Receptionist vs front desk associate

Differences between receptionist and front desk associate duties and responsibilities

Receptionist example responsibilities.

• Manage invoicing with QuickBooks, taking customer calls and helping with any issues, parts and equipment delivery/pickup/ordering.
• Manage multiple employee/resident databases utilizing an EMR system.
• Verify insurance information and manage medical records while ensuring confidentiality according to HIPAA requirements.
• Manage desk operations for the YMCA, organizing and documenting members' payments and collating operational documents
• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Bill patients for medical services provide by various doctors using ICD-9 and CPT-4 coding.
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Front desk associate example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Process reservations for business groups via opera system.
• Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
• Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.
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