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The differences between regional service managers and customer service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a regional service manager, becoming a customer service manager takes usually requires 4-6 years. Additionally, a regional service manager has an average salary of $97,948, which is higher than the $61,487 average annual salary of a customer service manager.
The top three skills for a regional service manager include customer service, customer satisfaction and service management. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Regional Service Manager | Customer Service Manager | |
| Yearly salary | $97,948 | $61,487 |
| Hourly rate | $47.09 | $29.56 |
| Growth rate | 5% | 6% |
| Number of jobs | 161,025 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 46% |
| Average age | 46 | 44 |
| Years of experience | 8 | 6 |
A regional service manager is responsible for handling service solutions and monitoring the staff's performance in providing the highest quality services for customers within their designated areas. Service managers manage the budget and resources allocation to support business functions and operational maintenance. They also assist the service staff in responding to the customers' inquiries and concerns and resolving their complaints. A regional service manager must have excellent communication and leadership skills to help the team maximize productivity and improve efficiency.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Regional service managers and customer service managers have different pay scales, as shown below.
| Regional Service Manager | Customer Service Manager | |
| Average salary | $97,948 | $61,487 |
| Salary range | Between $60,000 And $158,000 | Between $35,000 And $105,000 |
| Highest paying City | Mountain View, CA | Washington, DC |
| Highest paying state | California | New Jersey |
| Best paying company | KLA | |
| Best paying industry | Professional | Manufacturing |
There are a few differences between a regional service manager and a customer service manager in terms of educational background:
| Regional Service Manager | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between regional service managers' and customer service managers' demographics:
| Regional Service Manager | Customer Service Manager | |
| Average age | 46 | 44 |
| Gender ratio | Male, 80.8% Female, 19.2% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |