Sales administrator vs customer services coordinator

The differences between sales administrators and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a sales administrator, becoming a customer services coordinator takes usually requires 6-12 months. Additionally, a sales administrator has an average salary of $41,404, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a sales administrator include customer service, sales support and powerpoint. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Sales administrator vs customer services coordinator overview

	Sales Administrator	Customer Services Coordinator
Yearly salary	$41,404	$35,520
Hourly rate	$19.91	$17.08
Growth rate	5%	-4%
Number of jobs	82,712	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 47%
Average age	46	40
Years of experience	8	12

What does a sales administrator do?

A sales administrator supports sales representatives to make customer deals. Aside from that, tasks such as answering customer queries, checking stock availability, processing deliveries, sending out invoices, and maintaining records and databases are a sales administrator's duties. Overall, a sales administrator focuses on orders, communicating to customers via telephone or face-to-face, invoicing, targeting sales, and record keeping.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Sales administrator vs customer services coordinator salary

Sales administrators and customer services coordinators have different pay scales, as shown below.

	Sales Administrator	Customer Services Coordinator
Average salary	$41,404	$35,520
Salary range	Between $29,000 And $58,000	Between $27,000 And $45,000
Highest paying City	San Francisco, CA	Richmond, CA
Highest paying state	California	Massachusetts
Best paying company	KLA	Stanford University
Best paying industry	Technology	Finance

Differences between sales administrator and customer services coordinator education

There are a few differences between a sales administrator and a customer services coordinator in terms of educational background:

	Sales Administrator	Customer Services Coordinator
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	University of Southern California	-

Sales administrator vs customer services coordinator demographics

Here are the differences between sales administrators' and customer services coordinators' demographics:

	Sales Administrator	Customer Services Coordinator
Average age	46	40
Gender ratio	Male, 21.0% Female, 79.0%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between sales administrator and customer services coordinator duties and responsibilities

Sales administrator example responsibilities.

Manage distributor accounts including inventory management, allocations, and communicating internally with purchasing, logistics, finance and shipping departments.
Work with operations to expedite deliveries, or track shipments as requested by customer.
Confer with sales, shipping, and warehouse to expedite or trace missing or delay shipments.
Publish POS materials and create correspondence to distributors for seasonal promotion items.
Design and produce consumer/distributor incentive programs, POS materials and retail display systems.
Manage distributor accounts including inventory management, allocations, and communicating internally with purchasing, logistics, finance and shipping departments.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Sales administrator vs customer services coordinator skills

Common sales administrator skills

Customer Service, 37%
Sales Support, 13%
PowerPoint, 5%
Data Entry, 5%
CRM, 4%
Salesforce, 4%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Executive Management Industry
Sales Administrator
Sales Administrator vs Customer Services Coordinator

Updated January 8, 2025

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