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The differences between passenger service agents and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a passenger service agent include reservations, reservation system and passenger service. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Passenger Service Agent | Customer Support Representative | |
| Yearly salary | $29,675 | $37,404 |
| Hourly rate | $14.27 | $17.98 |
| Growth rate | - | -4% |
| Number of jobs | 34,592 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 50% |
| Average age | 45 | 40 |
| Years of experience | - | 12 |
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Passenger service agents and customer support representatives have different pay scales, as shown below.
| Passenger Service Agent | Customer Support Representative | |
| Average salary | $29,675 | $37,404 |
| Salary range | Between $23,000 And $37,000 | Between $29,000 And $47,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | Minnesota | Alaska |
| Best paying company | dnata | University of California, Berkeley |
| Best paying industry | Transportation | Finance |
There are a few differences between a passenger service agent and a customer support representative in terms of educational background:
| Passenger Service Agent | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between passenger service agents' and customer support representatives' demographics:
| Passenger Service Agent | Customer Support Representative | |
| Average age | 45 | 40 |
| Gender ratio | Male, 40.5% Female, 59.5% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 12% | 7% |