Phone representative vs customer sales representative

The differences between phone representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone representative and a customer sales representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $38,744 average annual salary of a customer sales representative.

The top three skills for a phone representative include customer service, outbound calls and telephone calls. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Phone representative vs customer sales representative overview

	Phone Representative	Customer Sales Representative
Yearly salary	$42,827	$38,744
Hourly rate	$20.59	$18.63
Growth rate	-4%	-4%
Number of jobs	222,650	303,801
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Phone representative vs customer sales representative salary

Phone representatives and customer sales representatives have different pay scales, as shown below.

	Phone Representative	Customer Sales Representative
Average salary	$42,827	$38,744
Salary range	Between $26,000 And $68,000	Between $27,000 And $54,000
Highest paying City	Norco, CA	Santa Rosa, CA
Highest paying state	California	Hawaii
Best paying company	Press Ganey	Merck
Best paying industry	Health Care	Finance

Differences between phone representative and customer sales representative education

There are a few differences between a phone representative and a customer sales representative in terms of educational background:

	Phone Representative	Customer Sales Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Phone representative vs customer sales representative demographics

Here are the differences between phone representatives' and customer sales representatives' demographics:

	Phone Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 34.6% Female, 65.4%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between phone representative and customer sales representative duties and responsibilities

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Phone representative vs customer sales representative skills

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Phone Representative
Phone Representative vs Customer Sales Representative

Updated January 8, 2025

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