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The differences between passenger service agents and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a passenger service agent include reservations, reservation system and passenger service. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Passenger Service Agent | Customer Service Trainer | |
| Yearly salary | $29,675 | $32,452 |
| Hourly rate | $14.27 | $15.60 |
| Growth rate | - | -4% |
| Number of jobs | 34,592 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 43% |
| Average age | 45 | 40 |
| Years of experience | - | 12 |
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Passenger service agents and customer service trainers have different pay scales, as shown below.
| Passenger Service Agent | Customer Service Trainer | |
| Average salary | $29,675 | $32,452 |
| Salary range | Between $23,000 And $37,000 | Between $25,000 And $40,000 |
| Highest paying City | San Francisco, CA | Tacoma, WA |
| Highest paying state | Minnesota | Alaska |
| Best paying company | dnata | Salesforce |
| Best paying industry | Transportation | Telecommunication |
There are a few differences between a passenger service agent and a customer service trainer in terms of educational background:
| Passenger Service Agent | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between passenger service agents' and customer service trainers' demographics:
| Passenger Service Agent | Customer Service Trainer | |
| Average age | 45 | 40 |
| Gender ratio | Male, 40.5% Female, 59.5% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |