The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "Relief CSR" m CSR, Driver, Customer Service, Manufacturing
$32k-37k yearly est. 4d ago
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Test Content Services Specialist
Psi Services 4.5
Service associate job in Bismarck, ND
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 14d ago
Virtual Customer Service Professional
Re-Krut Services
Service associate job in Bismarck, ND
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Additional Information
$9-14 hourly 3d ago
Customer Service
Hertz-Overland West, Inc.
Service associate job in Bismarck, ND
Job Description
Applicant must be high energy, outgoing, well spoken with strong verbal and written skills. We are looking for a strong driven individual who would like to work for a company that offers advancement as well as excellent benefits package. Pay? Above average plus commission and the empowerment to make many decisions on shift in order to provide your customer with the best possible service.
Applicants must be 18 years of age, poses a high school diploma or equivalent and a valid driver license, though not necessary is strongly preferred. Sales experience and customer service experience is a must. Participant of E-Verify
This is for night and weekend shifts full/part time. .
Job Types: Full-time, Part-time
Pay: $17.00 per hour
#hc19190
$17 hourly 32d ago
Customer Service Specialist
Apprenticely
Service associate job in Bismarck, ND
Apprenticely is helping Central Arkansas Telephone Cooperative (CATC) hire a Broadband &Telecommunications Customer Service Representative in Bismarck, AR. About the Employer: Central Arkansas Telephone Cooperative (CATC) is a member-owned rural cooperativecommitted to delivering reliable broadband and telecommunications services to the communitieswe serve. Our mission is to support local residents, businesses, and farms with dependableconnectivity and exceptional service. As a cooperative, we prioritize people and strive tostrengthen rural communities through service, fairness, and innovation. We live by our moto:“Owned by those we serve”$17 - $19 an hour
The Customer Service Representative serves as the first point of contact for cooperativemembers and customers. This role assists with service questions, billing inquiries, and accountneeds. The ideal candidate is friendly, service-minded, and enjoys helping neighbors in a close-knit community. Because we are a small organization, flexibility, problem-solving, andteamwork is essential.Key Responsibilities Provide courteous and professional support via phone, email, and in-person interactions. Assist members with: o New service applications and upgrade requests o Account changes and service plan explanations o Billing inquiries, payments, and financial assistance options Coordinate with field technicians and internal team members to ensure timely resolutionof all member concerns. Assisting Customer Service supervisor in developing marketing strategies. Assisting the Customer Service supervisor with cyber security protocols Maintain accurate customer and account information in cooperative systems. Explain cooperative policies, service offerings, and billing practices in a clear and helpfulmanner. Identify member needs and recommend services that support their household, business,or agricultural operation. Support improvements to processes that enhance member experience. Represent the cooperative positively and professionally in all interactions.
Qualifications High school diploma or equivalent required; additional education or training preferred. Prior experience in customer service, telecommunications, broadband, technical support,or related fields is preferred. Strong communication, patience, and active listening skills. Ability to remain calm, professional, and equitable when addressing issues or complaints. Comfortable working with computers, billing systems, and customer management tools. Basic understanding of internet, Wi-Fi, and networking concepts (or interest in learning). Strong organizational skills and the ability to manage multiple responsibilities in a small-team environment. A desire to support and strengthen rural communities through member-focused service.
What We Offer Competitive compensation Cooperative-driven workplace with a community focus Health, retirement, and other benefits Training and professional development opportunities A friendly, mission-driven work culture where your work supports your neighbors
What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT!
How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!
Keep in touch with us on social media Linkedin . Facebook . Instagram ********************
The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30SMS terms: Arkansas Center for Data Sciences (ACDS) DBA Apprenticely offers you the option to engage in SMS text conversations about your application for jobs and training programs. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. View our Privacy & SMS Policy: ****************************************** may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$17-19 hourly Auto-Apply 43d ago
Service Writer & Parts Representative
Vallely Sport & Marine
Service associate job in Bismarck, ND
Job DescriptionSalary: DOE
Service Writer & Parts Representative
Department: Parts & Service Employment Type: Full-Time
Vallely Sport & Marine is seeking a motivated, detail-oriented Service Writer & Parts Representative to join our Parts and Service Team. This position plays a critical role in delivering an exceptional customer experience by supporting both the service advisor function and the parts counter operation for our marine and powersports customers.
