Patient access representative jobs in Wilmington, NC - 165 jobs

Under the general direction of the Front Office Operations Manager, Patient Access Coordinator (PAC), works as part of the Clinical Office Team performing those duties necessary to prepare patients administratively for a clinical visit. The PAC is responsible for the accuracy and completion of patient accounts based on MedNorth departmental protocol, policies and procedures, and compliance with regulatory agencies, to include registration functions and ensuring all insurance requirements are met prior to patient's checkout. The candidates' duties include answering the telephone, making appointments, insurance verification and maintaining medical provider schedules. The ideal candidate should possess ability to provide a positive patient experience and excellent customer service skills, the ability to multi-task, and attention to detail. PAC must be available to work clinic hours of operation. PRIMARY DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include the following: PAC will process patient's registration and assist patients as needed, ensure all fields in registration are completed PAC will ensure patients are being schedule appropriately for providers, following the provider scheduling guide Follow standardized front office workflows Ensure a positive patient experience Training on AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) Maintains positive customer service at all times Complete daily tasks timely At check in Ensure demographics are updated as well as any annual data requirements are met At Check out Ensure all data has been collected. Ensure follow up appointment are made or in process Process patient collections at check in and check out Ability to read and provide patient with any unpaid balances due PAC must meet expectation of insurance verification to prevent billing delays Follow up with patients that have not provided required insurance verification, ID's and photos, etc. prior to check in Provide patient education, handouts on CareMed, Cape Fear Health Net, Managed care As needed collect CareMed applications, after ensuring application is complete and answer any questions for patients Ensure patient appointment confirmations are completed using current appointment confirmation system Report patient concerns to supervisor Ensure ongoing effective communication with Medical Assistants and other clinical staff Communicating departments ‘protocol when managing same day patients Available to work during all clinic hours of operation Ability to work in more than one practice management system Follow departmental policies, practices, procedures, and work rules in accordance with approved department and agency policies and assists in the development and implementation of new policies according to agency and regulatory guidelines. Provide telephone and face to face response to requests for services/information in a timely manner Return all voice messages, patient text messages in a timely manner (daily morning messages before 12noon and afternoon messages before 5:00pm or sooner) Operator coverage as assigned Demonstrates a commitment to cultural competence Promotes a safe, calm and secure environment Other duties, responsibilities and activities may change or be assigned at any time with or without notice SUPERVISORY RESPONSIBILITIES: N/A ADMINISTRATIVE RESPONSIBILITIES: N/A QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge skills, and/or ability required. EDUCATION AND/OR EXPERIENCE: High School graduate or equivalent, with a minimum of 6 months experience in a health care environment. Experience with practice management systems, ability to access online eligibility & verification systems. Experience in customer relations and cross system communication. INTERPERSONAL SKILLS: Excellent interpersonal, organizational and customer service skills. Teamwork and communication skills essential, ability to work independently as well. Treat all patients, co-workers, and managers with courtesy and respect. MENTAL ABILITIES: Cognitive reasoning. Clear thinking in high-pressure situations. Ability to prioritize and withstand pressure of continual work with variable requirements. Ability to concentrate and maintain accuracy despite frequent interruptions. Critical thinking and organization skills, problem solving, and reasoning capabilities. Ability to prioritize and handle multiple tasks, and to work in a fast-paced atmosphere. LANGUAGE SKILLS: Ability to speak English fluently. Spanish speaking or another language is a plus. COMPUTER SKILLS: To perform this job successfully, an individual should have demonstrated competence in Microsoft Office suite and basic data entry skills. LICENSES, CERTIFICATES, REGISTRATIONS: N/A PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 40 pounds. The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors). WORK ENVIRONMENT: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. MedNorth Health Center provides comprehensive health care services, inside a multi-cultural medical/dental clinic, to all individuals; insured, uninsured, and underinsured. The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud. We serve patients who speak multiple languages and who may need the assistance of an interpreter. In this position one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure. MedNorth Health Center is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. EOE/AA/M/F/D/V This job is a Bloodborne Pathogens risk category III position. GENERAL EXPECTATIONS: The incumbent is expected to attend work on a daily basis and to be at work on time. The incumbent is expected to report absences in accordance with personnel policies and procedures. The incumbent's work is expected to be accurate, neat, and thorough, and completed on time. The incumbent is expected to have a positive attitude, be cooperative, and considerate of others. The incumbent is expected to be dependable and is expected to accept responsibility for assignments and duties given. The incumbent has the ability to receive and express detailed information through oral and written communications. The incumbent is expected to dress and act in a professional manner and adhere to all safety standards. The incumbent is expected to participate in staff meetings, be courteous and polite with patients and other staff. The incumbent is expected to maintain confidentiality. The incumbent is expected to wear uniform.

Patient Service Representative (2 full-time positions) Employee friendly, long established orthotic & prosthetics provider with excellent reputation, has an exciting opportunity for a Patient Service Representative in our Wilmington, DE office. In this position, you will work closely with clinicians, physician offices, insurances and co-workers to ensure timely service to our patients. Main responsibilities of this position include: Providing excellent customer service to all patients Data entry and preparation of orders Becoming versed and knowledgeable of various insurance company requirements and procedures Obtaining the proper documentation necessary for insurance companies / plans Verifying patient benefits and pre-certifying our services Assuring timely service to patients Ability to quickly learn and navigate all company computer and phone applications Performing other duties as assigned Skills & Requirements: Works independently Uses good judgement Makes sound decisions Communicates professionally Works in a fast-paced environment Records correctly and briefly Handles sensitive information in confidence Meets deadlines and prioritizes Proficient in Microsoft Outlook, Word, Excel Organized and detail-oriented High school graduate Knowledge of anatomy and medical code is a plus Professional conduct Dress appropriately We offer great pay and benefits. If you are looking for a fun place to work and looking to use your talents to help patients meet their needs we want to hear from you. This is a drug-free workplace and all job offers will be contingent on passing a drug screen and a favorable pre-employment background check.

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

UW Medical Center Northwest- Radiology Support Services has a Full-time Days Patient Services Supervisor role. WORK SCHEDULE * Full-time, 100% FTE (40 hours per week) * Day Shift * Hybrid (1-2 days remote) DEPARTMENT DESCRIPTION Radiology Services at UW Medical Center - is the premier choice for imaging in the Pacific Northwest. Our combination of expertise, service and commitment to providing the latest imaging technology offers comprehensive diagnostic support for you and your family. From basic screening tests to cutting-edge procedures, our state-of-the art equipment, skilled technologists and diverse, world-class academic radiologists deliver timely, accurate results. All of UW Medicine's radiologists are board-certified and specialize in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography and chest radiology. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments. We also offer a full complement of heart-related cardiac diagnostic imaging tests and procedures, including electrocardiogram (for neonatal and pediatric patients) and echocardiography services, CT and MRI imaging services and nuclear imaging services. Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed. POSITION HIGHLIGHTS * Conveniently located near public transportation * Make a difference for the patients and employees we serve * Opportunity to provide career growth PRIMARY JOB RESPONSIBILITIES * Supervise scheduling and front desk staff to ensure smooth clinic and scheduling operations * Oversee patient check-in, registration, and clinic workflows to optimize patient flow and experience * Manage staff performance, training, onboarding, and scheduling assignments * Monitor compliance with UW Medicine policies and service excellence standards * Utilize Epic for scheduling, registration, and resource management; troubleshoot workflow issues * Serve as subject matter expert for modality scheduling and registration processes * Analyze performance metrics using Epic and Tableau; uphold staff KPIs and resource utilization goals * Participate in testing and implementation of technical enhancements in scheduling and telephony systems * Act as liaison with clinical teams to improve appointment workflows and patient care * Ensure fiscal responsibility through staffing plans, budget adherence, and cost-saving initiatives ABOUT UW MEDICAL CENTER-NORTHWEST UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit's light rail station across the street. Excellence. Exploration. Education. ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $56,508.00 annual Pay Range Maximum: $80,820.00 annual Other Compensation: * Benefits: For information about benefits for this position, visit ****************************************************** Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Supervisory About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at ************ or **********. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Patient Care Coordinator I General & Responsibilities This is a customer-facing position that provides the highest-quality client service and patient care at the practice. Primary responsibilities include: Speaking with patients on the phone Scheduling appointments Greeting patients Patient check in and out A variety of front desk administrative duties Experience & Skills Excellent customer service skills and personal presentation are critical to this role. Experience preferred, but we are willing to train someone with good customer service skills and a desire to learn. Positive, professional, and personable. The ideal candidate will have 1+ years of experience and: Excellent time management skills Attention to detail Efficiency at multi-tasking Proficiency with computers and basic systems The ability to interact with patients in a professional and friendly manner Other Duties & Information Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee. Status: Part-time (PT) Exemption: Non-exempt Department: Business Office

Become a part of our caring community and help us put health first As a Patient Care Coordinator, you will: Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on Company's services available in a market. Primarily conduct facility visits at the physicians' request to assist program clinical team in determining eligibility. Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources. Assist program in timely processing of physician orders as directed. Use your skills to make an impact Required Experience/Skills: RN/LPN/LVN license. Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources. Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills. Preferred Experience/Skills: Bachelor's of Science in Nursing preferred. A minimum of three years clinical experience preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Patient Access Support Clerks overall responsibility is too efficiently, timely complete registration of patients, ensuring accurate patient information is collected, and assuring appropriate medical necessity and prior approval are completed. Pre reg accounts accurately and timely and running estimates accordingly. Review and maintenance all Outreach accounts in a timely manner, will account for all outpatient registrations each 24 hours and follow-up on any that may be missing. Will interact with Physician offices and other healthcare providers to obtain and disseminate information. Support co-workers in a team environment to ensure effective patient flow in the Patient Access Department. They are able to perform duties including to accurately register all patients' types. Conduct insurance verification, data entry, filing protected health information, and collect on copay, coinsurance and deductibles while maintaining patient relations and customer satisfaction. Assist with any questions or concerns from internal and external customers. Maintain the privacy of patients at all times. Qualifications Education/Certification: High school graduate or equivalent Experience: Three years' experience in health care setting

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies. KEY COMPETENCIES Welcoming/greeting patients with a welcoming, professional and polished demeanor Checking-in patients to ensure they have all the necessary information in the patient management software Collecting co-payments Checking-out patients Running and processing applicable reports Monitor office emails Utilizing RevenueWell for confirmations, communication with patients, and insurance requests Insurance Verification and pre-authorizations Closing out and ensuring that registers are balanced daily Completing next day router preparation Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.) Scheduling patients, filling same-day or next-day schedule as needed Monitoring and responding to office voicemails Support Office Manager with EOD process Escalating issues to Office Manager Other duties and responsibilities as assigned. Qualifications Essential Requirements Must have previous dental office experience (6 months or more) Must be present by 7:45 AM as business hours of operations is 8-5 PM Flexibility to be accessible before and after hours based on business need Passing of satisfactory credit check HS Diploma or higher Customer Service experience Ability to work in fast paced work environment and under pressure Ability to balance registers Strong communication skills Must exhibit ethical conduct & confidentiality High attention to detail and accuracy Strong computer skills Outstanding organization skills Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities. Language and Reasoning Abilities Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

Assists with the front desk responsibilities of the podiatry practice. Essential Functions (May perform part or all of the following) Greets and registers patients. Verifies insurance and demographic information. Checks patients in and/or out and makes appointments as indicated. Collects co-pays and patient payments. Answers phones. Monitors and resolves registration errors. Completes referrals and authorizations as needed. Responsible for tidiness of front office and waiting area. Demonstrates working knowledge of E.M.R. system. Surgery Scheduling Education, Experience and Certifications High School Diploma or GED required. Computer experience required. Customer Service experience required. Understanding of medical insurance required. Experience with Medical Records Software and practice management software preferred. Front desk medical practice experience required. Must have a working understanding of OSHA & HIPAA compliance. Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Reports to: Office Manager and/or Physicians

