Program coordinator jobs in Muhlenberg, PA

Begin a fulfilling career with Via of the Lehigh Valley, a 2023, 2024, and 2025 Top Workplace winner, today! We are hiring a Program Coordinator to provide leadership, direction, and supervision in managing the activities of the Adult Training Department's services. The Program Coordinator is responsible for the fiscal stability and growth of the department as well as overseeing instructors and ensuring that quality services are being provided for participants. You will ENJOY the following when working at VIA: Medical, vision and dental benefits at a minimal cost to the employee. 15 days (3 weeks) of paid vacation during your first year, increasing to 18 days after completing 1 year of employment. 9 paid Holidays. Including YOUR Birthday Holiday and a Floating Cultural Holiday! Employees also receive a Floating Cultural Holiday! Via is committed to maintaining an inclusive workforce and believes that an atmosphere of mutual respect for each other's differences adds quality to our services. Eligible employees may choose a paid day off, that is significant to them. 403(b) Retirement Savings Plan with discretionary annual contribution. Flexible Spending Account (FSA). Education assistance up to $5,000 per year for full-time employees. Education incentive: earn MORE when you obtain a degree or certification. Paid Training and mileage reimbursement. Professional Development Opportunities. Employee Assistance Program, which full-time employees are able to access on their first date of hire. The Employee Assistance Program provides additional support such as counseling, employee/family financial services, employee/family legal services, employee/family work-life services, etc. Casual work attire. Employee referral-bonus program. Special employee events such as raffles, work anniversary celebrations, recognition awards and monthly celebration events. As a Program Coordinator you will: Oversee the daily activities, and act as a Program Specialist, for Adult and Vocational Training and Services by providing case management which includes facilitating team meetings, completing required reports, and completing weekly billing. Ensure the implementation and execution of daily program activities. Coordinate and complete assessments for participants involved in Via Services as required by PA 2380 and 2390 regulations, ensuring that all plans are based upon the participant's choice and the implementation of assessment information. Participate in the Individual Service Plan process, development, team reviews and implementation, reporting any discrepancies to the Support Coordinator and team. Ensure that Individual Service Plans are being implemented as written, by supervising, monitoring, and evaluating the services being provided. Ensure funding authorizations are accurate, and units are being delivered as written and that scheduled audits requested by the Chief Service Officer (CSO) and billing team are being completed as requested. Provide coverage to participants in the Adult Training Facility, or other Departments as needed. Facilitate communication of any changes related to the participants' needs to the support coordinator and team members. Monitor accuracy of agency database contacts and documentation for records. Provide and supervise activities for the participants in accordance with the Individual Plan. Support the integration of participants in the community. Act as a liaison with internal and external customers such as individuals, families, team members, county officials and other service providers/customers. Cultivate and maintain positive relationships with participants, families, funders, contractors, and other service providers. Position Requirements: Bachelor's degree from an accredited college or university in Special Education, Psychology, Public Health, Rehabilitation, Social Work, Speech Pathology, Audiology, Occupational Therapy, Therapeutic Recreation or other human services field is required; and two (2) years experience working directly with disabled persons. Associate's degree from an accredited college or university in Special Education, Psychology, Public Health, Rehabilitation, Social Work, Speech Pathology, Audiology, Occupational Therapy, Therapeutic Recreation or other human services field; and four (4) years experience working directly with disabled persons. Minimum of one (1) year experience in supervision/management in the human field preferably working with developmental disabilities is preferred. Must have exceptional written and verbal communication skills. Must be able to work independently and as a part of a team. Must be able to accomplish multiple projects in a fast-paced environment. Knowledge and experience using computers and related software including Microsoft Office and Excel. Must have valid driver's license, personal vehicle, and appropriate vehicle insurance. We invest in our team through training, career development and educational assistance. Our team enjoys a supportive work environment that encourages the success of the individuals we serve and our employees. This success comes from living our values: People, Growth, Teamwork, Community, Diversity, Shared Ideas and Advocacy. Join our team and grow a fulfilling career with us! CHANGE LIVES. WORK FOR VIA. Via of the Lehigh Valley is an Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

At Lehigh County Authority (LCA), we're committed to delivering safe, reliable drinking water and wastewater services and protecting public health. Our Lead Service Line Replacement Program is a critical initiative ensuring regulatory compliance and safeguarding our community. As this program expands, we're seeking a Lead Program Administrator to join our team and help drive operational excellence. If you are detail-driven, tech-savvy, love variety, problem-solving, and making a real impact - apply today! What You'll Do Every day will bring something new. You'll be a key piece of a team that keeps this high-priority program moving-connecting internal teams, organizing schedules, and ensuring customers feel informed and supported. Day to day you'll: * Serve as the primary point of contact for escalated customer inquiries related to the lead program. * Coordinate scheduling with field staff and contractors; maintain calendars and track progress. * Manage program data using GIS tools (ArcGIS Online, Survey123) and asset management systems * Maintain accurate inventory and digital records; develop reports and spreadsheets for program tracking. * Review contractor invoices for accuracy and completeness. * Support customer water quality sampling and deliver educational materials. * Collaborate across departments-Field Services, Customer Care, Communications, Capital Works, and Lab teams. What We're Looking For You'll thrive here if you love solving problems, staying organized while multi-tasking, and building relationships across all levels of the organization. If you're adaptable and genuinely care about making a difference in your community, you'll feel right at home. Ideally, you'll bring: * 3+ years of advanced program administration and implementation experience-you know how to juggle multiple priorities. * Strong Microsoft Office skills (Word, Excel, Outlook, Teams). * Experience with business system databases (Munis or similar) and asset management tools (Cityworks). * Familiarity with GIS platforms and mapping applications. * Excellent communication skills-you can talk to anyone, from field crews to executives. * Organized, proactive, and calm under pressure. * In this role we also value: * Bilingual (English/Spanish) * Associate or Bachelor's degree in environmental science, water quality, public health or related fields. About Us and What We Offer You Since 1966, we've been dedicated to providing high-quality, affordable water and sewer services to our community. At LCA, we believe in teamwork and collaboration. We work closely with our customers and neighboring municipal systems to create partnerships that benefit everyone. Our regional approach allows us to respond quickly and enhance services whenever and wherever they're needed. LCA isn't just a service provider; it's a vibrant and dynamic place to work. We offer an exciting and busy environment where our employees are the heart of our operations. By joining our team, you'll play a key role in ensuring that our public services are valuable, affordable, and high-quality. If you're passionate about making a difference and want to be part of a team that values innovation, collaboration, and service, LCA is the place for you. Join us and help shape the future of our community! Benefits and Perks At LCA, we value our employees and offer a comprehensive benefits package that ensures you and your family are well taken care of. Here's what you can look forward to when you join our team: * Competitive Pay: The range for this role is $28.85 - $31.25/hour * Health, Dental, and Vision Insurance: Robust plans all at affordable employee contribution rates * Generous Paid Time Off: We offer vacation days, excused absences, personal days, and holidays to recharge and spend quality time doing the things you enjoy * Comprehensive Insurance: LCA provides company-paid life insurance, long-term disability, and short-term disability coverage to support you in unexpected situations * Retirement Plans: Secure your future with eligibility for two retirement plans - the Pennsylvania Municipal Defined Benefit Retirement Plan (pension plan) and a 457 plan through Empower * Schedule: Monday - Friday, day schedule - no nights or weekends! I'm interested; how do I get started? Apply to: *********************************************** We're excited that you're considering joining the LCA team! To make the hiring process smooth and efficient, we've partnered with my HR Partner. Rest assured, they're not a staffing service or recruiter - they're here to help us find the best fit for our organization. Your resume will be reviewed specifically for opportunities with LCA. At LCA, we pride ourselves on being an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other protected status. Employment decisions at LCA are based on your qualifications, merit, and the needs of our business. Thank you for considering LCA as your next career move. We look forward to learning more about you!

