Phone agent vs agent

The differences between phone agents and agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $27,170 average annual salary of a phone agent.

The top three skills for a phone agent include customer service, troubleshoot and customer satisfaction. The most important skills for an agent are insurance products, customer service, and life insurance.

Phone agent vs agent overview

	Phone Agent	Agent
Yearly salary	$27,170	$37,864
Hourly rate	$13.06	$18.20
Growth rate	-4%	6%
Number of jobs	103,271	184,325
Job satisfaction	-	2
Most common degree	High School Diploma, 37%	Bachelor's Degree, 44%
Average age	40	46
Years of experience	12	-

Phone agent vs agent salary

Phone agents and agents have different pay scales, as shown below.

	Phone Agent	Agent
Average salary	$27,170	$37,864
Salary range	Between $21,000 And $33,000	Between $19,000 And $72,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Latham & Watkins
Best paying industry	-	-

Differences between phone agent and agent education

There are a few differences between a phone agent and an agent in terms of educational background:

	Phone Agent	Agent
Most common degree	High School Diploma, 37%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Phone agent vs agent demographics

Here are the differences between phone agents' and agents' demographics:

	Phone Agent	Agent
Average age	40	46
Gender ratio	Male, 35.9% Female, 64.1%	Male, 50.5% Female, 49.5%
Race ratio	Black or African American, 10.0% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.2% White, 57.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1%
LGBT Percentage	7%	7%

Differences between phone agent and agent duties and responsibilities

Phone agent example responsibilities.

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Agent example responsibilities.

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Verify documentation and coding using CPT and ICD-9 correct coding standards.
Assist TANF customers with obtaining employment.
Direct compliance with all CPT and Medicare guidelines.
Train BDC representatives on phone skills and CRM use.
Bill appropriate ICD-9 codes to the correct insurance companies.

Phone agent vs agent skills

Common phone agent skills

Customer Service, 21%
Troubleshoot, 15%
Customer Satisfaction, 13%
Inbound Phone Calls, 8%
Customer Care, 8%
Outbound Calls, 7%

Common agent skills

Insurance Products, 11%
Customer Service, 10%
Life Insurance, 8%
HR, 6%
Inbound Calls, 6%
Financial Services, 6%