Job Description The position is the first point of contact for patients at the clinic and the last point of contact prior to patients leaving the clinic. This position is responsible for ensuring that patients are processed in a friendly, professional manner and that all patient demographic and insurance information is accurate and updated each visit. This position is designated as an on-site, patient-facing role. In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA. Include this language in the essential functions: In-Person Requirement: All essential functions listed below are expected to be performed on-site. ENA has determined that these duties cannot be effectively or securely executed in a remote environment without compromising patient care, data privacy, or operational standards. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications Work requires two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience. High School Diploma or GED equivalent. Preference: Knowledge of HIPAA and other compliance requirements Essential Functions Assist referral coordinator - 5% Scheduling and re-scheduling appointments in EHR - 15% Responsible for checking in/outpatients for appointments, lab work, or studies 60% Verify insurance and obtain pre-authorization numbers when required -5% Updating outlying clinic schedules - 5% Point of contact for the medical records department - 5% Other duties as assigned - 5% Knowledge, Skills, and Abilities Maintains confidentiality of patients and their medical information. Detail oriented and excellent records maintenance skills. Proactive individual with the ability to be a self-starter with strong independent decision-making skills and attention to detail. Ability to make evaluative judgments. Ability to function well while involved in multiple tasks. Ability to concentrate on details and deal with constant interruption. Skill in organizing resources and establishing priorities. Demonstrated human relations and effective communications skills are required. Understand the ethics of confidentiality and the ability to maintain confidentiality of sensitive information. Employees shall always exhibit tact & diplomacy. Demonstrated knowledge of Microsoft (MS) Word, Outlook, Teams, and EHR system. Ability to communicate well with physicians, staff, and the public. Maintain a positive and professional attitude in all aspects of work from patient care to interaction with co-workers and physicians. Valid drivers' license and reliable transportation to provide support to offsite locations as necessary. Ability to emulate ENA's core values: Compassion, Excellence, Inclusion Collaboration, and Innovation. Supervisory Responsibilities None Physical Demands The employee must frequently lift and/or move up to 10 pounds. The employee is expected to use the appropriate tools provided such as hand carts to carry heavier loads. This position requires eyesight (corrected or uncorrected) that allows the employee to accurately read job related materials, accurately read and record patient related information, and any other functions that require the employee to accurately see data. Keying of data requires repetitive motion. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is occasionally required to sit and stoop, kneel, or crouch and requires full range of body motion, manual and dexterity and eye-hand coordination. Work Environment Work Schedule is Monday- Friday, 8 am to 5 pm with a one-hour lunch. Slight modifications may be made to this schedule with approval from the Site Coordinator. Work is normally performed in a typical interior/office work environment. The noise level is usually moderate. Low risk of exposure to blood borne pathogens and OPIM Must be able to work overtime hours as needed to accomplish the mission of the organization.

Job Description Patient Care Coordinator Dental Office | Front Office + Patient Relations Pay & Schedule Pay: $18-$21/hour Schedule: Monday through Thursday from 8am to 5pm | Alternating Fridays from 8am to 2pm About the Role We're seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You'll be the first point of contact for our patients and a key player in delivering an exceptional care experience-from scheduling to financial coordination to follow-up. What You'll Do Greet patients and ensure a welcoming front-office experience Answer phones, confirm appointments, and manage daily schedules to meet productivity goals Present treatment plans, review fees, discuss payment options, and collect co-pays Verify insurance benefits, handle claims, and manage accounts receivable follow-up Maintain accurate patient records and support all aspects of front-office operations Coordinate referrals and follow through on patient care with specialists Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations Participate in daily huddles and communicate clearly with the clinical team Ensure HIPAA and OSHA compliance at all times Promote the practice by asking for reviews and referrals Support cleanliness and organization in both front office and shared areas What We're Looking For Outstanding communication and customer service skills Knowledge of dental terminology and insurance processes (ADA codes a plus) Strong multitasking and organizational abilities Comfortable using scripts and addressing patient objections Team player with a positive attitude and flexible mindset Dental office experience strongly preferred Benefits Competitive Salary 401(k) Matching Health, Dental, and Vision Insurance Life Insurance Paid Time Off (PTO) Paid Holidays Employee Perks & Discounts If you're ready to make a meaningful impact in patients' lives while supporting a high-performing dental team - we'd love to hear from you! Apply today and join a practice that values your skills, passion, and dedication!

Full-time Description Synergy Physical Therapy & Sports Medicine in Jacksonville, NC is seeking to hire a Patient Care Coordinator/Medical Receptionist. This position may be for you if you are a positive, dynamic, self-motivated, well-organized, task- oriented, reliable, solution-oriented professional who is a quick learner and loves being part of a team to deliver an outstanding patient experience. Willingness and proven ability to perform accurate, high quality work in a fast-paced environment while maintaining a professional, compassionate demeanor is mandatory. Do NOT apply unless you have verifiable medical receptionist/front office experience or degree and internship specific to the role of a Medical Front Office Receptionist. Bachelor's degree and prior experience in a fast-paced office setting preferred. This position is NOT for you if you do not like answering the phone, are not committed to being productive during the work day, are unable to work as part of a team, require micro-management, spend more time focusing on problems than solutions, engage in office drama and gossip, have no interest in helping patients have an outstanding experience, don't like helping people who are in pain, are resistant to change and are unable to take charge of your environment and role. If you have had poor attendance at your prior jobs do NOT apply - reliability is a must. This is a front office position requiring direct patient interaction throughout your work day. This is NOT a back-office role, management role, Insurance billing position or a medical assistant/clinical position. Front-desk daily duties: perform weekday opening through closing tasks of phone management, greeting/arriving patients in EMR system, collecting patient copays/coinsurances and deductibles upon patient check in, scheduling out full treatment plan for appointments after initial evaluation, completing accurate data entry with intake/registration/processing of new patients, rescheduling appointments as needed, performing patient visit phone call reminders, and managing accurate patient accounts. Assist with in-house promotion and internal marketing processes. Insurance coordination/verification: Perform efficient verification of patient insurance benefits prior to first visit via phone systems and online verification portals, accurate data entry of insurance information into patient chart in EMR system, confident and accurate explanation of patient insurance coverage face to face with patient at initial appointment, and handle objections to care related to insurance coverage or out of pockets costs. Set up payment plans thru Care Credit and cash self-pay programs. Patient Care Duties: You will help prepare patients for their appointments, take vitals, aide in room preparation, and scheduling. This is a full-time position in a well-established, locally owned physical therapy clinic in Jacksonville, NC. We are open Monday thru Friday and you must be available to work any and all hours from 7:45 am to 6:15 pm Monday thru Friday. Current hours of operation for patient care are Mon/Wed 9-6pm,Tue/Thur 8-5:40 pm, Friday 8-4pm. The salary and benefit package is competitive, with bonuses for exceptional performance. If you are a Rock Star candidate, complete the following: Submit your cover letter and resume. No phone calls please. Must be able to pass employment screening including background check and drug screening. Seeking local candidates only. We do not provide relocation assistance for this position. PLEASE NOTE: We dedicate ~ 3 months of intensive on the job training to every new hire to ensure they develop the appropriate skills and expertise to excel as a team member. If hired for the position and you leave prior to the end of your 90-day introductory period (either due to termination by us or resignation) you will be responsible for repayment of all initial employee processing fees (drug testing and back ground check), uniform costs and educational/training materials costs. If you are NOT committed or available to maintain employment with us for ~ 1 year after hire, then you are not the right candidate for us. Job Type: Full-time Salary: $11.00 - $15.00 per hour Benefits: 401(k) Health insurance Life insurance Paid time off Vision insurance Healthcare setting: Outpatient Private practice Medical specialties: Physical Therapy Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Jacksonville, NC 28540: Reliably commute or planning to relocate before starting work (Required) Experience: Medical receptionist: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Requirements Experience: Medical receptionist: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Salary Description $ 11 - $14 / hour

Atlantic Medical Management (AMM) is hiring a CMA or RMA to work as our Patient Care Coordinator for the Care Management (CM) Department. AMM is a corporate medical management firm that is dedicated to improving patient care. The Patient Care Coordinator is responsible for coordinating a range of activities/tasks with patients. They will work within the scope of practice, and in concert with the Primary Care Provider, patients, caregivers, family members, and other members of the Care Management team. Local travel may be required. Expand your experience and be apart of our new Care Management Team! Essential Functions: Serve as a liaison among the patient/family, community services, primary car providers, specialists, and other care team members to coordinate services Identify and address barriers that impede health outcomes Implement Care Management interventions per the patient's care plan Provide education to patient/family within scope of practice under the direction of the Care Managers- Registered Nurse or Licensed Clinical Social Worker Processes referrals from members of the Care Management Team appropriately, accurately, and timely according to our established workflows Documents all interactions with patients/others appropriately Schedules/verifies appropriate medical appointments for the patients as needed Maintains appropriate patient documentation in the Care Management documentation platform, in accordance with organizational policies and procedures Adhere to AMM, organizational, privacy and security policies alongside HIPAA regulations to ensure that patient and network data are properly safeguarded Attend departmental and corporate meetings, local and regional trainings, or other events as required Willingly performs other duties assigned Qualifications: Certified Medical Assistant or Registered Medical Assistant Minimum of 2 years of experience in a medical or behavioral health environment Additional Skills Required: Excellent verbal communication skills. Must be able to work with changing priorities Requires excellent organizational, problem solving and critical thinking skills Must be able to interact with individuals of all cultures and levels of authority Requires the ability to maintain confidentiality Must be able to work independently as well as collaboratively within the interdisciplinary team Benefits: 401(k) Health, Dental, and Vision insurance AFLAC Paid time off

