GME Program Director- Internal Medicine
Program manager job in Athens, GA
Internal Medicine Residency Program Director Piedmont Athens Regional Medical Center - Athens, GA Lead a High-Performing, Established Internal Medicine Residency Program The Internal Medicine Residency Program at Piedmont Athens Regional was established in 2016 and has quickly built a reputation for excellence. With a 100% ABIM board pass rate, robust academic partnerships, and a commitment to innovation, the program is a model for community-based academic training.
Position Overview
As Program Director, you will guide the strategic direction and day-to-day operations of a well-respected ACGME-accredited program. You'll foster a learning environment rooted in quality care, equity, mentorship, and medical scholarship.
Key Responsibilities
Oversee all aspects of program operations and resident performance
Ensure continued ACGME accreditation and compliance
Mentor residents and faculty in clinical and scholarly development
Collaborate with Augusta University/UGA Medical Partnership
Promote wellness, inclusion, and continuous quality improvement
Minimum Qualifications
MD or DO from an accredited medical school
Board Certification in Internal Medicine
Eligibility for Georgia medical license
At least 5 years clinical experience and 3 years GME leadership
Preferred Qualifications
Experience leading an established residency program
Knowledge of clinical competency committees and faculty development
Demonstrated success in advancing wellness and diversity initiatives
Why Piedmont?
Established program with proven success and strong academic reputation
Excellent resident and faculty culture with innovation-driven leadership
Access to university partnership and research opportunities
Live in a vibrant, artistic, and family-friendly college town
Senior Project Manager - Utilities
Program manager job in Stone Mountain, GA
Job Title: Senior Project Manager Salary: $100K-150K Requirements: 8+ years of water/wastewater/stormwater utility and Infrastructure construction. We are seeking an experienced Senior Project Manager to oversee and lead infrastructure projects in the utilities sector, specifically focusing on water, wastewater, and stormwater management. The ideal candidate will be responsible for ensuring project success through effective planning, scheduling, and budget management, while adhering to standard operating procedures (SOPs).
Key Responsibilities
Lead and manage multiple infrastructure projects simultaneously in the utilities sector, ensuring timely delivery and adherence to budget constraints.
Develop project plans, budgets, and schedules, managing resources effectively to achieve project objectives.
Conduct regular project reviews and meetings with stakeholders to provide updates on progress and address any issues that arise.
Ensure compliance with industry standards, regulations, and company policies, including adherence to SOPs.
Coordinate with engineers, contractors, and other project team members to ensure efficient project execution and resolution of any technical challenges.
Prepare and present project reports to senior management and stakeholders, highlighting key milestones and performance metrics.
Qualifications
Bachelor's degree in Engineering, Construction Management, or a related field; a Master's degree is a plus.
8+ years of experience in project management within the utilities sector, with a focus on water, wastewater, and stormwater projects.
Proven track record of successfully managing large-scale infrastructure projects, including budget and schedule management.
Strong understanding of project management methodologies and tools, with PMP certification preferred.
Excellent communication, leadership, and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Proficient in project management software and tools, with strong analytical and problem-solving abilities.
Benefits
Medical
Vision
Dental
401(K)
Bonus
And More!
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
charlie.payne@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CP14-1871404 -- in the email subject line for your application to be considered.***
Charlie Payne - Executive Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 07/22/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
Associate Project Manager or Project Manager
Program manager job in Tucker, GA
Associate Project Manager - With direction from Senior Project Managers and Manager, manage a cross-functional team of staff and contract resources in the planning, engineering and construction of multiple substation and transmission line projects. Project assignments will comprise of less complex projects supporting GTC programs. For assigned projects, support the scope development process and manage the scoping, estimating, cost and schedule, siting, environmental and regulatory compliance, design, contract management, procurement, land acquisition, construction, commissioning and close-out functions. Manage projects in support of special corporate capital programs. Support the public input process and condemnation activities. Direct project specific relationships with Member Systems and their customers, generation interconnection entities, ITS Members, contractors, consultants and vendors. Ensure the use of approved project methodologies and compliance with Corporate policies and procedures. Ensure timely and accurate reporting of project status to management.
Project Manager - Manage a cross-functional team of staff and contract resources in the planning, engineering, and construction of multiple substation and transmission line projects. Project portfolio assignments will comprise large, complex, high-value projects. For assigned projects; manage the scoping, estimating, cost and schedule, siting, environmental and regulatory compliance, public input, design, contract management, procurement, land acquisition, condemnation, construction, commissioning, and close-out functions. Direct project-specific relationships with Member Systems and other customers, regulators, communities, contractors, consultants, and vendors. (PM) Participates in the development and implementation of business processes necessary to manage capital projects effectively. Participates in the process improvement teams. Assists in leading the development and management of Business Alliances and Partnerships with key contractors and vendors. A key participant for ITS coordination of project sponsorship, scope, and technical coordination. Ensure the use of approved project methodologies and compliance with Corporate policies and procedures. Provides training and mentoring to Associate Project Manager.
Education: BS in Engineering, Project Management, Construction Management.
Experience:
Associate Project Manager - Five (5) years in the electric utility transmission projects industry with experience in some of the following areas: scoping, estimating, project control, contract administration, facility siting, environmental/regulatory, land acquisition, design, construction and project management.
Project Manager - Five (5) years (PM) of experience in the electric utility transmission projects industry with experience in some of the following areas: scoping, estimating, project control, contract administration, facility siting, environmental/regulatory, land acquisition, design, construction, and project management.
Equivalent Experience:
Associate Project Manager - Ten (10) years in the electric utility transmission projects industry with experience in some of the following areas: scoping, estimating, project control, contract administration, facility siting, environmental/regulatory, land acquisition, design, construction and project management.
Project Manager - Total of ten (10) years of experience. Five (5) years in the electric utility transmission projects industry in some of the following areas: design, siting, project control, land acquisition, and construction. Additional five (5) years of experience in project management of transmission projects.
Licenses, Certifications and/or Registrations: Registration, or qualified for immediate registration, as a Project Management Professional (PMP) or as a Professional Engineer in the State of Georgia.
Specialized Skills (e.g., typing, computers, software, tools and equipment uses, etc.): Computer Network environment with Microsoft Office.
Baseball Program Manager
Program manager job in Johns Creek, GA
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
Competitive Pay and Comprehensive Benefits
Generous PTO & Holidays
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Job Title: Baseball Manager
Location: Johns Creek, GA
Report To: General Manager
Hours Required: FT, Salary, afternoons, evenings and weekends
Position Overview
TOCA is one of the largest DBAT Franchise Operators in the US. DBAT is a top indoor baseball and softball training facility, offering individual training, batting cages, clinics, and gear. Our Baseball Manager will lead the charge in creating an epic baseball and softball experience at TOCA. Lead a team of trainers who will help players of all ages and skill levels hit home runs-both on and off the field. You'll develop your team, build community ties, and keep everything running as smooth as a double play.
Your Game Plan:
Community Builder & Program Driver (50%)
Build Baseball Hype: Grow the love for baseball and softball in the community! Connect with parents, local leagues, and coaches, and build partnerships that bring in new players.
Sales & Growth Game Plan: Create fun ways to boost lessons, camps, and clinics to grow our member base. Increase drop-ins, guest traffic, and enrollments. Keep that whiteboard updated with daily goals and progress.
Win Back Past Players: Miss someone who used to play? Get them back in the game with special "come-back" offers.
Be the Numbers Coach: Keep track of revenue and budgets like you're reviewing your favorite MLB team's stats!
Operational MVP (25%)
Lead the Practice: Deliver 10 fun, free private evaluations every week! Set up training plans that keep players pumped about their progress.
Keep It Tight: Make sure the place is spotless and buzzing with positive energy. Review how things are going each week and come up with ways to make it better!
Game-Changer Mindset: Check-in with the General Manager weekly and bring new ideas to keep things exciting for clients.
Coach of Coaches (25%)
Build Your Instructor Squad: Recruit, train, and develop a team of rockstar instructors who live and breathe baseball and follow outlined curriculum.
Keep Everyone in the Zone: Meet with your team regularly to keep their coaching fresh, fun, and effective. Help them build out their own coaching plans and stay on top of their game.
Safety & Energy Captain: Make sure your team keeps things safe but also fun and energetic for all players.
What you bring to the field:
1-2 years of operations leadership experience-bonus points if it's in sports, retail, or hospitality
Passionate about baseball, softball, and helping others reach their potential.
An ex-player or coach with some serious passion for developing players.
A community connector-building relationships is your jam.
A leader who can train and motivate others to be their best.
Organized and able to handle the hustle of a busy center.
Weekend warrior-ready to dive in when things get busy.
#twmanager
Biller Help24 Program Manager
Program manager job in Norcross, GA
Join the Team Making Possibilities Happen
If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.
Job Purpose:
We are seeking a proactive and strategic Customer Experience Operations Program Manager to lead the premium service desks within Biller HELP24. This role will be responsible for designing and executing operational strategies that ensure exceptional HELP24 service delivery, client satisfaction, and overall HELP24 team performance. The ideal candidate will serve as a key liaison between our clients, HELP24 analysts, Project Managers, Customer Success Managers and the overall business.
Essential Functions and Responsibilities
Lead the HELP24 operations of the premium program, overseeing a team of HELP24 analysts dedicated to the premium clients
Define and continuously improve how HELP24 interacts with clients, manages support tickets, and collaborates with internal stakeholders.
Serve as the escalation point for client-facing issues, ensuring timely and effective resolution.
Collaborate with internal stakeholders to align support strategies with broader customer goals.
Analyze feedback from clients and internal teams to identify areas for improvement and implement enhancements to the program.
Establish and monitor KPIs to track service quality, analyst performance, and customer satisfaction.
Foster a culture of accountability, responsiveness, and continuous improvement within the HELP24 team.
Qualifications (Education, Experience, Knowledge, Skills, and Abilities)
5+ years of experience in financial services, customer support operations, program management, or a related field.
Proven ability to lead teams and manage client-facing programs.
Demonstrated expertise in training and managing both offshore and near shore FTE, ensuring consistent training and competency levels across all teams.
Strong communication and interpersonal skills, with the ability to receive and act on constructive feedback.
Experience working cross-functionally in a fast-paced environment.
Familiarity with customer service ticketing systems, CRM platforms, and customer feedback tools.
Preferred Qualifications (Education, Experience, Competencies)
Experience managing premium or high-touch clients.
Background in IT support, SaaS, or enterprise services.
Process improvement or change management certification (e.g., Lean, Six Sigma)
Competencies
Operational Strategy & Execution
Ability to design, implement, and refine operational strategies that enhance service delivery and team performance.
Skilled in aligning support operations with broader business and customer success goals.
Leadership & Team Management
Proven leadership in managing high-performing, cross-functional, and geographically distributed teams.
Ability to foster a culture of accountability, responsiveness, and continuous improvement.
Customer-Centric Mindset
Deep understanding of customer experience principles and a commitment to delivering premium service.
Skilled in managing escalations and ensuring timely, effective resolution of client issues.
Stakeholder Collaboration
Strong interpersonal skills to work effectively with internal teams including Project Managers, Customer Success Managers, and Analysts.
Ability to serve as a liaison between clients and internal stakeholders to ensure alignment and satisfaction.
Analytical & Problem-Solving Skills
Proficient in analyzing client feedback and operational data to identify trends and drive improvements.
Experience in setting and monitoring KPIs to measure service quality and team performance.
Communication & Influence
Excellent verbal and written communication skills, with the ability to influence and drive change across teams.
Comfortable receiving and acting on constructive feedback to improve processes and outcomes.
Technical Proficiency
Familiarity with customer service platforms (e.g., ticketing systems, CRMs, feedback tools).
Ability to leverage technology to streamline operations and enhance customer experience.
Program & Change Management
Experience managing premium or high-touch clients.
Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and change management best practices.
Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.
Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at ******************** Job ID (Requisition #16696)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally
#LI-LF1
#LI-Remote
Auto-ApplyProgram Manager, BSA/AML & Fraud
Program manager job in Suwanee, GA
The Program Manager is responsible for managing the governance, process, and program infrastructure that supports the Bank's BSA/AML, OFAC, and Fraud compliance programs. This role leads policy and procedure development, annual risk assessments, training and awareness, intake workflow design, and data validation. The Program Manager also manages the Bank's fraud program infrastructure, including loss reporting and control testing, and partners with business units on new product and technology initiatives to ensure financial crimes risks are identified and mitigated. The Program Manager ensures all program elements remain aligned to the Bank's enterprise risk appetite and Board/Audit Committee expectations, serves as a primary liaison with regulators and auditors, and may act as Deputy BSA Officer when designated.
Key Responsibilities / Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Develop, maintain, and update policies and procedures related to BSA, AML, OFAC, CIP, and Fraud.
* Design and deliver training and communications, including bank-wide annual BSA/AML/Fraud training, branch communications, and targeted awareness campaigns.
* Lead annual BSA/AML, OFAC, CIP, and Fraud risk assessments, documenting methodology, findings, and recommendations.
* Manage suspicious activity/fraud intake workflow design, routing logic, and testing to ensure timely and accurate escalation.
* Conduct data validation and testing for monitoring systems and intake processes, ensuring completeness and accuracy of data feeds.
* Manage the Bank's fraud program infrastructure, including fraud loss reporting, KRI/KPI framework, and prepare dashboards and reporting packages for senior management, Audit Committee, and the Board.
* Track and monitor internal issues and QA findings, audit and exam findings (MRAs/MRIAs), ensuring remediation and accountability.
* Partner with business lines and IT on new product and technology reviews to identify financial crimes risks and ensure adequate controls prior to launch.
* Support audit and exam preparation by providing documentation, governance materials, and responses for assigned program areas.
* Provide surge support during high alert/case volumes by assisting with basic investigative tasks or CTR preparation.
* Provide continuity and succession support by serving as Deputy BSA Officer when designated.
* Maintain confidentiality and security of sensitive information.
* Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
* Complete mandatory annual compliance training.
* Perform other duties and special projects as assigned.
Job Requirements
Education:
* Bachelor's degree in Accounting, Finance, Business, Criminal Justice, or related field.
Required:
* 5+ years of experience in BSA/AML, Fraud, or compliance program management.
* Demonstrated experience developing and maintaining policies, procedures, and training programs.
* Experience conducting enterprise-wide risk assessments.
* Knowledge of AML, OFAC, CIP, and Fraud regulations.
* Strong project management skills, with ability to lead cross-functional initiatives.
* Experience with fraud loss reporting, KPI/KRI frameworks, or control testing.
* Proven ability to lead regulatory exams and audits, including issue remediation and examiner engagement.
* Experience developing and presenting program metrics and KRIs/KPIs to senior leadership and/or Boards.
* Strong written and verbal communication skills, including ability to draft policy documents, training content, and management reporting.
* Ability to manage multiple priorities, deadlines, and stakeholders.
* High attention to detail and ability to document program governance requirements.
Preferred:
* Advanced degree or professional certification (CAMS, CFE, PMP).
* Prior experience with transaction monitoring systems (Verafin preferred).
* Experience working in mid-size or larger banks ($5-50B+) in a program management capacity.
* Familiarity with audit, exam, and issue management processes.
* Experience working with technology teams to design or validate data feeds and workflows.
Core Competencies and Skills:
* Governance & Documentation: Ability to translate regulatory requirements into practical policies and processes.
* Training & Awareness: Skilled at developing content and delivering messages across the Bank.
* Project Management: Strong planning and organizational skills to manage multiple deliverables.
* Analytical Thinking: Able to evaluate risk assessments, metrics, and program performance.
* Collaboration: Builds relationships with stakeholders across risk, IT, operations, and business lines.
* Continuous Improvement: Identifies opportunities for efficiency, standardization, and automation.
* Strategic Thinking: Ability to align program initiatives with enterprise risk appetite and regulatory expectations.
* Change Management: Skill in guiding stakeholders through adoption of new policies, workflows, or systems
* Stakeholder Engagement: Ability to collaborate and influence across lines of business, IT, risk, and senior leadership.
* Regulatory Readiness: Ensures program is always exam-ready, with documentation and evidence available.
* Board/Committee Communication: Prepares and delivers clear reporting packages to executive and governance committees.
About HomeTrust Bank
HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at ************ Apply today to take your first steps towards joining this talented population of employees within a growing organization.
Work Environment, Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.
* This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
* Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
* Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
* The employee will frequently communicate and must be able to exchange accurate information with others.
* The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.
DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.
Program Manager Trainee
Program manager job in Berkeley Lake, GA
Div. 32 Duluth, GA Responsible for dispatching service work orders and record keeping of completed work and customer approvals, while also providing support to Program Managers. Essential Duties and Responsibilities include the following. Other duties may be assigned.
* Establishment of the post-sales relationship with customers.
* Creates and dispatches service work orders
* Works with Partners to obtain work schedules
* Places follow up Phone Calls to ensure compliance Assist in invoicing when needed
* Updates system with notes, customer approvals and dispatch work orders
* Completes weekly reports for Program Manager review
* Assists in managing the Customer email box when needed
Education and/or Experience
Bachelors Degree or two or more years related experience and/or training; or equivalent combination of education and experience.
Computer Skills
Microsoft Office to include Word, Excel.
Manager Development Program
Program manager job in Snellville, GA
Job Description
Company: Chick-fil-A Centerville Hwy and Zoar Church Road
Be part of a Brand New Grand Opening restaurants
Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
Value and Appreciate Employees
Health/Dental/Vision Insurance
Childcare assistance available
Tuition assistance available
Free meal while working
Bonus plan once eligible
Tuition Discounts at Over 100 Colleges
Never work on Sundays
Excellent Career Advancement Opportunities
Overtime Available
Opportunity
We are looking for an
enthusiastic
individual to join our Leadership Development Program team at Chick-fil-A. This “hands-on” management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This opportunity provides a clear roadmap for your professional growth to get you into a senior leadership role specifically suited to match your strengths.
Your Impact
Delivering operational excellence, working in all aspects of the restaurant to gain critical experience and knowledge of how to effectively operate a multi-million dollar business
Building high performance teams, identifying and coaching up-and-coming leaders.
Manage a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards
Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales
Providing the highest quality of guest service through all contact points
Maintaining a work environment that ensures and promotes food & team safety
Background Profile
2 years of Leadership experience
Bachelor's Degree (preferred)
Hospitality experience (preferred)
Passion for Chick-fil-A's values
Apply now and you will be contacted ASAP.
Healthcare Program Manager
Program manager job in Flowery Branch, GA
medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and experienced team of nearly 2'700 employees provide our customers with uncompromising quality, proximity, and agility. medmix is headquartered in Baar, Switzerland. Our shares are traded on the SIX Swiss Exchange (SIX: MEDX). ****************
Responsible for planning, organizing, and controlling resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints.
Job Description
Lead and inspire cross functional teams including plant operations, equipment vendors, contractors, and key stakeholders, to deliver high impact outcomes.
Design and manage detailed project timelines, visual dashboards, and interdependency maps to ensure alignment with business goals and on time execution.
Collaborate across engineering, quality, regulatory, and operational workstreams to finalize processes, ensure regulatory compliance, and maintain cross functional alignment.
Support the development and mapping of operational procedures to ensure regulatory compliance and create clear, user friendly workflows for cross functional teams
Deliver concise, transparent project updates and facilitate stakeholder meetings to communicate progress, address risks, and manage expectations effectively.
Monitor and report on the status of projects including cost, timing and staffing.
Cultivate strong relationships with diverse, multicultural stakeholders through clear, consistent communication of decisions, risks, and strategic updates.
Manage projects and processes while working independently with limited supervision.
Organize project teams and assign individual responsibilities.
Identify and resolve obstacles to completing project on time and to budget
Manage multiple, interrelated projects.
Integrate customer or vendor tasks into the project plan and track and review customer and vendor deliverables.
Assist in the identification and implementation of cost optimization and reduction initiatives.
Support the start-up and integration of new operations projects.
Ensure that all business activities conform to local laws and regulations and are following company policies and procedures
Ensure compliance with laws and regulations regarding environmental protection, fire prevention as well as occupational health and safety.
Qualifications
Bachelor's degree in mechanical, process engineering or a related field, or commensurate years of work experience in healthcare product management
Several years of work experience in an healthcare manufacturing environment (e.g. plastic components, medical devices, injection molding, automation
Good knowledge of operations quality tools and workplace safety
Project Management Associate or similar certification preferred
Logistics and supply chain experience preferred
Proficient in MS Office (Word, Excel, Outlook), SAP knowledge preferred
Strong written and verbal communication skills, being able to communicate across the organization and with stakeholders on different levels
Additional Information
Benefits we offer:
An innovative, vibrant and agile culture
Growth opportunities in a globally successful and dynamic business on a growth trajectory:
Excellent employee benefits including
Eligible 15 days of PTO (Prorated in the first year)
Twelve (12) company paid holidays per year
Medical, dental, vision, Life/AD&D, Short- and Long-Term Disability
medmix Employee Savings Plan / 401k with 100% employer match up to 6% of your annual base salary
Eligible to receive additional non-elective 401k contributions on a quarterly basis
Employee Assistance Program
Access to a wide range of discounts on shopping, entertainment and lifestyle
Years of Service Awards
medmix is an equal opportunity employer, committed to the strength of a diverse workforce.
93% of our employees would go above and beyond to deliver results - do you have the drive to succeed? Join us and boost your career, starting today!
Family Engagement Manager
Program manager job in Watkinsville, GA
The Family Engagement Manager leads family connection efforts at esp Athens, ensuring every interaction reflects joyful hospitality and the
esp way
. This role oversees family communications, events, and recruitment while managing staff and systems that support engagement. The ideal candidate is a warm, organized, and strategic relationship-builder who thrives on creating meaningful, deep and wide experiences for families.
About esp:
Founded in 1986 in Watkinsville, Georgia, esp exists to create transformative experiences for people with disabilities and their families and change communities for the better. esp now operates four locations across the state of Georgia to provide year-round programming, summer camp, and family support to nearly 1,000 families. To learn more, visit espyouandme.org
Top Five Responsibilities:
Leadership, Management and Accountability of Family Support Coordinator, interns and assistants supporting family engagement.
Plan and implement esp Athens Family Events in partnership with Inc. and the other sites to ensure they are aligned with the “esp way”.
Be the primary lead on communicating effectively and efficiently with esp Athens families and ensure all interactions are infused with joyful hospitality.
Lead team efforts for recruiting new families including New Family Meetings, awareness events and Family Conversion processes.
Plan and manage esp Sibs programming and recruitment.
Other Functions and Responsibilities:
Cultivate and maintain positive relationships with esp families
Assist the Site Executive Director and Program Manager in organizing, systematizing, and creating processes for all communication methods for esp families
Ensure CampSite and all its modules are being utilized and systematized to achieve completion and effectiveness for families.
Coordinate and manage registration for esp programs and events
Identify target audiences to invite into the mission of esp for family involvement
Train and support the Athens full-time team, Program Assistants, and Summer Camp Leadership on how to navigate CampSite
Collaborate with esp Marketing team on the creation of promotional and educational materials for families that highlight the services that esp offers, along with additional outside resources
Create graphics to better communicate to esp families about programmatic opportunities
Knowledge and Skills:
Strong written and verbal communicator, with the ability to lead meetings, speak to community audiences, share esp's mission, and communicate with diverse audiences
Exhibits attention to detail across all communication platforms
Strong collaborator actively seeking input across the organization
Ability to build meaningful relationships, and advance the esp mission through them
Both strategic and performance-oriented; meeting daily needs and project deadlines
Strong time management skills, with the ability to balance multiple needs across all esp teams
Ability to think strategically about how we can innovate new and ongoing family engagement opportunities
Must have very strong organizational skills to further support the Athens families and team
Proficient in Google Suite and comfortable with technology and multiple management platforms
Has a strong head on their shoulders to deal with negative feedback and input from families in a positive, professional, and healthy way
Warm, inviting personality, especially upon first impression
Enjoys getting to know people at a deeper level, asks leading questions in conversations
Extroverted
High Hospitality Quotient
Job Details:
FLSA Status: Exempt
Compensation: $58,000 - $63,000
Immediate Supervisor: esp Athens Executive Director
Benefits:
Competitive benefits package including health insurance, flexible schedule and annual PTO
A fun, energetic and passionate employee culture
The opportunity to be a part of an undeniable mission changing lives daily
esp provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
esp is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. As part of this commitment, esp will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact esp's People Team at ******************.
