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The differences between service agents and service providers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service agent and a service provider. Additionally, a service provider has an average salary of $35,089, which is higher than the $29,769 average annual salary of a service agent.
The top three skills for a service agent include regular maintenance, customer service and credit card. The most important skills for a service provider are customer service, cleanliness, and social work.
| Service Agent | Service Provider | |
| Yearly salary | $29,769 | $35,089 |
| Hourly rate | $14.31 | $16.87 |
| Growth rate | -4% | 12% |
| Number of jobs | 218,795 | 25,552 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 53% |
| Average age | 40 | 43 |
| Years of experience | 12 | 12 |
A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
Service providers are individuals or entities offering services to an organization and other parties. They provide storage, processing, or network services. The providers offer organizations real estate, communications, education, legal, and consulting services. It is their job to complete the requested tasks of their clients, provide solutions to network problems, and recommend options based on the needs of their clients. They also suggest changes or opportunities necessary within the organization.
Service agents and service providers have different pay scales, as shown below.
| Service Agent | Service Provider | |
| Average salary | $29,769 | $35,089 |
| Salary range | Between $22,000 And $38,000 | Between $23,000 And $51,000 |
| Highest paying City | Boston, MA | San Francisco, CA |
| Highest paying state | Massachusetts | Hawaii |
| Best paying company | Vestas Blades America | Meta |
| Best paying industry | Technology | Insurance |
There are a few differences between a service agent and a service provider in terms of educational background:
| Service Agent | Service Provider | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 53% |
| Most common major | Business | Psychology |
| Most common college | - | SUNY at Binghamton |
Here are the differences between service agents' and service providers' demographics:
| Service Agent | Service Provider | |
| Average age | 40 | 43 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 11.8% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.5% American Indian and Alaska Native, 0.8% | Black or African American, 11.9% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 7.1% White, 56.0% American Indian and Alaska Native, 1.7% |
| LGBT Percentage | 7% | 11% |