This role requires strong communication skills, organization, and the ability to manage multiple responsibilities in a fast-paced dealership environment.
Key Responsibilities
Service Writer / Service Advisor Duties
Schedule customer service and repair appointments for marine and powersports products
Serve as the primary point of contact for service customers from check-in through completion
Proactively communicate repair status updates, timelines, and recommendations to customers
Open, manage, and close service repair orders accurately and efficiently
Work closely with service technicians to ensure proper job flow and prioritization
Assist with warranty repair orders, including:
Submitting warranty claims
Managing manufacturer communication
Ensuring proper documentation and claim compliance
Follow up with customers post-service to ensure satisfaction
Parts Representative Duties
Assist customers at the parts counter with marine and powersports parts, accessories, and merchandise
Identify, locate, and order parts accurately for customer needs and service department work orders
Fulfill parts requests for service technicians to keep workflow moving efficiently
Receive, stock, and organize parts inventory
Maintain clean, accurate, and well-organized parts displays and merchandising
Assist with accessory and product upselling when appropriate
Process parts sales transactions accurately through the dealership management system
General Responsibilities
Support daily operations of the Parts & Service departments
Maintain accurate records, documentation, and inventory control
Provide a professional, friendly, and solutions-oriented customer experience
Assist with other department duties as needed to support team success
Qualifications & Skills
Previous experience in a marine, powersports, automotive, or similar service/parts environment preferred
General understanding of boats, pontoons, ATVs, side-by-sides, motorcycles, or related products is a plus
Strong customer service and communication skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable working with computers, service software, and manufacturer portals
Detail-oriented with strong follow-through
Team player with a positive attitude and willingness to learn
Preferred Experience
Marine or powersports industry experience
Prior service writer, service advisor, or parts counter experience
Warranty processing experience with OEM manufacturers
What We Offer
Competitive pay based on experience
Employee discounts on parts, accessories, and products
Stable, year-round position with a growing dealership
Opportunity to work with a wide range of marine and powersports brands
Supportive team environment with long-term career growth opportunities
$37k-53k yearly est. 17d ago
Customer Experience Specialist I
Solomonedwards 4.5
Service associate job in Bismarck, ND
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Operate in a call center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator (written and oral).
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141855
### Place of Work
On-site
### Requisition ID
141855
### Application Email
****************************
$20-24 hourly Easy Apply 60d+ ago
Route Service Representative
Dakota Dust-Tex
Service associate job in Bismarck, ND
A constantly growing, family-owned company is seeking a self-motivated person with a great attitude. Additional bonuses paid for new sales. Fantastic health/dental/vision insurance plan after 60 days. Uniforms provided. Can drive work truck home. IRA with 3% employer match available.
Route representatives drive to customer sites and deliver and exchange products. Candidate must be self-motivated, have great communication skills, and have a great attitude. Ability to routinely carry up to 40-50 lbs is required. Some overnight travel required. Clean driving record and standard driver's license required.
$28k-37k yearly est. 60d+ ago
Customer Service Representative - Bismarck, ND
Kedia Corporation
Service associate job in Bismarck, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$29k-37k yearly est. 3d ago
Customer Service Representative - State Farm Agent Team Member
Morgan Hayden-State Farm Agent
Service associate job in Bismarck, ND
Job DescriptionBenefits:
Opportunity for advancement
Training & development
ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Morgan Hayden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$29k-37k yearly est. 10d ago
Customer Service Representative
Kyle Herman-Farmers Insurance Agency
Service associate job in Bismarck, ND
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Mon-Fri Schedule
Retirement Plan
Evenings Off
Responsibilities
Solicits for new business via telephone, networking, and other lead sources.
Process customer policy change requests.
Handle all incoming claim calls from customers.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Maintain knowledge of new products.
Prospecting and generating new businessthrough leads & referral sources.
Generating insurance quotes.
Provideexceptional customer service.
Be outstanding at relationship building.
Maintain client relationships with follow up phone calls.
Claims follow up calls.
Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Schedule appointments for sales staff to meet prospective customers.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Requirements
A Property & Casualty license is preferred but will train good individual.
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Works well with other employees and is a team player with a positive attitude.
$29k-37k yearly est. 20d ago
Customer Service Representative
Executive Air Taxi Corp
Service associate job in Bismarck, ND
Job Description
Executive Air Taxi Corporation is a full service FBO in Bismarck, ND. Our mission is to provide the public and our community with high-quality air transportation and aviation services. We are currently seeking a highly energetic and customer-focused individual to join our talented team as a full-time Customer Service Representative.
The ideal candidate:
Has superior customer service skills
Must be detail oriented
Has excellent time management
Has previous experience with Accounts Payables and Accounts Receivables preferred
Is proficient in Microsoft Office Suite
Job Responsibilities
As a CSR, the individual will answer phone and email communications, work alongside our Flightline team to communicate customer fuel requests, provide excellent customer service, arrange catering orders, enter fuel tickets, and complete customer transactions.
This individual must be able to work in a dynamic fast paced environment, have robust customer service skills, be a team player and be dependable. Light bookkeeping and data entry are required for this position.
Hours:
Monday-Friday 7a.m. to 4p.m. There are times when this position may require additional hours.
Check us out at *********************
#hc160970
$29k-37k yearly est. 30d ago
Customer Service Representative - State Farm Agent Team Member
Renae Haug-State Farm Agent
Service associate job in Bismarck, ND
Job DescriptionBenefits:
Simple IRA
Licensing paid by agency
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Renae Haug - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$29k-37k yearly est. 16d ago
Customer Service Rep(01871) - 1100 East Main Street
Domino's Franchise
Service associate job in Mandan, ND
Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-37k yearly est. 9d ago
Customer Service Representative / Quality Control
Lincoln Repair
Service associate job in Mandan, ND
Job Description
Lincoln Repair is a fun and rewarding place to work! We love helping people by getting to know them and fixing their vehicles. We don't take ourselves too seriously, but we take our company culture VERY seriously!
Can you relate to this statement, “Strangers are just friends I haven't met yet!” if so, please APPLY NOW, you are exactly who we're looking for.
In addition to your love of interacting with people, you will be MOST successful in this position if you are a lover of ACCURACY and PROCESS.
If you love interacting with others and seek accuracy through a proven process, then you need to apply for this position RIGHT NOW!
You are the perfect person and we look forward to meeting you!
Lincoln Repair has been in business since 2018 and is the area's largest independent automotive repair shop.
This is a full-time position. Monday - Friday, 7:45AM - 5:30PM.
We offer:
Weekends Off!!
Competitive Pay
BCBS Medical Insurance
Dental Insurance
Vision Insurance
401k Retirement Plan w/ Profit Sharing
Short-term disability and other supplemental benefits
Gym Membership
And more!
Expectations & Responsibilities:
Deliver excellent customer service.
Build, and maintain strong relationships with customers and fellow team members to establish trust and loyalty.
Learn the Lincoln Repair Way and use that knowledge to help the office and shop run smoothly.
Be willing to learn, and ultimately become, a Service Advisor.
Greet walk-in customers.
Answer phone calls and schedule appointments
Complete Daily, Weekly, and Monthly housekeeping duties for the office such as: sweeping, mopping, dusting, cleaning bathroom, etc.
Complete Quality Control (QC) Process on all vehicles using our QC Procedure Checklist.
Be able to test drive vehicles.