Auto-ApplyProject Manager II-IV
Program manager job in Tucker, GA
This position is responsible for the complete execution of Capital Projects. It encompasses all aspects of project functions including project development, engineering/design, procurement, construction, budget/actual management and reporting, commissioning, startup and testing of capital projects that are required at new generation sites or OPC's existing power generation fleet with a capital expenditure of up to $20 million. This position may be responsible for managing multiple projects at a time. This position directs projects to ensure safety, environmental, budget, and schedule goals are met.
Job Duties:
Manage assigned projects which includes permitting, engineering, design, procurement, environmental and regulatory compliance, quality assurance, and records management.
Support development of and negotiate contracts for procurement, construction and consulting as required.
Coordinate with the Operations and Technical Services organization to ensure appropriate awareness of and participation in the engineering review of project design and in the planning for and execution of start-up and commissioning.
Required Qualifications:
We are open to hiring for this position at a range of experience levels, Project Manager II-IV.
Education: B.S. in Mechanical, Electrical, or Civil Engineering; B.S. in construction management
Experience: 5+ years of experience in major industrial or power projects
Equivalent Experience: 7+ years of experience working at large power plants involving maintenance, capital projects and budget management
Specialized Skills:
Strong fiscal aptitude and proven strong computer skills (thorough knowledge and experience with Microsoft Office programs (Excel, Word, Power Point), asset management software (Maximo, etc.) and Adobe Acrobat.)
Working knowledge of power plants and the utility industry.
Polished interpersonal skills/ability to effectively interface and influence, and ability to work in a team environment with results-oriented style.
Licenses, Registrations, and/or Certifications: No special licenses, certifications or registrations required: however, PE or Project Management Professional (PMP) certification are a plus
Travel: 20% - 35% depending on project(s) status
Unusual hours required of this position: Overnight travel to vendors, engineer offices, project sites, etc.
1-on-1 Direct Support for an Adult Day Program
Program manager job in Stone Mountain, GA
This posting is for a direct support staff member to support one male individual with developmental disabilities in a day program. This individual will work from 7 am to 3 pm and will ride on the van to and from the program with the individual.
As a 1-on-1 Direct Support Professional, you would responsible for carrying out the planned program, assisting with the personal care of the Individual, recording certain Individual and program information, and supporting the individual in participating in activities including: active games and group
Duties and Responsibilities
Carry out planned program activities as directed such as leading an exercise and discussion group.
Sign in/out Individuals, recording items brought and the clothing descriptions.
Assist in orientation of new Individuals.
Assist with personal care activities of Individuals (coats, transferring, ambulation, lavatory, eating, hand washing, etc.) to meet the individual's needs.
Daily, review communication book for ongoing changes in the programs or the Individuals.
Participate in set up/clean up of lunches and snacks. Assist in monitoring kitchen and cleaning supplies.
Maintain accurate and timely documentation of participant attendance, activities, and any incidents.
Attending staff meetings when possible.
Other duties as assigned.
Qualifications
Minimum of one year working with adults, particularly those with disabilities.
Knowledgeable about the physical, social and mental health needs of individuals with developmental disabilities.
Excellent interpersonal skills in dealing with Individual, paraprofessional staff and volunteers.
Ability to be flexible with schedule changes.
Basic First Aid and CPR certification, or willingness to obtain upon hire.
Competencies
Attendance/Punctuality - Is Consistently at work and is on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Safety and Security - Observes safety and security procedures; Determines appropriates action beyond guidelines Reports potentially unsafe conditions; Uses equipment and materials properly.
Customer Service - Manages difficult or emotional Individual situations; Responds promptly to client needs; Solicits Individual feedback to improve services; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Physical Demands and Work Environment
Frequently required to stand for extended periods
Frequently required to walk for extended periods
Occasionally required to sit for extended periods
Continually required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk and listen
Occasionally required to lift/push/carry items up to 25 pounds
Project Manager
Program manager job in Conyers, GA
Direct Hire Atlanta GA Region Salary is up to 140k and bonus What Our Client Offers: * Opportunity for Growth and Advancement * Leadership, Development and additional learning opportunities to enhance Skills * Benefits - Medical, Dental, 401k w a match, Discounts, Tuition Reimbursement & more!
* Ability to be involved in the community and volunteer in programs you are passionate about!
* Team atmosphere, Diverse Cultural and a company belief that all people should be treated with respect.
Summary of What you will be doing in this Position
* Provides project administration and support for various project workflows within Product Development, understanding the new product commercialization workflow. Work with cross-functional teams to ensure key project deliverables are met.
* Assists Project Management team to develop and implement programs and systems to improve efficiencies, speed and quality of documentation support, project timelines and compliance efforts in support of departmental and business unit goals and objectives.
* Supports the product development team through implementation and project support of strategic commercialization initiatives.
What Qualifications you Should Have
* Bachelor's Degree (science, technology, engineering, business or related field)
* 5 plus years of project management, food industry and product development experience. Strong communication and relationship building skills.
* FDA and USDA regulations knowledge
Additional Skills that are Desired
* Ability to independently research formulation or data issues
* Understand supply chain issues around material shortages, assured supply, and qualification of new raw materials.
* Be strategic, proactive, assertive and goal oriented in driving business growth.
If you are qualified and ready for a new opportunity with a great company please share
Your resume with Kristie at kharnish@blackrockres.com, along with the best time to reach
you.
#LI-KH1
Project Manager (Asset Management - Water)
Program manager job in Buford, GA
To solve complex challenges, you need to challenge the status-quo.
At GHD Advisory we are invested in creating sustainable commercial outcomes with clients driving change in water, energy and urbanization.
Join a team committed to solving complex challenges across the value chain, from capital deployment to asset management, enabling resilience, growth and sustainability.
Together, we'll help create a future for generations to come.
Who are we looking for?
Our Asset Management team is looking for a Project Manager to join their team in Atlanta, GA! In this role, you will support condition assessment, preventive maintenance planning, and the planning and delivery of sewer pipeline rehabilitation and renewal projects. You will also support the implementation and use of Enterprise Asset Management Systems (EAMS), including translating inspection, work-order, and condition data into effective workflows, performance metrics, and capital investment strategies.