Job Description Our Mission: Enable individual persons who have serious mental illness, co-occurring substance use disorder and/or a dual diagnosis of SMI and I/DD live a life that is meaningful to her/him/them in the community on terms she/he/they define. Title: Admissions- Admissions and Outreach Coordinator Supervisor: Sr. Director of Outreach and Admissions Summary of Job Duties: The Admissions and Outreach Coordinator will work closely with Sr. Director of Outreach and Admissions, and established Outreach/Admissions team. This position requires up to 50% travel (split between use of personal vehicle with mileage reimbursement and air travel). Specific Responsibilities: Admissions Independently and collaboratively manage the stages of the Admissions process, documenting progress within the customer relationship management system from introduction to admission Coordinate pre-admission tasks and processes related to the compilation of clinical information, scheduling tours and off-site evaluations, and ongoing consultation with the individual, family members, and/or associated professionals Responsible for real-time knowledge of bed availability per program and per apartment complex Serve as Member Champion for all incoming potential Members, fully understanding their immediate past and present living situation, diagnosis, legal or substance abuse challenges, "blue sky", initial goals, and ADL's. Arrange and conduct on-site tours, as well as off-site evaluative visits with individuals/family members/clinicians. Serve as liaison for both Project Transition staff and the individual, family members, referral sources, and/or funding source representative(s) during the preadmission process Serve as a conduit for reporting and census management and planning to executive leadership and overall admissions for the company Coordinate closely with the Managed Care Organizations/Utilization management teams to submit authorizations and verify benefit eligibility Conduct real-time verification and determination of benefits for potential Members Respond to inquiries about potential admissions to the potential Member, loved ones/supports, external providers, insurance companies, and others Elicit, compile, and document ALL admissions information, including but not limited to demographics, clinical history and status, psychosocial and family information, historical course of treatment and provider placements, health status, identification of the individual's personal goals and self- perceived needs, addictions history, and funding information Participate in departmental and other meetings as directed Responsible for achieving admissions goals related to achieving full capacity at the Berks facility Specific Responsibilities: Community Outreach Build, maintain and support Community Outreach initiatives to community partner organizations Hold virtual and face-to-face presentations in the community for brand awareness and increase of referrals Create and distribute outreach email campaigns, physical mailers Conduct outgoing call campaigns with the goal of driving referrals from existing referral sources and to identify new referral sources. Independently manage inventory for admission and outreach needs Create community partnerships and track such information, to distribute internally and to be used in situations when Project Transition services are not suitable Research ROI and attend local and national conferences Responsible for achieving quarterly referral goals as a result of outreach efforts For all Full-Time Employees our benefit package includes: Paid Time Off Health Insurance available within 60 days of hire Company Paid Life Insurance STD/LTD Dental Insurance Vision Insurance Health Spending Accounts Able to participate in company 401K after 6 months of hire Company 401K match up to 3% Pet insurance All Employees have access to our Employee Assistance Program Qualifications Bachelor's degree in a field related to human services or three years' experience in a human services field Minimum of two years' experience working with individuals and families living with behavioral health issues or demonstrated interest in social justice/human services topics as it pertains to human development, mental health, issues of homelessness, and/or addiction Excellent communication skills, including verbal and written, with a focus on assertiveness (either ability to communicate in that way or openness and commitment to developing that skill) Demonstrated competencies in the areas of active listening, applied social work/counseling skills, case management, and a sound knowledge of human service systems Ability to manage up to a supervisor who works offsite Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment Strong knowledge of MS Office, including Word, Excel, Power Point, and Outlook Background in Customer Relationship Management software, EHR, or another automated intake and referral system strongly preferred. Interest in and willingness to learn and manage automated system required as it applies to the Admissions Department

Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider. The coordinator of Educational Services works in collaboration with the Program Director to establish and implement specific curricula to work toward each child's Individual Education Plan goals; design and monitor individual and group programs and to provide day-to-day supervision of Coordinating Teachers and Classroom Behavior Therapists. The Coordinator of Educational Services supports and coordinates the teachers in their classroom and staff management and curriculum. This position is responsible for the Individual Educational Plan (IEP) process including scheduling meetings, reviewing and editing the IEP, and being sure that the IEPs are updated according to the required schedule. Other information: QUALIFICATIONS: * Education, Knowledge, Skills and Abilities:The Coordinator of Educational Services must possess a bachelor's degree in psychology, education or a related field from an accredited institution. Master's degree in Special Education or related field preferred. Exceptional written and verbal communication skills to work with children, families, schools, and other professionals. Must have demonstrated ability to work independently and to successfully achieve program continuity. Proficiency in Microsoft Office. * Required Length and Type of Experience: Minimum of two years experience of applied experience in implementing ABA techniques, educational curriculum working with children with varying degrees of Autism Spectrum Disorders of all ages. Minimum of one year supervisory experience required. * Required Licensure, Certification or Registry: Pennsylvania teaching certification or evidence of eligibility for temporary certification plus immediate enrollment in a course of study leading to Pennsylvania certification. * Required Physical and Environmental Demands: Requires full range of body motion including handling and lifting students, manual and finger dexterity, and eye-hand coordination, physically able to manage students of varying weight and sizes. Requires corrected vision and hearing to normal range. Exposure to communicable diseases and/or body fluids. WHAT WE OFFER: * Free Parking * Career Advancement Opportunities * Job Satisfaction BENEFITS: * Medical * Dental/Vision * Retirement Options * Supplemental Insurance * Paid Time Off

The Program Specialist is responsible for the efficient and effective delivery of residential services, supervising Direct Care Staff, and ensuring compliance with all applicable laws and regulations. The program specialist is responsible for the following: • Coordinating and completing assessments. • Participating in the development of the ISP, ISP annual update and ISP revision. • Attending the ISP meetings. • Reviewing the ISP, annual updates and revisions. • Reporting content discrepancy to the SC, as applicable, and plan team members. • Implementing the ISP as written. • Supervising, monitoring and evaluating services provided to the individual. • Reviewing, signing and dating the monthly documentation of an individual's participation and progress toward outcomes. • Reporting a change related to the individual's needs to the SC, as applicable, and plan team members. • Reviewing the ISP with the individual as required. • Documenting the review of the ISP as required. • Providing the documentation of the ISP review to the SC, as applicable, and plan team members as required. • Informing plan team members of the option to decline the ISP review documentation as required. • Recommending a revision to a service or outcome in the ISP. • Coordinating the services provided to an individual. • Coordinating the training of direct service workers in the content of health and safety needs relevant to each individual. • Developing and implementing provider services as required. • Ensuring all medical appointments are completed on schedule. • Ensuring all consumer files are complete and meet state rules and regulations. • Recruits, hires, trains, and supervises direct care staff. Qualifications: • A bachelor's degree from an accredited college or university and 2 years work experience working directly with individuals with an intellectual disability. • An associate's degree or 60 credit hours from an accredited college or university and 4 years work experience working directly with individuals with an intellectual disability. • Reliable car and valid driver's license • CPR and First Aide Training • Medication Administration Training

Supervisor II - Program Specialist Adult Training Department: Adult Training Reports to: Associate Director FLSA Status: Exempt Telework Eligible: No Provide supervision to all employees assigned to specific program components. This includes training, appraisal, and assigning of duties. Function as program specialist for program participants. Creativity and flexibility are required in developing meaningful and challenging activities. Excellent interpersonal skills and a high level of compassion are necessary as position works with a diverse population. SUPERVISION OF PERSONNEL The Program Specialist is responsible for the direct supervision of Instructors in the Adult Training program. DUTIES AND RESPONSIBILITIES Supervise all employees assigned to the program area (monitor and guide performance, train new employees, relay information via staff meeting) Inspire people with disabilities or other special needs to lead meaningful lives by providing innovative services that promote dignity and respect. Develop volunteer, recreational, and paid work experiences in the community. Monitor program participants' general health and diet, and communicate needs to supervisor and residential provider and/or family. Assist with intake and referral process for new admissions. Coordinate planning time and group meetings to discuss programmatic needs. Supervise and assist each program participant with day-to-day and therapeutic activities (e.g., toileting, feeding, transferring, mobility, behavior management). Assist with licensing inspections. Ensure compliance with corporate policy and procedures, state regulations, and any other applicable laws and regulations. Develop and implement programs. Evaluate, guide, and instruct/supervise program participants in a comprehensive program, assuring completion of all required reports and forms, program participant expenditures, incident reports, programmatic reports, and meeting minutes. Responsible for case management duties for a specified caseload, including: holding program planning meetings; acting as liaison with case managers, families, and residential and other service providers, if applicable; coordination or completion of assessments; coordination or development and review of IPPs and ICPs; coordination of training and development for individuals; development of planned program activities; ensure implementation of IPPs and ICPs and program activities; preparation of required reports and specialized programs Perform daily schedule changes for designated group in times of employee absence. Represent assigned program group at meetings, as appropriate. Responsible for selecting and ordering materials and maintaining the program area and equipment, including an updated inventory. Knowledge of emergency procedures. Responsible for establishing schedules for supervision and providing supervision as needed during lunch, breaks, and before and after program hours. Provide therapeutic activities for older adults. Provide transportation for program participants, as required. 20. Obtain 24 hours of training each training year. 21. Regular attendance at work. 22. Other duties as assigned. MINIMUM QUALIFICATIONS Master's Degree and one year's experience working with people with disabilities; or Bachelor's Degree in Special Education, Education, Psychology, or related field and two years' experience; or Associate's Degree and four years' experience. Ability to function with and relate to persons with mental retardation. Demonstrated leadership and supervisory abilities. Ability to develop and implement outcomes. Experience with or knowledge of assessment instruments. PA Driver's License. COMPETENCIES Maintain confidentiality. Speak clearly and persuasively in positive or negative situations, listen and get clarification, and participate in meetings. Write clearly and informatively and be able to read and interpret written information. Exhibit objectivity and openness to others' views, provide feedback, contribute to building a positive team spirit, put success of team above own interests, and support everyone's efforts to succeed Demonstrate accuracy and thoroughness. Look for new ways to improve and promote quality, and apply feedback to improve performance. Observe safety and security procedures, and report potentially unsafe conditions Adapt to changes in the work environment, manage competing demands, change approach or method to best fit the situation, and deal with frequent change, delays, or unexpected events. Consistently be at work on time, and arrive at meetings and appointments on time. Follow instructions, respond to management direction, take responsibility for own actions, and complete tasks on time or notify appropriate person with an alternate plan. Ask for and offer help when needed. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The employee is regularly required to sit, stand, walk, and use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk and hear. The employee is occasionally required to climb or balance and taste and smell. The employee is required to lift and/or move more than 35 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

General Description The Da Vinci Science Center is seeking a creative, passionate educator, scientist, or engineer who loves learning about science, technology, engineering, arts, and math, teaching diverse learners, and making a difference in their community. The Educator will deliver extraordinary, fun learning experiences integrating STEAM subjects across the Lehigh Valley and beyond. This is accomplished through traveling to programs that take place off-site for students, teachers, families, public visitors, and members. Specific responsibilities include delivering classroom programs, science celebrations, community events, mobile fab lab, live animal programs, event add-ons and science shows. The Da Vinci Science Center is seeking fun, creative, knowledgeable, team-oriented, and dependable educators who enjoy working with people, learning about and teaching STEAM. The ideal candidate for this position will be punctual, reliable, and comfortable working with learners of all ages (primarily K-8) and abilities. Exemplary public speaking, organizational, and customer service skills are required. Educators will display a commitment to diversity, equity, inclusion and accessibility in all aspects of their work. Schedules are dependent upon program assignment (Classroom Programs, Science Shows, etc.) and personal availability. We offer flexible schedule with our educators working anywhere from 4-28 hours per week. SPECIFIC JOB RESPONSIBILITIES Deliver extraordinary off-site educational programs including, but not limited to school day programs, after school programs, live science shows, science celebrations, live animal programs, mobile fab lab experiences, event add-ons, and community events across the Lehigh Valley and beyond. Program Delivery: Learn the program you will be teaching and be able to answer questions about the topic (training materials will be provided) Drive to and from the site where your program will take place, occasionally using a company vehicle (travel is usually within 25 miles of Da Vinci Science Center, but occasionally travel is between 25 and 150 miles from Da Vinci Science Center). Travel in personal vehicles is reimbursed at the federal IRS mileage rate. Arrive at the site on time, with a strict adherence to program punctuality Set up classroom and teach educational programs Exhibit positive youth development in classroom management strategies that are appropriate to the physical, social, and emotional development of diverse guests Make safety a priority, especially with chemicals Follow the established schedule for the daily events Actively engage all guests in learning experiences Represent the science center professionally to school and community contacts Incorporate feedback into future lessons Clean classrooms after each program (put supplies away, wash goggles, wipe tables, sweep floor if needed) Carry totes with materials (up to 50 pounds) from place to place Proactively provide guests with information about the Center and its offerings Program Development and Training: Attend and actively participate in training sessions to understand and implement the Da Vinci Science Center's inquiry-based approach, next generation science teaching and learning, and effective presentation techniques Administrative: Monitor supplies and report shortages Attend team meetings Complete administrative tasks (such as reflection forms and inputting data into software) Kit assembly, support programs in the museum, organizational tasks, etc. Support the Science Center's mission and values statement, support the mission to bring science to life and lives to science, and display a commitment to diversity, equity, inclusion, access, and belonging in all aspects of your work. Other duties as assigned. Education AND EXPERIENCE requirements High school graduate or equivalent required. Some college level education is preferred, especially experience with education or science, technology, engineering, arts or math courses. Experience working with children required. Bilingual in Spanish preferred.

Job Description Fair Housing Outreach & Education Coordinator DEPARTMENT/DIVISION: HRC FLSA CLASSIFICATION: Non-Exempt SCHEDULE: Full Time SALARY: DOQ POSTING DATE: December 5, 2025 Qualified, interested candidates must submit an application and current resume Questions - Email: **************************** ___________________________________________________________________________ POSITION SUMMARY: The Fair Housing Outreach Educator will individually and as part of a larger team, work to educate the public on Fair Housing laws, the City of Reading's Anti-Discrimination Ordinance, and raise the visibility of the Human Relations Commission. This position reports to the Human Relations Commission Executive Director. Typical job duties may include but are not limited to: Develop & implement community outreach strategies that inform the consumers of their fair housing rights and the services the RHRC provides to individuals who have experienced housing discrimination. Develop outreach tools such as pamphlets, brochures and publications to be provided to the consumer informing them of their fair housing rights. Schedule and conduct outreach events/activities in the community to educate the consumer and conduct educational training in compliance with the contracts and grant agreements. Attend community meetings to conduct outreach, advocate for clients and program needs as well as network with other housing professionals, community agencies and government entities to further the mission of the RHRC. Enhance RHRC's internet/social media presence and website. Assist and/or organize conferences, special events to further RHRC's mission. Provide technical assistance to consumers who want to file a housing discrimination complaint. Demonstrated ability to work successfully with a diverse population. Proactively conceptualize and suggest marketing initiatives or materials that could further support the growth and development of this position. Provide internal and external presentations on the program and its results. Supporting and implementing events and specific educational outreach projects and initiatives as directed. Record and maintain a complete and accurate record of all activities related to the job duties. A required report may be produced to provide funding agencies, the RHRC and the City. Actively participate in staff meetings and training. Travel throughout the city and surrounding areas. Perform other duties as assigned. MINIMUM QUALIFICATIONS: Educational/Experience Requirements Minimum of a High School Diploma or GED equivalency Associates degree or any relevant professional experience preferred. Valid PA Driver's License Bilingual in English/Spanish required Prior experience in community outreach, marketing, advocacy or a related role.

Benefits: 401(k) Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources JOB DESCRIPTION We are searching for a dedicated Program Specialist to design, develop, and manage Individuals programs in a community home. The Program Specialist will focus on overseeing, implementing, and improving specific programs within the individual's home. The Program Specialists responsibilities include identifying program needs, working with team members to design and implement programs, and monitoring the success of programs to ensure goals are being met. Our ideal candidate is an excellent communicator, able to work as part of a team, and has excellent knowledge on residential program and ODP 6400 regulations. The Program Specialist should be detail-oriented, have strong analytical skills, and be able to manage multiple tasks at the same time. Responsibilities Identify program needs and make recommendations for improvement Monitor and evaluate the effectiveness of programs and make improvements as needed. Work with team members to ensure the individuals with disabilities goals are met. Attend SC Monitoring and other meetings as directed by the supervisor. Ensure communication with family members regarding the individuals health and overall well-being. Ensure internal audits from QA, as well as the Program Director are completed and ensure compliance with OPWDD regulatory statutes. Ensure incident reporting procedures are followed. Assist in preparing reports for ISP reviews by providing feedback and ensuring that reports are of a quality and informative nature. Review data collection monthly to make sure data is quantified and that it is reflective of the individuals progress. Supervise the completion of monthly reviews for each individual covering status on day program, behavior, medical, social, recreation and program plans. Schedule and provide in-service training for staff covering all as-needed topics. Ensure completion of protocol and documentation for each individual and review on a semi-annual and annual basis. Ensure medical books, personal allowance books, recreational activities, fire drills, clothing needs and purchases are completed as needed for the individuals. Participate in agency-wide managers meetings and training sessions as directed. Perform other duties as assigned by the supervisor. Perform and complete other duties at the discretion and assigned by a supervisor, management and administration. Qualifications: Masters Degree or above from an accredited college or university and 1-year work experience working directly with persons of intellectual disabilities. Bachelors Degree from an accredited college or university and 2 years of work experience working directly with persons with intellectual disabilities. Associates Degree or 60 credits from an accredited college or university and 4 years of work experience with persons with intellectual disabilities. Valid Pennsylvania Drivers License with a clean driving record Clear Criminal Background Favorable Physical/TB/Drug screen

Requirements A bachelor's degree in a Human Services related field. (Original document is required). Two years managerial/supervisory experience. Two years of experience working directly with individuals with intellectual disabilities. Computer knowledge is a must. Valid PA Driver's License. PA Motor Vehicle Record Check. Use of vehicle while working with valid registration and insurance coverage indicating you are an insured driver. Pre-employment Drug Screen. Pre-employment Physical Exam. Pre-employment TB (Mantoux) Test or Chest X-Ray (if applicable). PA Criminal History Clearance. FBI Clearance (if candidate has not been a resident of PA for the past two consecutive years).

The Residential Specialist is responsible for providing direct care and support to individuals in a residential rehabilitation setting, in compliance with Pennsylvania's Chapter 6400 regulations under the Office of Developmental Programs (ODP). This role focuses on promoting a safe, structured environment that fosters independence and personal growth for individuals with developmental disabilities. The Specialist ensures all activities and care align with ODP standards while advocating for residents' well-being and autonomy. Responsibilities also include case management, acting as a liaison between families, external agencies, and Lehigh Human Support Services. The role involves coordinating essential services and working collaboratively to meet the individualized needs of all individuals in our program. Job Description: As a Program Specialist at Lehigh Human Support Services, you will play a crucial role in ensuring compliance with ODP regulations. Your responsibilities will include: Completing required documentation, such as quarterly reports, annual assessments, and incident reports, while maintaining accurate individual records for both the program and support coordinators in accordance with program regulations. Acting as a liaison between team members, agencies, and community members to address individual needs and meet regulatory requirements. Proactively initiating contact with support coordinators to schedule Individual Support Plan (ISP) meetings and monthly monitoring sessions. Collaborating in the development of the ISP, including annual updates and revisions, providing valuable content input for accuracy and promptly reporting any discrepancies to the Supports Coordinator or plan lead. Conducting reviews of the ISP with both the individuals and direct care staff, ensuring understanding and correct implementation of goals. Offering informal counseling to individuals when needed, addressing workplace issues. Delivering training sessions to individuals and LHSS staff on essential topics such as career path development, conflict resolution, workplace issue management, self-advocacy, and work behaviors. Providing backup support for other program staff as required. Participating in emergency response situations following established program protocols. Planning and supervising activities for individuals in alignment with their individual plans. Supporting the integration of individuals into the community and facilitating communication and involvement with families and friends. Active participation in individuals' medical appointments. Performing other duties as assigned by The Quality Manager. Your role as a Program Specialist will contribute significantly to the success of our programs and the well-being of the individuals we serve, ensuring compliance and fostering a supportive environment. Qualification Required: Master's degree or above from an accredited college or university and 1 year work experience working directly with persons with ID and/or autism, OR Bachelor's degree from an accredited college or university and 2 years work experience working directly with persons with ID and/or autism. OR An associate degree or 60 credit hours from an accredited college or university and 4 years work experience working directly with persons with ID and/or autism. 2+ years of experience in program management or a related field Strong organizational and project management skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Qualifications: Master's degree in a related field Experience in the Health Care and Social Assistance industry Knowledge of program evaluation and quality improvement methodologies Experience with data analysis and reporting Experience with grant writing and management Responsibilities: Develop and implement program strategies to meet organizational goals Collaborate with stakeholders to identify program needs and opportunities for improvement Monitor program progress and evaluate effectiveness Ensure compliance with program regulations and guidelines Prepare reports and presentations to communicate program outcomes and recommendations Skills: As a Program Specialist, you will use your strong organizational and project management skills to develop and implement program strategies. You will communicate effectively with stakeholders and team members to ensure program success. Your ability to analyze data and evaluate program effectiveness will be critical in identifying areas for improvement. Finally, your knowledge of program evaluation and quality improvement methodologies will be essential in ensuring the delivery of high-quality care and services to our individuals.

Acts as front-line supervisor to all DSPs employed within the residential programs. Ensures homes and staff are fully in compliance with 6400/6100 regulations and serves as the program specialist per regulations. Provides content aligned with InVision's mission and philosophy, and routine documentation and review of individual support plans for people with an array of diagnoses which may include developmental disabilities, problematic sexual behaviors, autism, and other cognitive disabilities often co-occurring with complex psychiatric or medical diagnoses. Ensures full implementation of all plans of support in alignment with InVision's philosophical approach to service delivery. Serves as the primary contact between the organization, family members of people supported, and external stakeholders. ESSENTIAL FUNCTIONS: * Performs all job duties with the understanding that what is most important is that which is important to the person supported. * Ensures through mentoring, guidance, and feedback that the Direct Support Professional's approach to services is congruent with the needs, wants, and desires of each person supported in conjunction with the policies and procedures of the organization. * Facilitates the development of relationships between Direct Support Professional (DSP) staff and the person supported. * Demonstrates professionalism, dignity, and respect towards the person supported, co-workers, management, and other associates both within the organization and outside the company. * Supervises Direct Support Professionals (DSP) under their direction to ensure they are supported, prepared, trained, and competent in their ability to effectively fulfill all duties of their positions in alignment with the company's procedures, standard business practices, and philosophical approach to service delivery. * Communicates regularly with the person supported, their families, and other appropriate parties to provide updates, seek feedback, and explain policies and procedures. * Maximizes the performance and development of DSPs by providing ongoing feedback, ensuring that required training is completed, individual supervision, 90-day evaluation, and annual performance evaluations. * Accepts ownership of and assures that relevant information, including but not limited to, senior management decisions, new initiatives, policies, and procedures, is effectively communicated to Direct Support Professionals. Provides guidance, manages perceptions, and ensures Direct Support Professional's understanding. * Facilitates monthly house meetings to ensure what is most important to the person supported is the focus of the services provided, through the effective development of teams and dissemination of information. * Ensures the health and safety of each person supported and applies emergency procedures as necessary. Manages crisis situations and ensures that debriefings and plans of correction are completed as needed. * Ensures the implementation of Support Plans and other recommendations made by the Behavior Specialist. * Encourages and honors each person to be the decision maker in their life by partnering to develop plans including but not limited to financial management, emergency, dietary, and medical plans. * Seeks out ways to improve quality and effectiveness of services, consistent with established mission and philosophy, values, and strategic objectives. * Ensures staffing coverage in an emergency or crisis situations * Provides on-call support within the program on a rotating basis. Licensing and Contractual Compliance: * Performs the role of program specialist as identified in the 6400/6100 licensing regulations. * Acts in accordance with and reports all violations of agency policies, state and federal regulations, local monitoring standards, and contractual requirements. Ensures compliance by all DSPs with federal, state, county, and other applicable licensure regulations and related laws. * Acts as the organization's point person for the Supports Intensity Scale (SIS) Process. * Timely and accurately completes and submits and/or reviews documentation required by InVision Customized Services including but not limited to service notes, petty cash vouchers, cash on hand reports and medication administration records (MARs), medical compliance checklists, etc. and reports immediately any discrepancies to Residential Operations Manager. * Completes and maintains Practicum Observer Certification Administrative: * Complies with all InVision Human Services policies, procedures, and standard business practices. * Seeks out and participates in training (minimum of 24 hours yearly) and other educational opportunities that contribute to professional growth. * Becomes credentialled through the NADSP supervisor certification training. New supervisors are enrolled after their first six months and complete the certification by the end of their first 12 months of employment * Takes initiative to further their professional growth and foster personal responsibility through independent learning and development and encourages Direct Support Professionals to also take initiative to increase their knowledge and growth as an employee * Attends and facilitates required meetings, including regularly scheduled supervision with the Residential Operations Manager. * Utilizes computer equipment, programs, and reporting tools to provide efficient and effective communication and workflow. * Works in conjunction with other personnel to ensure the smooth transition of new referrals into the appropriate program. * Responds effectively and timely to communications from internal and external stakeholders. Responsible for review and processing of direct report timesheets, expenses, and mileage. * Ensures and documents a minimum of monthly supervision of each Direct Support Professional to provide oversight and support. * Interviews and makes hiring recommendations for Direct Support Professional openings. * Provides a consistent supervisory presence in the homes of the people served, by supporting DSPs at least weekly in both an announced and unannounced capacity to ensure effective oversight, accountability, and to help facilitate a meaningful relationship between DSPs and the people supported. * Adheres to schedule for arrival time, scheduled appointments, and other company related meetings. * Proactively feeds information upwards to keep management well informed of issues affecting operations. * Creates and maintains effective interpersonal working relationships, both within the program and with other departments and external teams, and functions as a member of the organization's leadership. Financial Management: * Ensures that each person's financial obligations are met and ensuring invoices and check requests are submitted in a timely manner. * Reviews and verifies financial documents such as payroll, expense forms, and petty cash. * Provides full documentation of all expenditures made on behalf of the agency and/or each person supported. * Reports immediately any discrepancies related to use of personal or agency funds. * Performs other duties as assigned by Residential Operations Manager SUPERVISORY RESPONSIBILITIES: Supervises all Direct Support Professional staff working within sites assigned to their caseload. EDUCATION and/or EXPERIENCE: Bachelor's degree from an accredited college or university in social services, business, or a related field is required and 2 years relevant experience; Associate degree or 60 credit hours from an accredited college or university and 4 years of relevant experience. Relevant experience includes working with people with intellectual or developmental disabilities or autism. Previous supervisory experience is strongly preferred. Incumbent must demonstrate an understanding and ability to implement non-restrictive, positive, and person directed supports. Other Requirements: * Valid driver's license, vehicle registration and current vehicle insurance * Ability to provide support when needed by the people supported and their staff which could include time outside of the traditional working hours. * Extensive local travel * Ability to respond to common inquires or complaints from clients, families, regulatory agencies, and the community * Ability to write reports, business correspondences, and procedure manuals. * Ability to effectively present information to senior management * Ability to comprehend, access, and utilize electronic mediums and various computer programs * Ability to comprehend and apply basic mathematical concepts * Competency in prioritizing multiple priorities and completing projects PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any job-related function as directed by their supervisor.

