Senior program administrator vs call center manager

The differences between senior program administrators and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior program administrator has an average salary of $69,722, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for a senior program administrator include SR, sharepoint and financial reports. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Senior program administrator vs call center manager overview

	Senior Program Administrator	Call Center Manager
Yearly salary	$69,722	$37,614
Hourly rate	$33.52	$18.08
Growth rate	7%	6%
Number of jobs	113,066	123,791
Job satisfaction	3	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

Senior program administrator vs call center manager salary

Senior program administrators and call center managers have different pay scales, as shown below.

	Senior Program Administrator	Call Center Manager
Average salary	$69,722	$37,614
Salary range	Between $44,000 And $110,000	Between $23,000 And $60,000
Highest paying City	Oxnard, CA	Baltimore, MD
Highest paying state	California	Maryland
Best paying company	CenterPoint Energy	Scantron
Best paying industry	Manufacturing	Technology

Differences between senior program administrator and call center manager education

There are a few differences between a senior program administrator and a call center manager in terms of educational background:

	Senior Program Administrator	Call Center Manager
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Senior program administrator vs call center manager demographics

Here are the differences between senior program administrators' and call center managers' demographics:

	Senior Program Administrator	Call Center Manager
Average age	47	47
Gender ratio	Male, 34.7% Female, 65.3%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 8.0% Unknown, 4.7% Hispanic or Latino, 13.5% Asian, 6.9% White, 66.2% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between senior program administrator and call center manager duties and responsibilities

Senior program administrator example responsibilities.

Manage U.S. military, DoD, civilian, and foreign military production contracts.
Lead the introduction and upgrade of wireless infrastructure at remote locations to ensure adherence with internal and international wireless standards.
Lead the effort to revitalize the collaborative document share portal by moving to a user-friendly SharePoint base site.
Analyze, prepare, and submit proposals for U.S. Government, DoD, NASA, and foreign military customers.
Represent the logistics business division for all quality relate issues including process development for all ISO and Non-ISO certify warehouse locations.
Document entire A/R position responsibilities, processes and procedures.

Call center manager example responsibilities.

Lead the project to upgrade the WFM system to the current vendor version.
Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
Accomplish Medicare standards with qualitative and quantitative measures.
Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.

Senior program administrator vs call center manager skills

Common senior program administrator skills

SR, 12%
SharePoint, 11%
Financial Reports, 10%
Technical Assistance, 6%
Microsoft Project, 5%
R, 4%

Common call center manager skills

Strong Customer Service, 17%
Customer Satisfaction, 7%
Call Center Management, 4%
Process Improvement, 4%
Center Management, 4%
Payroll, 4%

Senior Program Administrator vs. similar jobs

Senior Program Administrator related careers

Senior Program Administrator related jobs

What similar roles do

Zippia Careers
Executive Management Industry
Senior Program Administrator
Senior Program Administrator vs Call Center Manager

Updated January 8, 2025

Browse executive management jobs