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The differences between service agents and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service agent and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $29,769 average annual salary of a service agent.
The top three skills for a service agent include regular maintenance, customer service and credit card. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Service Agent | Customer Service Trainer | |
| Yearly salary | $29,769 | $32,452 |
| Hourly rate | $14.31 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 218,795 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Service agents and customer service trainers have different pay scales, as shown below.
| Service Agent | Customer Service Trainer | |
| Average salary | $29,769 | $32,452 |
| Salary range | Between $22,000 And $38,000 | Between $25,000 And $40,000 |
| Highest paying City | Boston, MA | Tacoma, WA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Vestas Blades America | Salesforce |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a service agent and a customer service trainer in terms of educational background:
| Service Agent | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service agents' and customer service trainers' demographics:
| Service Agent | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.5% American Indian and Alaska Native, 0.8% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |