Phone representative vs bank representative

The differences between phone representatives and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a phone representative has an average salary of $42,827, which is higher than the $34,417 average annual salary of a bank representative.

The top three skills for a phone representative include customer service, outbound calls and telephone calls. The most important skills for a bank representative are bank products, customer service, and bank policies.

Phone representative vs bank representative overview

	Phone Representative	Bank Representative
Yearly salary	$42,827	$34,417
Hourly rate	$20.59	$16.55
Growth rate	-4%	-12%
Number of jobs	222,650	105,192
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 53%
Average age	40	39
Years of experience	12	-

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Phone representative vs bank representative salary

Phone representatives and bank representatives have different pay scales, as shown below.

	Phone Representative	Bank Representative
Average salary	$42,827	$34,417
Salary range	Between $26,000 And $68,000	Between $28,000 And $41,000
Highest paying City	Norco, CA	Albany, NY
Highest paying state	California	New York
Best paying company	Press Ganey	Advancial Federal Credit Union
Best paying industry	Health Care	Finance

Differences between phone representative and bank representative education

There are a few differences between a phone representative and a bank representative in terms of educational background:

	Phone Representative	Bank Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Phone representative vs bank representative demographics

Here are the differences between phone representatives' and bank representatives' demographics:

	Phone Representative	Bank Representative
Average age	40	39
Gender ratio	Male, 34.6% Female, 65.4%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between phone representative and bank representative duties and responsibilities

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Phone representative vs bank representative skills

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Office and Administrative Industry
Phone Representative
Phone Representative vs Bank Representative

Updated January 8, 2025

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