The Centralized Scheduler is responsible for answering phones, scheduling appointments, registration of patients, reminding patients of balances due of patient, placing reminder calls for dental patients, for confirming appointments and other receptionist duties as requested including maintaining supplies. WHY LRMC: Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support service for every family. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Greet caller and announce name of healthcare facility in a clear speaking voice. * Demonstrates the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and the public. * Daily appointment scheduling, answers incoming calls, makes patient appointment and reminder calls. * Maintains a neat/well organized work area. * Responsible for maintaining an adequate amount of supplies. * Registers and/or updates patient demographic information into the patients accounting system on a daily basis. * Attends all in-service trainings as required. * Maintains patient confidentiality at all times. * Maintains Center confidentiality and Code of Compliance per policy. * Strives to retrieve messages hourly and return calls to patient in a timely manner. * Accurately and completely take messages and ensure the appropriate person immediately addresses emergency calls. * Informs patients of our Sliding Fee Program and the proper documentation they will need to bring with them at the time of their visit. * Confirm all patient appointments prior to arrival. * Follows established policy and procedures. * Performs other duties, as assigned. QUALIFICATIONS: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * The requirements listed below are representative of the knowledge, skill, and/or ability required. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team oriented environment. * Bilingual English/Spanish preferred but not required. EDUCATION and/or EXPERIENCE: * High School diploma or GED * Bilingual English/Spanish preferred; however not required. LRMC offers benefits such as: * Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date. * Employer matched 403B Retirement Plan. * Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave. * Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.

SUMMARY: Under the general direction of the Dental Department Manager, the Dental Patient Registrar performs those duties necessary to prepare patients administratively for a dental visit. The Dental Patient Registrar is responsible for the accuracy and completion of patient accounts based on MNHC departmental protocol, policies and procedures, and compliance with regulatory agencies, to include registration functions and ensuring all insurance requirements are met prior to patients checkout. Relief duties include cross training to assist the front desk appointment clerk and cashier. PRIMARY DUTIES and RESPONSIBILITIES include the following: (other duties may be assigned) Greet patients, check in scheduled patients: Ensure all Health history is updated, insurance or discount information is accurate. Scan any necessary paperwork into MediaDent (documents). Check in patients into the practice management system, print encounter form for specific provider. Check the patient into MediaDent systems, selecting the correct providers name. Obtain an image of the patient if needed. Address emergency patients. Follow outline protocol as related to same day walk-ins. (Triage done by a clinical staff) Set up new accounts by entering patient data, including demographic and financial, into the Centers databases. Analyze insurance coverage and benefits for service to ensure timely reimbursement by verification of benefits and obtain authorizations when required. If the patient is being seen as a result of an emergency assure that the patient completes a demographic, HX, HIPPA and No Show Policy. Scan all appropriate documents into MediaDent for next day patients. Print schedules in preparation for the next days appointments. Contact patients to confirm appointments. Notify the collection department in advance if there is an issue regarding payments. Expect continuous flow during patients checking in and checking out. Notify appropriate staff if an issue arises that is clinical. Promote and maintain excellence in customer service skills. All calls must be address or return in a timely manner. Accountable for updating short notice scheduling and orthodontic referral log. Mailing dental patients 0 warning and dismissal letters. Attend in service training sessions as assigned. Performs other related duties incidental to work described herein. RELIEF DUTIES and RESPONSIBILITIES include the following: Enter billing charges, calculates and collects payments at time services are rendered and issue receipt for payment received. Maintain and assume responsibility for the opening cash drawer fund of $100.00 (when performing as cashier). Prepare a daily cash log and reconcile the cash report and cash collected on a daily basis. Provide rotation relief as a part of the Saturday rotation of the front desk schedulers. Corporate Compliance: It is an essential job element that everyone be compliant with the full law and fully cooperate with the compliance program without fear of retaliations from the organization. SUPERVISORY RESPONSIBILITIES: None ADMINISTRATIVE RESPONSIBILITIES: None QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge skills, and/or ability required: EDUCATION AND/OR EXPERIENCE: High School diploma or equivalent; experience may be substituted for education; must have at least one year of health care related experience in a business or insurance office ESSENTIAL TECHNICAL/MOTOR SKILLS: Medical terminology, accurate keyboarding skills, ability to process work error free -- Ability to use standard office equipment, including computers, photocopiers, and facsimile machines -- Ability to learn, understand, and use Internet insurance eligibility systems INTERPERSONAL SKILLS: Excellent interpersonal and customer service skills -- Excellent telephone etiquette -- Teamwork and communication skills essential -- Treat all patients, co-workers, and managers with courtesy and respect MENTAL ABILITIES: Cognitive reasoning -- Clear thinking in high-pressure situations -- Ability to prioritize and withstand pressure of continual work with variable requirements -- Ability to concentrate and maintain accuracy despite frequent interruptions -- Critical thinking and organization skills, problem solving, and reasoning capabilities LANGUAGE SKILLS: Ability to speak English fluently -- Spanish speaking or another language is a plus LICENSES, CERTIFICATES, REGISTRATIONS: None PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 20 pounds. The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors). WORK ENVIRONMENT: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Inside a multi-cultural medical/dental clinic, which delivers comprehensive health care services, including HIV/AIDS treatment to the disadvantaged poor and underserved -- The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud -- Children crying and screaming -- Loud talking patients -- Patients speaking multiple languages at the same time -- Loud speaker and/or paging -- May be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure This job is a bloodborne pathogens risk category III position. GENERAL EXPECTATIONS: The employee is expected to attend work on a daily basis and to be at work on time. The employee is expected to be a team player. The employee is expected to report absences in accordance with personnel policies and procedures. The employee's work is expected to be accurate, neat, and thorough, and completed on time. The employee is expected to have a positive attitude, be cooperative, and considerate of others. The employee is expected to be dependable and is expected to accept responsibility for assignments and duties given. The incumbent is expected to dress and act in a professional manner and to adhere to all safety standards. The employee is expected to participate in staff meetings, be courteous and polite with patients and other staff. The employee is expected to maintain confidentiality. NOTE: This job description may be changed only with the approval of the Chief Executive Officer, however it should be reviewed at least annually between the employee and the supervisor of the position.