Program Specialist Job Description A. BASIC PURPOSE The Program Specialist position focuses on two main tasks - ensuring quality services are being provided as well as pairing new DSPs with referrals that we have obtained. The Program Specialist develops relationships with clients, individuals, and Supports Coordinators to determine open needs, successful placements and identifies additional business opportunities. Program Specialists are responsible for building a network of qualified candidates, evaluating skills in relation to individual pairing, negotiating compensation, overseeing the completion of onboarding requirements, and managing active direct support professionals. They are also expected to share best practices, maintain, and develop relationships within the industry to foster stronger business relations. B. PRIMARY DUTIES AND RESPONSIBILITIES Develops and executes recruitment strategies to attract, screen and hire quality Direct-Support Professionals (DSPs) who meet the office's immediate and projected needs Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates Responsible for the sharing of on-call duties during non-business hours and weekends as needed. Matches and evaluates candidate skills to individual needs through screening and interviewing. Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts Negotiates salary, terms, and conditions of employment with candidates Schedules DSPs for initial placement and ongoing assignments Manages DSPs while on assignment and assesses/investigates concerns and issues, and provides performance coaching, counseling and disciplinary action as needed. Maintains regular contact with and develops relationships with active clients, individuals, Supports Coordinators and Executive Director to identify current staffing needs and requirements, projected openings, and potential new business opportunities Ensure individual, family and referral source expectations are understood and met while addressing and resolving concerns relating to customer service or DSP performance Incorporates DSP retention strategy into daily routine Reviews Progress Notes and implements improvements where needed. Responsible for learning all functionalities and operations of the branch office Adheres to and promotes company policies and procedures Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads Ensures confidentiality of all individual records and personnel files in accordance with agency and HIPAA guidelines Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws Responsible for oversight of revenue cycle management Demonstrates a commitment to advancing 365 Health Services, LLC Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability Performs other duties as necessary C. MINIMUM REQUIREMENTS Bachelor's Degree (preferred) or equivalent experience working with individuals with IDD. Must meet all federal, state, and local requirements Excellent written and verbal communication skills Strong analytical skills Results driven, sense of urgency, and high standard of professionalism Physical/Work Environment Requirements: Job Title: Client Service Manager Physical/Work Environment Requirements Rarely Occasionally Often Frequently Sitting x Standing x Walking x Lifting x Carrying x Lifting >10 lbs x Carrying >10 lbs x Squatting x Bending x Kneeling x Reaching Overhead x Reaching Forward x Travel x Exposure to Infectious Wastes x Exposure to toxic chemicals x Exposure to Needles/Bodily fluids x Exposure to Radiation x

←Back to all jobs at Friendship Community Residential Coordinator Friendship Community is an EEO Employer - M/F/Disability/Protected Veteran Status Looking for a meaningful, purpose-driven career? Friendship Community is a nonprofit cultivating the capabilities of Individuals with Intellectual Disability and Autism. Our faith-based disability services, including residential services, day programs, and life enrichment opportunities, help impact the World with Capabilities. Our Team Members provide exceptional care consistent with our values of Relationships, Integrity, Spirituality, and Excellence. As a Residential Coordinator, you will be responsible for the coordination of services to Individuals, as well as the oversight of group home teams via the supervision of Residential Managers. Your responsibilities as a Friendship Community Residential Coordinator will include: Assisting the Residential Managers in the coordination of programming for each Individual Overseeing compliance with applicable government regulations Supervising assigned Residential Managers while collaborating regarding management of the DSP Team with involved Support Services Participating in various committees or Team Meetings Functioning as a Certified Investigator Being in the rotation as an On-call person to Residential Services Providing Incident Management oversight, including the facilitation of administrative reviews, record keeping of incident meetings, and finalize incidents in HCSIS in a timely manner Complying with Friendship Community's Privacy Policy Statement based on HIPAA regulations As a Full-Time Residential Coordinator, you will be eligible for the following benefits at 60 days: Cigna Medical Insurance: Bi-weekly medical premiums - $20 - individual, $30 - family Deductibles: $200- Individual, $400- Family (in-network, Cigna participating providers). For both individual and family plans, after the deductible is met, the plan will pay 80% and you will pay 20% co-insurance for up to $2,000 of eligible expenses, then the plan will pay 100% of eligible expenses. MetLife Dental & Vision Insurance - $5.77 per pay Paid Time Off - Accrues per pay period, can be used after 90 days of full-time status Sick Time - Accrues per pay period, can be used after 90 days of full-time status. For each quarter sick time is not used, the Team Member accrues an additional 4 hours of PTO. Retirement via a 403b Plan Holiday Pay - 7 paid holidays-New Year's Day, Easter Sunday (or Good Friday for Team Members who do not normally work weekends), Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Benefits Offered to all Team Members Wellness program Everence Federal Credit Union Everence Small Loan Modern Eyes Membership Verizon Wireless 18% Discount Recreation center discounts Please visit our careers page to see more job opportunities.

at Clarvida - Pennsylvania Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve.About this role As a Residential Program Supervisor, you are responsible for the direct care of the residents. The Site Supervisor will implement the teaching of daily living skills through the use of goal plans for each resident. This individual will function as a team leader and will be responsible for the supervision and provision of direct care to residents of the ICF/IDD and the personal daily living needs of specific ICF/IDD residents. Work is performed according to specific ICF/IDD guidelines and is carried out under the supervision of the Division Director. Does the following apply to you? At least 18 years of age High School Diploma or equivalent Preferred but not required: Additional education plus five (5) years' of experience in the Human Services field At least one year of experience as a Residential Direct Care Worker or two years of direct service experience in a human services agency, one of which must have involved working with intellectually disabled individuals or any equivalent combination of experience and training. What we offer: Full Time Employees: Paid vacation days that increase with tenure Separate sick leave that rolls over each year* up to 10 Paid holidays* Medical, Dental, Vision benefit plan options DailyPay- Access to your daily earnings without waiting for payday* Training, Development and Continuing Education Credits for licensure requirements All Employees: 401K Free licensure supervision Pet Insurance Employee Assistance program Perks @Clarvida - national discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement* Cellphone stipend* If you're #readytowork we are #readytohire! *benefit option varies by State/County Not the job you're looking for? Clarvida has a variety of positions in various locations. Explore the many opportunities with Clarvida To Learn More About Us Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address or a personal LinkedIn account that is associated with a Clarvida.com email address. Clarvida recruiters will never charge application fees, conduct interviews via chat rooms, or extend job offers without a thorough recruitment process.

