Phone representative vs customer relations representative

The differences between phone representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone representative and a customer relations representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $38,632 average annual salary of a customer relations representative.

The top three skills for a phone representative include customer service, outbound calls and telephone calls. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Phone representative vs customer relations representative overview

	Phone Representative	Customer Relations Representative
Yearly salary	$42,827	$38,632
Hourly rate	$20.59	$18.57
Growth rate	-4%	-4%
Number of jobs	222,650	235,295
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

Phone representative vs customer relations representative salary

Phone representatives and customer relations representatives have different pay scales, as shown below.

	Phone Representative	Customer Relations Representative
Average salary	$42,827	$38,632
Salary range	Between $26,000 And $68,000	Between $29,000 And $50,000
Highest paying City	Norco, CA	New York, NY
Highest paying state	California	New Jersey
Best paying company	Press Ganey	Cook Children's Medical Center
Best paying industry	Health Care	Finance

Differences between phone representative and customer relations representative education

There are a few differences between a phone representative and a customer relations representative in terms of educational background:

	Phone Representative	Customer Relations Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Phone representative vs customer relations representative demographics

Here are the differences between phone representatives' and customer relations representatives' demographics:

	Phone Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 34.6% Female, 65.4%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between phone representative and customer relations representative duties and responsibilities

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Phone representative vs customer relations representative skills

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

Phone Representative vs. similar jobs

Phone Representative related careers

Phone Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Phone Representative
Phone Representative vs Customer Relations Representative

Updated January 8, 2025

Browse office and administrative jobs