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies. KEY COMPETENCIES Welcoming/greeting patients with a welcoming, professional and polished demeanor Checking-in patients to ensure they have all the necessary information in the patient management software Collecting co-payments Checking-out patients Running and processing applicable reports Monitor office emails Utilizing RevenueWell for confirmations, communication with patients, and insurance requests Insurance Verification and pre-authorizations Closing out and ensuring that registers are balanced daily Completing next day router preparation Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.) Scheduling patients, filling same-day or next-day schedule as needed Monitoring and responding to office voicemails Support Office Manager with EOD process Escalating issues to Office Manager Other duties and responsibilities as assigned. Qualifications Essential Requirements Must have previous dental office experience (6 months or more) Must be present by 7:45 AM as business hours of operations is 8-5 PM Flexibility to be accessible before and after hours based on business need Passing of satisfactory credit check HS Diploma or higher Customer Service experience Ability to work in fast paced work environment and under pressure Ability to balance registers Strong communication skills Must exhibit ethical conduct & confidentiality High attention to detail and accuracy Strong computer skills Outstanding organization skills Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities. Language and Reasoning Abilities Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

Job DescriptionDescription: Synergy Physical Therapy & Sports Medicine in Jacksonville, NC is seeking to hire a Patient Care Coordinator/Medical Receptionist. This position may be for you if you are a positive, dynamic, self-motivated, well-organized, task- oriented, reliable, solution-oriented professional who is a quick learner and loves being part of a team to deliver an outstanding patient experience. Willingness and proven ability to perform accurate, high quality work in a fast-paced environment while maintaining a professional, compassionate demeanor is mandatory. Do NOT apply unless you have verifiable medical receptionist/front office experience or degree and internship specific to the role of a Medical Front Office Receptionist. Bachelor's degree and prior experience in a fast-paced office setting preferred. This position is NOT for you if you do not like answering the phone, are not committed to being productive during the work day, are unable to work as part of a team, require micro-management, spend more time focusing on problems than solutions, engage in office drama and gossip, have no interest in helping patients have an outstanding experience, don't like helping people who are in pain, are resistant to change and are unable to take charge of your environment and role. If you have had poor attendance at your prior jobs do NOT apply - reliability is a must. This is a front office position requiring direct patient interaction throughout your work day. This is NOT a back-office role, management role, Insurance billing position or a medical assistant/clinical position. Front-desk daily duties: perform weekday opening through closing tasks of phone management, greeting/arriving patients in EMR system, collecting patient copays/coinsurances and deductibles upon patient check in, scheduling out full treatment plan for appointments after initial evaluation, completing accurate data entry with intake/registration/processing of new patients, rescheduling appointments as needed, performing patient visit phone call reminders, and managing accurate patient accounts. Assist with in-house promotion and internal marketing processes. Insurance coordination/verification: Perform efficient verification of patient insurance benefits prior to first visit via phone systems and online verification portals, accurate data entry of insurance information into patient chart in EMR system, confident and accurate explanation of patient insurance coverage face to face with patient at initial appointment, and handle objections to care related to insurance coverage or out of pockets costs. Set up payment plans thru Care Credit and cash self-pay programs. Patient Care Duties: You will help prepare patients for their appointments, take vitals, aide in room preparation, and scheduling. This is a full-time position in a well-established, locally owned physical therapy clinic in Jacksonville, NC. We are open Monday thru Friday and you must be available to work any and all hours from 7:45 am to 6:15 pm Monday thru Friday. Current hours of operation for patient care are Mon/Wed 9-6pm,Tue/Thur 8-5:40 pm, Friday 8-4pm. The salary and benefit package is competitive, with bonuses for exceptional performance. If you are a Rock Star candidate, complete the following: Submit your cover letter and resume. No phone calls please. Must be able to pass employment screening including background check and drug screening. Seeking local candidates only. We do not provide relocation assistance for this position. PLEASE NOTE: We dedicate ~ 3 months of intensive on the job training to every new hire to ensure they develop the appropriate skills and expertise to excel as a team member. If hired for the position and you leave prior to the end of your 90-day introductory period (either due to termination by us or resignation) you will be responsible for repayment of all initial employee processing fees (drug testing and back ground check), uniform costs and educational/training materials costs. If you are NOT committed or available to maintain employment with us for ~ 1 year after hire, then you are not the right candidate for us. Job Type: Full-time Salary: $11.00 - $15.00 per hour Benefits: 401(k) Health insurance Life insurance Paid time off Vision insurance Healthcare setting: Outpatient Private practice Medical specialties: Physical Therapy Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Jacksonville, NC 28540: Reliably commute or planning to relocate before starting work (Required) Experience: Medical receptionist: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Requirements: Experience: Medical receptionist: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)

Become a part of our caring community and help us put health first As a Patient Care Coordinator, you will: Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on Company's services available in a market. Primarily conduct facility visits at the physicians' request to assist program clinical team in determining eligibility. Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources. Assist program in timely processing of physician orders as directed. Use your skills to make an impact Required Experience/Skills: RN/LPN/LVN license. Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources. Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills. Preferred Experience/Skills: Bachelor's of Science in Nursing preferred. A minimum of three years clinical experience preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

RCM INSURANCE VERIFICATION SPECIALIST performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Works with others in a team environment. Essential Functions: Maintains patient demographic information and verifies, enters or updates insurance information for new patients and existing patients to include copays and deductibles Verify insurance eligibility for upcoming appointments by utilizing EMR, online websites or by contacting the carriers directly. Explain financial responsibilities to patients. Coordinate with staff and management regarding scheduling errors. Update the error spreadsheet daily. Enter insurance effective dates and/or authorization details. Participates in development of organization procedures and update of forms and manuals. Answers questions from patients, clerical staff and insurance companies. Works in conjunction with the reception to ensure clean billing. Performs miscellaneous job-related duties as assigned. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Assists in development and communication of SOP for key areas to improve accuracy and understanding of processes. Process: Check assigned locations daily and confirm eligibility, copay, and outstanding balance for every scheduled patient. Enter and update carrier details in the insurance section of the patient account to include plan name, effective dates, co-pays and deductibles. Flag and address potential errors. All errors should be logged onto the Eligibility Error Spreadsheet Add copay and outstanding collection notes in the appointment details for the PSR to see and address during the check in process. If further action is needed, due to portal downtime or insurance errors, enter notes into the appointment details for the PSR to see. Maintain regular verification management at least two days ahead of schedule Attempt to collect outstanding balances and/or work with RCM management to assist with questions Qualifications: Minimum of 1 year working in a medical office. Medical Billing experience preferred. Must be comfortable asking for payment. Must have outstanding phone etiquette and attention to detail. Benefits: Medical, Dental, Vision Coverage Life Insurance Paid Time Off Long Term Disability 401K Plan Job Type: Full-time