and processes. Align ELT and GTM teams around KPIs and revenue objectives. Leadership & Team Management Lead, mentor, and grow a high-performing Revenue Operations team of 2. Foster a culture of accountability, collaboration, and continuous improvement. What We're Looking For 7+ years of experience in Revenue Operations, Sales or Finance Operations or related fields, ideally within a SaaS or high-growth B2B environment, with at least 2 years management experience. Proven experience building and scaling RevOps functions, including ownership of CRM (Salesforce or equivalent) and GTM systems. Deep expertise in Salesforce and CPQ administration, data governance, accuracy, and integrity partnering with Finance to align bookings, ARR, and revenue reporting. Strong analytical skills with expertise in revenue forecasting and reporting, pipeline management, and capacity modeling. Demonstrated success partnering with Finance, Sales, Marketing, and Customer Success leaders to drive alignment. Excellent communication and interpersonal skills and stakeholder management with the ability to influence and partner across GTM, Finance, and leadership teams. Experience leading small but high-impact teams; ability to roll up sleeves while driving strategy. Bachelor's degree or higher. Location and Work Setup:This is a 100% remote position with a collaborative team that values flexibility and trust. We use modern communication and collaboration tools to stay connected and productive across time zones. Ready to make an impact on a product that matters? Apply today and help us build the next generation of our platform! Mediafly is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome people of different backgrounds, experiences, abilities and perspectives and encourage all interested individuals to apply. Thanks to our commitment to employee experience, Mediafly has been recognized as a Best Place to Work from Crain's, Inc. and BuiltIn. Mediafly's HQ is based in Chicago, IL.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $103k-134k yearly est. Auto-Apply 60d+ ago
  • Vice President; Operations Lead

    Bank of America Corporation 4.7company rating

    Remote job

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Responsibilities * Collaborate with others in the organization to ensure successful implementation of chosen problem solutions. * Analyze information obtained from management to conceptualize and define operational problems. * Prepare management reports defining and evaluating problems and recommending solutions. * Observe the current system in operation, and gather and analyze information about each of the component problems, using a variety of sources. * Track all client visits/meetings and ensure all client successes are logged for weekly reporting. * Drive proactive client communications through regular meetings, broker reviews, and calls. * Track and drive resolution (both strategic and tactical where necessary) of client requests. * Work with clients to educate on the firm's self-service tools and industry solutions. * Analyze effort and support across teams by individual client. * Coordinate and chair internal stakeholder meetings around client updates. * Analyze complex query resolution from clients trading Futures and Options within Global Markets industry; queries span trades, position, lifecycle events, commission, reporting, product, and process offering. * Review and assess trade allocations, collateral movements and reconciliation of positions to facilitate workflow. * Improve clients' processes to STP by analyzing tableau metrics and their metric accuracy around trade and commission flows. * Test implemented SAP solutions, including unit testing, integration testing and user acceptance test. * Work with GMI books and records platform and testing new functionality. * Remote work may be permitted within a commutable distance from the worksite. Required Skills & Experience * Bachelor's degree or equivalent in Operations Research, Mathematics, Economics, Finance, or related: and * 5 years of progressively responsible experience in the job offered or a related Quantitative occupation. * Must include 5 years of experience in each of the following: * Analyzing complex query resolution from clients trading Futures and Options within Global Markets industry; queries span trades, position, lifecycle events, commission, reporting, product, and process offering; * Reviewing and assessing trade allocations, collateral movements and reconciliation of positions to facilitate workflow; * Improving clients' processes to STP by analyzing tableau metrics and their metric accuracy around trade and commission flows; and, * Working with books and records platform and testing new functionality. * In the alternative, the employer will accept a Master's degree and 3 years of experience. If interested apply online at ***************************** or email your resume to ***************** and reference the job title of the role and requisition number. EMPLOYER: BofA Securities, Inc. Shift: 1st shift (United States of America) Hours Per Week: 40
    $99k-122k yearly est. Easy Apply 11d ago

Learn more about operations research manager jobs