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The differences between sales operations specialists and sales support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a sales operations specialist and a sales support representative. Additionally, a sales operations specialist has an average salary of $76,900, which is higher than the $38,310 average annual salary of a sales support representative.
The top three skills for a sales operations specialist include sales operations, CRM and customer service. The most important skills for a sales support representative are sales support, phone calls, and POS.
| Sales Operations Specialist | Sales Support Representative | |
| Yearly salary | $76,900 | $38,310 |
| Hourly rate | $36.97 | $18.42 |
| Growth rate | 4% | 4% |
| Number of jobs | 355,551 | 319,292 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 4 | 4 |
The sales operation specialist is the one who is responsible for making certain that the company's sales are efficient and effective. They gather and evaluate sales data for a company. The results are compared with business plans and previous forecasts to find out if goals were achieved. These specialists are also responsible for creating forecasts about upcoming sales data. Also, they make contracts that fulfill both customer and company needs. Skills required for a sales operations specialist include negotiation, good communication skills, analytical, and strong leadership skills.
A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.
Sales operations specialists and sales support representatives have different pay scales, as shown below.
| Sales Operations Specialist | Sales Support Representative | |
| Average salary | $76,900 | $38,310 |
| Salary range | Between $50,000 And $116,000 | Between $30,000 And $48,000 |
| Highest paying City | Seattle, WA | Seattle, WA |
| Highest paying state | Washington | Washington |
| Best paying company | Amazon | NetApp |
| Best paying industry | - | Finance |
There are a few differences between a sales operations specialist and a sales support representative in terms of educational background:
| Sales Operations Specialist | Sales Support Representative | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | SUNY College of Technology at Alfred |
Here are the differences between sales operations specialists' and sales support representatives' demographics:
| Sales Operations Specialist | Sales Support Representative | |
| Average age | 47 | 47 |
| Gender ratio | Male, 51.5% Female, 48.5% | Male, 39.9% Female, 60.1% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.3% American Indian and Alaska Native, 0.2% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |