Phone representative vs client representative

The differences between phone representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone representative and a client representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $41,785 average annual salary of a client representative.

The top three skills for a phone representative include customer service, outbound calls and telephone calls. The most important skills for a client representative are customer service, phone calls, and client accounts.

Phone representative vs client representative overview

	Phone Representative	Client Representative
Yearly salary	$42,827	$41,785
Hourly rate	$20.59	$20.09
Growth rate	-4%	-4%
Number of jobs	222,650	238,735
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

What does a client representative do?

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Phone representative vs client representative salary

Phone representatives and client representatives have different pay scales, as shown below.

	Phone Representative	Client Representative
Average salary	$42,827	$41,785
Salary range	Between $26,000 And $68,000	Between $28,000 And $60,000
Highest paying City	Norco, CA	New York, NY
Highest paying state	California	New York
Best paying company	Press Ganey	IBM
Best paying industry	Health Care	Technology

Differences between phone representative and client representative education

There are a few differences between a phone representative and a client representative in terms of educational background:

	Phone Representative	Client Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Phone representative vs client representative demographics

Here are the differences between phone representatives' and client representatives' demographics:

	Phone Representative	Client Representative
Average age	40	40
Gender ratio	Male, 34.6% Female, 65.4%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between phone representative and client representative duties and responsibilities

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Phone representative vs client representative skills

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Office and Administrative Industry
Phone Representative
Phone Representative vs Client Representative

Updated January 8, 2025

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