Senior operations representative vs senior service representative

Differences between senior operations representative and senior service representative duties and responsibilities

Senior operations representative example responsibilities.

• Manage the SharePoint solutions for project communication and project document repository.
• Process electronic funds transfer (EFT) and ACH fraudulent claims.
• Coordinated-Schedule armored courier schedules to pick up orders for ATM's and retail clients.
• Monitor and audit ACH debits and credits as well as wire transfer processing for accuracy and efficiency.
• Present weekly demonstrations to financial institutions and major ATM owners countrywide.
• Oversee direct deposit enrollment and benefits enrollment organizing and faxing forms to corporate payroll and outsourcing company to ensure employee enrollment.
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Senior service representative example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Handle all cross ship customer request RMA.
• Process all incoming RMA requests in a timely manner and track to closure.
• Process after hours pharmacy overrides for Medicaid recipients.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
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