Our Hybrid Work Model:
Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in the office three days a week to contribute, connect and excel in our vibrant environment.
Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:
Consulting Project/Program Design: Contribute to, and record the design of, the project architecture, building on the initial proposal and the strategic interviews to develop a solution that meets the client's stated requirements and addresses any identified client issues.
Consulting Project Delivery: Research, collate, and analyze information to identify key themes and deliver a broad range of standardized training and documentation, advice, or reports to support client projects and programs.
Consulting Project Content Development: Develop and write materials that are highly visible, such as slide decks for presentations to senior management or standardized client reports.
Community of Practice Management: Participate actively in a community of practice in a defined area of expertise or consulting to build own expertise.
Client Issue Diagnosis: Collate and conduct analysis of the tactical and operational information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.
Data Collection and Analysis: Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.
Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Project Management: Deliver small- or medium-scale projects while working within an established program management plan.
Business Advice: Oversee the provision of business advice of moderate complexity.
Client & Customer Management (External): Manage relationships with small clients while also helping senior colleagues manage relationships with larger key clients and customers.
What you'll bring to the team:
Bachelor's and/or Master's degree in Civil Engineering
EIT certification; ability to obtain PE license preferred
At least 7 years of experience delivering asset management programs for municipal water, wastewater, and stormwater systems
#LI-JK1
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.
Auto-ApplyAdministrative Project Manager (Project Controller, Construction)
Program manager job in Duluth, GA
As a design/build engineering firm and general contractor that designs and builds food and beverage processing facilities, Dennis Group's Administrative Project Managers (Project Controllers) are a pivotal part of our design/build project execution team. Our industrial projects are complex and require a significant amount of coordination to be successful. Administrative Project Managers (APM) are responsible for providing administrative project management services in support of all planning, engineering, billing and construction activities. As an APM you will interact frequently with our project managers, architects, and multiple different kinds of engineering staff. APMs are guided by Dennis Group corporate principles to be responsible and trustworthy; be fair, honest and respectful; to build relationships through competence, trust and reliability; to deliver value; and to conduct yourself as a professional and represent the company well. Typical responsibilities will include but not limited to:
Responsibilities
* Project accounting, budgeting and cost management (invoices, payment, different client billing types, data, formula usage, audits, etc.)
* Understanding of project management budget worksheets, including Cash Flow, Hours, and SOV Tabs.
* Interacting with clients as needed
* Working independently for most projects
* Setting up and tracking multiple currencies on a project budget
* Working with project manager in the creation of the budget, including fee management and engineer hours
* Auditing project budgets against the PFT for lump sum projects
* Understanding time and material invoicing requirements and how to review
* Understanding how to make corrections and cross currency invoicing within the ERP
* Managing third-party relationships with vendors and suppliers
* Preparing and administering third-party agreements involving understanding brokerage requirements, negotiations, and contract modifications
* Understanding process of requesting vendor payment and working with project manager to release
* Establishing workflows with project manager and train project team
* Preparing and managing project bid packages / documents and pre-bid processes
* Creating of all project templates including bidding and procurement templates
* Procuring project services and equipment (rentals, PPE, etc.)
* Preparing and maintaining project reports and logs
* Developing and maintaining project schedules
* Preparing permit applications
* Providing construction management team jobsite setup support
* Coordinating project close-out activities (vendor final invoicing, reconciliation, etc.)
* Promoting continuous and productive communication between project participants including internal and external clients and partners
* Researching administrative project management best practices
* Supporting talent growth within our organization
* Handling complex issues and tasks with minimal supervision and advising subordinate team members on solutions to issues they encounter
Required Education Skills and Experience
Successful APMs at Dennis Group are highly organized, professional, self-motivated, and energetic individuals with excellent communication and inter-personal skills. In addition, you have:
* A Bachelor's degree in Construction Management, Construction Engineering, Business management or similar (preferred).
* 4+ years of experience working for a Construction, Engineering or Architectural firm
* 4+ years of experience in project budgeting, scheduling, third-party agreements, and project reports and logs.
* 4+ years of experience in coordinating project efforts from bid packages to close-out activities.
* 4+ years using excel daily - must be proficient more than a beginner and must have experience with formulas, pivot tables, charts, macros, etc.
* Proficiency in MS Office (daily use, proficient, easily capable to learn new functions)
* Strong multi-tasking skills
* An ability to manage and prioritize multiple concurrent responsibilities
* A strong attention to detail
* Familiarity with MS Project, as well as Deltek, Viewpoint and Timberline are a plus.
* Travel requirement - All new hires should expect to spend some time in both the office and the field during their first 18 months for training and development purposes.
Physical Requirements
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift-up to 15 pounds at times.
About Us
We plan, design, engineer, and build food plants for major brands across the country and the world. For the past three decades, we've focused exclusively on the food and beverage industry, helping your favorite brands put your favorite foods in the grocery store. Simply put, food isn't one thing we do, it's all we do.
Dennis Group offers competitive compensation packages commensurate with experience. We provide comprehensive employee benefits including medical, dental, life and disability insurance, paid time off including an open vacation policy, as well as bonus, profit-sharing, and retirement plans.
Dennis Group is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics
JOB CODE: 1002644
Project Manager - Data Centers
Program manager job in Norcross, GA
Job Description
If being a part of a world-class organization that operates in some of the most advanced technological environments around the world sounds like a dream job, Network Connex might be the right fit for you! You'll be part of a team working together to solve customer problems every day, with compensation and benefits that are an investment in your career, financial future, and overall well-being.
In addition to competitive base pay, Network Connex offers a comprehensive benefits package designed to support your physical, mental, and financial health you can begin participating in our programs on the first of the month following your start date.
Join our Vanguard 401(k) plan, with immediate vesting and a generous company match to help you build long-term financial security. Our team also enjoys 10 paid company holidays, a generous PTO accrual schedule, and access to discounts on useful products and services.
This role will focus on working with hyperscale tenants/end users, leading projects in large-scale data centers.
Responsibilities:
Lifecycle Leadership: From presales to post-installation, you'll steer projects of all scales, navigating through planning, procurement, execution, and closeout with a strategic lens.
Milestone Mastery: Ensure project plans are bulletproof, tracking milestones, timelines, and budgets to guarantee success.
Quality Champion: Drive our quality assurance ethos at every project phase, embedding excellence into our deliverables.
Risk Navigator: Proactively identify and mitigate project risks, ensuring smooth sailing and swift corrective actions when needed.
Change Manager: Skillfully manage change control, securing necessary adjustments and approvals to keep projects aligned with goals.
Team Orchestrator: Lead and inspire your project team, including Network Connex' finest and our trusted subcontractors/vendors, to deliver outstanding results on time.
Relationship Builder: Cultivate enduring relationships with existing accounts and explore new territories, opening doors to fresh opportunities for Network Connex' comprehensive suite of services.
Financial Steward: Align all contract documents, ensuring proper billing and budget adherence for financial transparency and accountability. Qualifications
A visionary with a knack for navigating complex low-voltage projects
Experience in one of the following: structured cabling, Audio Visual, Access Control, CCTV, Wi-Fi or DAS • Experience leading large scale projects in data centers is preferred
Fluent in project management methodologies, with excellent PC and MS Office skills.
A communicator par excellence, adept at engaging with both internal teams and external clients to foster trust and collaboration.
Willing to travel locally as projects demand, bringing your leadership where it's needed most.
Ability to investigate and analyze critical situations in a non-emotional manner
Ability to read engineering design drawings and specifications
Experience developing construction schedules Certifications
PMP preferred Network Connex offers its employees the following benefits and leave programs.
Job requirements:
Must pass a background check
Must pass a drug screen
valid Driver's License
EEOC-Minority/Female/Disability/Veteran
Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.
Associate Project Manager or Project Manager
Program manager job in Tucker, GA
Job Description
Associate Project Manager - With direction from Senior Project Managers and Manager, manage a cross-functional team of staff and contract resources in the planning, engineering and construction of multiple substation and transmission line projects. Project assignments will comprise of less complex projects supporting GTC programs. For assigned projects, support the scope development process and manage the scoping, estimating, cost and schedule, siting, environmental and regulatory compliance, design, contract management, procurement, land acquisition, construction, commissioning and close-out functions. Manage projects in support of special corporate capital programs. Support the public input process and condemnation activities. Direct project specific relationships with Member Systems and their customers, generation interconnection entities, ITS Members, contractors, consultants and vendors. Ensure the use of approved project methodologies and compliance with Corporate policies and procedures. Ensure timely and accurate reporting of project status to management.
Project Manager - Manage a cross-functional team of staff and contract resources in the planning, engineering, and construction of multiple substation and transmission line projects. Project portfolio assignments will comprise large, complex, high-value projects. For assigned projects; manage the scoping, estimating, cost and schedule, siting, environmental and regulatory compliance, public input, design, contract management, procurement, land acquisition, condemnation, construction, commissioning, and close-out functions. Direct project-specific relationships with Member Systems and other customers, regulators, communities, contractors, consultants, and vendors. (PM) Participates in the development and implementation of business processes necessary to manage capital projects effectively. Participates in the process improvement teams. Assists in leading the development and management of Business Alliances and Partnerships with key contractors and vendors. A key participant for ITS coordination of project sponsorship, scope, and technical coordination. Ensure the use of approved project methodologies and compliance with Corporate policies and procedures. Provides training and mentoring to Associate Project Manager.
Education: BS in Engineering, Project Management, Construction Management.
Experience:
Associate Project Manager - Five (5) years in the electric utility transmission projects industry with experience in some of the following areas: scoping, estimating, project control, contract administration, facility siting, environmental/regulatory, land acquisition, design, construction and project management.
Project Manager - Five (5) years (PM) of experience in the electric utility transmission projects industry with experience in some of the following areas: scoping, estimating, project control, contract administration, facility siting, environmental/regulatory, land acquisition, design, construction, and project management.
Equivalent Experience:
Associate Project Manager - Ten (10) years in the electric utility transmission projects industry with experience in some of the following areas: scoping, estimating, project control, contract administration, facility siting, environmental/regulatory, land acquisition, design, construction and project management.
Project Manager - Total of ten (10) years of experience. Five (5) years in the electric utility transmission projects industry in some of the following areas: design, siting, project control, land acquisition, and construction. Additional five (5) years of experience in project management of transmission projects.
Licenses, Certifications and/or Registrations: Registration, or qualified for immediate registration, as a Project Management Professional (PMP) or as a Professional Engineer in the State of Georgia.
Specialized Skills (e.g., typing, computers, software, tools and equipment uses, etc.): Computer Network environment with Microsoft Office.
Job Posted by ApplicantPro
Biller Help24 Program Manager
Program manager job in Norcross, GA
Join the Team Making Possibilities Happen
If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.
Job Purpose:
We are seeking a proactive and strategic Customer Experience Operations Program Manager to lead the premium service desks within Biller HELP24. This role will be responsible for designing and executing operational strategies that ensure exceptional HELP24 service delivery, client satisfaction, and overall HELP24 team performance. The ideal candidate will serve as a key liaison between our clients, HELP24 analysts, Project Managers, Customer Success Managers and the overall business.
Essential Functions and Responsibilities
Lead the HELP24 operations of the premium program, overseeing a team of HELP24 analysts dedicated to the premium clients
Define and continuously improve how HELP24 interacts with clients, manages support tickets, and collaborates with internal stakeholders.
Serve as the escalation point for client-facing issues, ensuring timely and effective resolution.
Collaborate with internal stakeholders to align support strategies with broader customer goals.
Analyze feedback from clients and internal teams to identify areas for improvement and implement enhancements to the program.
Establish and monitor KPIs to track service quality, analyst performance, and customer satisfaction.
Foster a culture of accountability, responsiveness, and continuous improvement within the HELP24 team.
Qualifications (Education, Experience, Knowledge, Skills, and Abilities)
5+ years of experience in financial services, customer support operations, program management, or a related field.
Proven ability to lead teams and manage client-facing programs.
Demonstrated expertise in training and managing both offshore and near shore FTE, ensuring consistent training and competency levels across all teams.
Strong communication and interpersonal skills, with the ability to receive and act on constructive feedback.
Experience working cross-functionally in a fast-paced environment.
Familiarity with customer service ticketing systems, CRM platforms, and customer feedback tools.
