Patient representative vs patient service representative

The differences between patient representatives and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient representative and a patient service representative. Additionally, a patient service representative has an average salary of $32,476, which is higher than the $32,469 average annual salary of a patient representative.

The top three skills for a patient representative include patients, check-in and medical terminology. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Patient representative vs patient service representative overview

	Patient Representative	Patient Service Representative
Yearly salary	$32,469	$32,476
Hourly rate	$15.61	$15.61
Growth rate	-4%	-4%
Number of jobs	137,803	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	4	4

What does a patient representative do?

A patient representative is responsible for assisting the patients with their health care needs by identifying their medical concerns, assessing their medical history, and referring them to the appropriate physicians or other medical professionals for immediate treatments and further examinations. Patient representatives verify the patients' insurance information, guiding them on filling out medical forms, processing payments for medical services, and updating them for the release of medical results. A patient representative must have excellent communication and organizational skills, especially when responding to patient's inquiries and concerns timely and accurately, and performing additional administrative and clerical tasks as needed.

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Patient representative vs patient service representative salary

Patient representatives and patient service representatives have different pay scales, as shown below.

	Patient Representative	Patient Service Representative
Average salary	$32,469	$32,476
Salary range	Between $26,000 And $39,000	Between $27,000 And $38,000
Highest paying City	Boston, MA	Seattle, WA
Highest paying state	Massachusetts	Vermont
Best paying company	University of California, Berkeley	University of California, Berkeley
Best paying industry	Non Profits	Health Care

Differences between patient representative and patient service representative education

There are a few differences between a patient representative and a patient service representative in terms of educational background:

	Patient Representative	Patient Service Representative
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient representative vs patient service representative demographics

Here are the differences between patient representatives' and patient service representatives' demographics:

	Patient Representative	Patient Service Representative
Average age	40	40
Gender ratio	Male, 14.1% Female, 85.9%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 22.2% Asian, 5.8% White, 53.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient representative and patient service representative duties and responsibilities

Patient representative example responsibilities.

Code preoperative patients' surgical procedures according to surgeon's operative order by using CPT code book.
Develop physical and psychological rehabilitation programs for head trauma patients.
Assist uninsured and under-insure hospital patients in applying for government benefits including Medicaid and charity care programs.
Give patients preparations, take insurance information, and enter all necessary and relevant information into computer system.
Schedule appointments -Answered phones -provide care and compassion for patients -handle payments and maintain a proper transaction report daily
Greet patients upon arrival and pre-register visit ensuring patient does not have duplicate medical records.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Patient representative vs patient service representative skills

Common patient representative skills

Patients, 28%
Check-In, 8%
Medical Terminology, 5%
Patient Care, 5%
Insurance Verification, 4%
Patient Demographics, 3%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Office and Administrative Industry
Patient Representative
Patient Representative vs Patient Service Representative

Updated January 8, 2025

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