is Open 12/10/2025 Work Schedule Full-Time Salary Ranges $40,957 to $60,349 FLSA Status Exempt The CTE Transition Coach provides high-quality enrollment support and coaching designed to meet the needs of career and technical education students entering or returning to the College. The primary outcome is active engagement and proper coaching of applicants to promote academic enrollment and success and to address barriers to enrollment until registration and course schedule are completed and payment is secured. The CTE Transition Coach refers students to the appropriate resources and services, providing direction about admissions, registration, payment, advising, financial aid, career services, online course access/navigation, course attendance/performance, and other important information. There may be occasional weekends and/or evening hours as well as travel to other sites. This person reports to the Executive Director of Enrollment. This position is contingent upon the availability of Perkins grant funding on an annual basis. Duties and Responsibilities: * Identify new students who have graduated from a secondary career and technical center and proceed with the appropriate on boarding process. * Provide direction on institutional benchmarks for onboarding, such as New Student Orientation and Advising Session and New Student Convocation. * Proactively coach the students to navigate their career and technical education pathway. * Encourage and support students enrolling in programs leading to occupations nontraditional to their gender. * Engage students in a supportive relationship that leads to graduation and/or industry-recognized credential. * Serve as a liaison between students and their success/retention team members (i.e. academic advisor, counselor, learning specialist, career specialist, etc.) * Ensure any articulated credits earned at the secondary level are transferred in to a career and technical education program. * Review prior learning opportunity options with students that have previous college, technical, military or work/life experiences that could result in transfer credits. * Instruct students on how to navigate the LCCC student portal and identify important links such as course view, financial aid, finance, degree works, and scholarships, among others. * Provide a comprehensive overview of online classes including how they are accessed and there sources available to meet with success. * Maintain records on assisting CTE students. * Other Perkins grant duties as assigned. Required Qualifications: Education * Bachelor's degree from an accredited institution. Certifications * Act 153 Clearances (Act34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting) Work Experience * Excellent written and oral communication skills needed Knowledge, Skills, Abilities * Must be self-directed, well-organized, person oriented, responsible and flexible. * An understanding and commitment to continuing education and the role of the community college mission. * Must possess a high level o the following work skills and behaviors: teamwork/cooperation, initiative, customer service, and commitment to continuous professional growth in skills and knowledge. Preferred * Bilingual (Spanish) Physical Demands While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; talk and hear. The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The noise level in the work environment is usually quiet to moderate. LCCC is an equal opportunity employer. LCCC Internal candidates must apply within 15 days of posting. To apply, please submit a cover letter, resume and unofficial transcript through our online application system at ****************** * Salary is restricted to above range and will not exceed the maximum of the range. Salary offers are non negotiable and offers are determined and are based upon related work experience submitted on resume. * Foreign degrees - must provide a US equivalency report of your degree credentials with your transcript, if not, your resume will not be accepted. Position open until filled. Apply Now

The student assistant to the PreLaw Coordinator works on various forms of media communication and outreach, including but not limited to website design and advertisements for events. The student may also be asked to research law school rankings and other relevant information in the aid of advising Pre-Law students. Responsibilities: Create publications and advertise events Update website and add relevant photos Research various relevant issues Work with Anna Marks, Pre-Law Coordinator and complete tasks as requested. Requirements: Must be full-time Ursinus student Excellent written and verbal communication skills Good with technology Responsive to emails and texts Observant of relevant deadlines Preferred Qualifications: Graphic design skills Other Duties: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Job responsibilities and activities may be modified or changed at any time with or without notice. Job descriptions will be audited periodically by the Ursinus Human Resources department to ensure they are up-to-date and reflect the essential responsibilities and duties of the job. Ursinus EEO Statement Ursinus is an EEO employer. Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law in the administration of any of its educational programs or activities or with respect to employment.

Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider. AS A GRADUATE MEDICAL EDUCATION (GME) COORDINATOR, you will support the Graduate Medical Education Programs and will work closely with the Medical Education Program Manager to perform needed tasks. Other information: QUALIFICATIONS: * Associate's degree in a business related field, required * Bachelor's degree, preferred * Prior working experience in an office or as an administrative assistant, preferred * New Innovations Training (Provided by N.I. Company) to be completed within first year of employment WHAT WE OFFER: * Competitive Compensation * Shift Differential * Professional Development * Supportive and Experienced Peers BENEFITS: * Medical, Dental, and Vision offered after completion of introductory period * Paid Time Off * 403(b) retirement plan with company match * Company Paid Short & Long Term disability coverage * Company Paid and Voluntary Life Insurance * Flex Spending Account * Employee Assistance Program (EAP) * Health & Wellness Programs

Program Specialist Job Description A. BASIC PURPOSE The Program Specialist position focuses on two main tasks - ensuring quality services are being provided as well as pairing new DSPs with referrals that we have obtained. The Program Specialist develops relationships with clients, individuals, and Supports Coordinators to determine open needs, successful placements and identifies additional business opportunities. Program Specialists are responsible for building a network of qualified candidates, evaluating skills in relation to individual pairing, negotiating compensation, overseeing the completion of onboarding requirements, and managing active direct support professionals. They are also expected to share best practices, maintain, and develop relationships within the industry to foster stronger business relations. B. PRIMARY DUTIES AND RESPONSIBILITIES Develops and executes recruitment strategies to attract, screen and hire quality Direct-Support Professionals (DSPs) who meet the office's immediate and projected needs Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates Responsible for the sharing of on-call duties during non-business hours and weekends as needed. Matches and evaluates candidate skills to individual needs through screening and interviewing. Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts Negotiates salary, terms, and conditions of employment with candidates Schedules DSPs for initial placement and ongoing assignments Manages DSPs while on assignment and assesses/investigates concerns and issues, and provides performance coaching, counseling and disciplinary action as needed. Maintains regular contact with and develops relationships with active clients, individuals, Supports Coordinators and Executive Director to identify current staffing needs and requirements, projected openings, and potential new business opportunities Ensure individual, family and referral source expectations are understood and met while addressing and resolving concerns relating to customer service or DSP performance Incorporates DSP retention strategy into daily routine Reviews Progress Notes and implements improvements where needed. Responsible for learning all functionalities and operations of the branch office Adheres to and promotes company policies and procedures Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads Ensures confidentiality of all individual records and personnel files in accordance with agency and HIPAA guidelines Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws Responsible for oversight of revenue cycle management Demonstrates a commitment to advancing 365 Health Services, LLC Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability Performs other duties as necessary C. MINIMUM REQUIREMENTS Bachelor's Degree (preferred) or equivalent experience working with individuals with IDD. Must meet all federal, state, and local requirements Excellent written and verbal communication skills Strong analytical skills Results driven, sense of urgency, and high standard of professionalism Physical/Work Environment Requirements: Job Title: Client Service Manager Physical/Work Environment Requirements Rarely Occasionally Often Frequently Sitting x Standing x Walking x Lifting 10 lbs x Carrying >10 lbs x Squatting x Bending x Kneeling x Reaching Overhead x Reaching Forward x Travel x Exposure to Infectious Wastes x Exposure to toxic chemicals x Exposure to Needles/Bodily fluids x Exposure to Radiation x Powered by JazzHR EuM0YLF34D