Preferred Qualifications (Education, Experience, Competencies)
Experience managing premium or high-touch clients.
Background in IT support, SaaS, or enterprise services.
Process improvement or change management certification (e.g., Lean, Six Sigma)
Competencies
Operational Strategy & Execution
Ability to design, implement, and refine operational strategies that enhance service delivery and team performance.
Skilled in aligning support operations with broader business and customer success goals.
Leadership & Team Management
Proven leadership in managing high-performing, cross-functional, and geographically distributed teams.
Ability to foster a culture of accountability, responsiveness, and continuous improvement.
Customer-Centric Mindset
Deep understanding of customer experience principles and a commitment to delivering premium service.
Skilled in managing escalations and ensuring timely, effective resolution of client issues.
Stakeholder Collaboration
Strong interpersonal skills to work effectively with internal teams including Project Managers, Customer Success Managers, and Analysts.
Ability to serve as a liaison between clients and internal stakeholders to ensure alignment and satisfaction.
Analytical & Problem-Solving Skills
Proficient in analyzing client feedback and operational data to identify trends and drive improvements.
Experience in setting and monitoring KPIs to measure service quality and team performance.
Communication & Influence
Excellent verbal and written communication skills, with the ability to influence and drive change across teams.
Comfortable receiving and acting on constructive feedback to improve processes and outcomes.
Technical Proficiency
Familiarity with customer service platforms (e.g., ticketing systems, CRMs, feedback tools).
Ability to leverage technology to streamline operations and enhance customer experience.
Program & Change Management
Experience managing premium or high-touch clients.
Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and change management best practices.
Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.
Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at ******************** Job ID (Requisition #16697)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally
#LI-LF1
#LI-Hybrid
Auto-ApplySoccer Program Manager
Program manager job in Loganville, GA
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
Competitive Pay, Benefits & monthly bonus plan
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Job Title: TOCA Training Manager
Location: Loganville, GA
Report To: General Manager
Hours Required: Full Time, Candidates must be able to work evenings and weekends
Position Overview:
Be the game-changer! Lead our tech-powered soccer training program and help players of all levels level up fast. You'll be the one making TOCA's cutting-edge, tech-driven training fun and impactful while managing a squad of energized coaches.
Your Game Plan:
Community Growth & Program Buzz (50%)
Soccer Hype Master: Connect with players, parents, local clubs, and coaches to spread the TOCA love. Your job? Get more players into TOCA sessions and keep them coming back for more.
Sales & Player Growth Playbook: Use cool marketing tactics and promos to boost sessions and camps. Collaborate with other center leaders to grow our TOCA soccer program.
Bring Players Back for More: Follow up with past players and get them back on the field with fun "come-back" offers.
Budget Captain: Keep an eye on revenue, expenses, and find ways to grow the program while sticking to the budget.
Training Tech & Operational Vibes (25%)
Tech-Powered Kickstart: Run 10 free “Kick Off” sessions each week, introducing players to TOCA's tech-focused training tools. Use data to show players their progress and boost conversions.
Clean & Clutter-Free: Make sure the facility is always in top shape-clean, welcoming, and buzzing with positive energy.
Session Strategist: Work with the General Manager to update schedules, improve rebooking rates, and keep players engaged. Ensure that each training session sticks to TOCA standards for quality.
TOCA Standards Champion (25%)
Drive implementation of TOCA Session Standards: Ensure your team of Trainers consistently delivers high-quality sessions that align with TOCA's curriculum and player pathways. Cascade new information and best practices to maintain excellence across all training sessions.
Build Your Dream Team: Recruit, train, and lead a squad of coaches who live for soccer and love TOCA's tech-driven approach.
Coach the Coaches: Provide regular feedback, lead fun training sessions, and ensure coaches are high-energy and ready to deliver awesome player experiences.
Safety & Fun Balance: Make sure all coaches keep things fun while following TOCA's safety rules.
Who You Are:
1-2 years of operations leadership experience-bonus points if it's in sports, retail, or hospitality
Passionate about player development and thrilled to see players improve their skills.
A connector-you love building relationships with players, coaches, and the local soccer community.
Organized, energetic, and ready to handle the fast pace of a busy training facility.
Available on weekends because that's when the soccer action happens.
A team player who knows how to motivate others while having fun.
#twmanager
Male 1-on-1 Direct Support for an Adult Day Program
Program manager job in Stone Mountain, GA
This posting is for a direct support staff member to support one male individual with developmental disabilities in a day program. This individual will work from 7 am to 3 pm and will ride on the van to and from the program with the individual.
As a 1-on-1 Direct Support Professional, you would responsible for carrying out the planned program, assisting with the personal care of the Individual, recording certain Individual and program information, and supporting the individual in participating in activities including: active games and group
Duties and Responsibilities
Carry out planned program activities as directed such as leading an exercise and discussion group.
Sign in/out Individuals, recording items brought and the clothing descriptions.
Assist in orientation of new Individuals.
Assist with personal care activities of Individuals (coats, transferring, ambulation, lavatory, eating, hand washing, etc.) to meet the individual's needs.
Daily, review communication book for ongoing changes in the programs or the Individuals.
Participate in set up/clean up of lunches and snacks. Assist in monitoring kitchen and cleaning supplies.
Maintain accurate and timely documentation of participant attendance, activities, and any incidents.
Attending staff meetings when possible.
Other duties as assigned.
Qualifications
Minimum of one year working with adults, particularly those with disabilities.
Knowledgeable about the physical, social and mental health needs of individuals with developmental disabilities.
Excellent interpersonal skills in dealing with Individual, paraprofessional staff and volunteers.
Ability to be flexible with schedule changes.
Basic First Aid and CPR certification, or willingness to obtain upon hire.
Competencies
Attendance/Punctuality - Is Consistently at work and is on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Safety and Security - Observes safety and security procedures; Determines appropriates action beyond guidelines Reports potentially unsafe conditions; Uses equipment and materials properly.
Customer Service - Manages difficult or emotional Individual situations; Responds promptly to client needs; Solicits Individual feedback to improve services; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Physical Demands and Work Environment
Frequently required to stand for extended periods
Frequently required to walk for extended periods
Occasionally required to sit for extended periods
Continually required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk and listen
Occasionally required to lift/push/carry items up to 25 pounds