Phone agent vs customer service consultant

The differences between phone agents and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone agent and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $27,170 average annual salary of a phone agent.

The top three skills for a phone agent include customer service, troubleshoot and customer satisfaction. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Phone agent vs customer service consultant overview

	Phone Agent	Customer Service Consultant
Yearly salary	$27,170	$37,471
Hourly rate	$13.06	$18.01
Growth rate	-4%	-4%
Number of jobs	103,271	225,026
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

Phone agent vs customer service consultant salary

Phone agents and customer service consultants have different pay scales, as shown below.

	Phone Agent	Customer Service Consultant
Average salary	$27,170	$37,471
Salary range	Between $21,000 And $33,000	Between $20,000 And $68,000
Highest paying City	-	Hartford, CT
Highest paying state	-	Connecticut
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between phone agent and customer service consultant education

There are a few differences between a phone agent and a customer service consultant in terms of educational background:

	Phone Agent	Customer Service Consultant
Most common degree	High School Diploma, 37%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Phone agent vs customer service consultant demographics

Here are the differences between phone agents' and customer service consultants' demographics:

	Phone Agent	Customer Service Consultant
Average age	40	40
Gender ratio	Male, 35.9% Female, 64.1%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 10.0% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.2% White, 57.7% American Indian and Alaska Native, 0.6%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between phone agent and customer service consultant duties and responsibilities

Phone agent example responsibilities.

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Phone agent vs customer service consultant skills

Common phone agent skills

Customer Service, 21%
Troubleshoot, 15%
Customer Satisfaction, 13%
Inbound Phone Calls, 8%
Customer Care, 8%
Outbound Calls, 7%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Office and Administrative Industry
Phone Agent
Phone Agent vs Customer Service Consultant

Updated January 8, 2025

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