Be able to use a torque wrench.
Requirements:
Valid Driver License.
Clean driving record (be able to be covered by our company auto insurance.)
Be able to use a commercial phone system.
Proficient with typing and using a computer.
Be able to have a system to keep yourself organized and accomplish tasks in priority order.
Occasionally lift up to 50 lbs.
If you have experience in the Auto industry that would be wonderful, but it is not a requirement.
#hc126769
$29k-37k yearly est. 30d ago
Bilingual Representative II, Customer Service Operations
Cardinal Health 4.4
Service associate job in Bismarck, ND
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Job Summary_**
This Bilingual Representative II, Customer Service Operations is responsible for providing exceptional service to members by handling inbound and outbound calls, addressing inquiries, resolving concerns, and processing product reorders. This role focuses on delivering accurate, timely, and professional support to ensure member satisfaction and retention.
**_Responsibilities_**
+ Answer inbound calls and make outbound calls as needed to assist members with orders, inquiries, and concerns.
+ Process product reorders accurately and efficiently, starting with diabetic testing supplies and CGM products; expand to other product lines after initial training.
+ Provide professional and courteous service to resolve member issues on the first call whenever possible.
+ Escalate complex issues via email to leadership or other departments when necessary.
+ Maintain accurate member records by updating information in company systems promptly.
+ Meet performance metrics including Average Handle Time (AHT), First Call Resolution (FCR), call volume targets (60+ calls per day), and other KPIs.
+ Adhere to HIPAA guidelines and safeguard all confidential member information.
+ Participate in ongoing training to learn new products and improve service quality.
+ Collaborate with team members and other departments to ensure seamless member support.
+ Attend required meetings and contribute feedback to improve processes and policies.
+ Perform additional responsibilities or special projects as assigned.
**_Qualifications_**
+ High School Diploma, GED, or equivalent work experience, preferred
+ 1-3 years of customer service experience in a call center environment, preferred
+ Fluent in English and Spanish (able to communicate clearly and effectively in both languages, verbally and in writing)
+ Strong customer service skills with a proven ability to resolve issues and meet performance goals
+ Basic knowledge of, or ability to learn, customer service processes and best practices
+ Demonstrated success in achieving KPIs and objectives
+ Proficiency in basic math and business calculations
+ Working knowledge of computer systems and data entry; ability to learn new platforms quickly
+ Basic proficiency in Microsoft Office applications (Word, Excel, Outlook)
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisors or senior peers on complex and unusual problems
**Anticipated hourly range:** $15.70 per hour - $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 03/02/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$15.7-22.5 hourly 15d ago
Client Accounting Services Associate
Eide Bailly 4.4
Service associate job in Bismarck, ND
Work Arrangement: In-office A Day in the Life A typical day in the life as a Client Accounting ServicesAssociate in Bismarck, ND might include the following: * Works on a team to provide accounting services for clients from a multi-faceted approach.
* Actively handles day-to-day accounting needs for clients, functioning as their accounting department.
* Oversees and reviews work of outsourced accounting specialists.
* Serves as a key point of contact on day-to-day accounting matters for the client.
* Utilizes technology to properly account for all accounting transactions for the client in real-time.
* Reconciles client bank accounts.
* Calculates month-end balancing and journal entries and provides an analysis of GL accounts to support or serve as the outsourced controller during the month-end process for clients.
* Prepares reports, returns, and other documents as required, including sales tax reports, year-end tax forms, monthly/quarterly/annual financial statements, and other reports required by clients.
* Provides the outsourced CFO with analysis of accounting information for high-level advisory services.
* Makes recommendations on how to streamline processes.
* Provides backup support as needed to other outsourced accounting specialists and their clients.
* Ensures timely and accurate performance on assigned projects.
* Maintains compliance with project budgets, turnaround times, and deadlines.
Who You Are
* You have a Bachelor's Degree in Accounting preferred; an equivalent combination of education and experience may be substituted.
* A valid Certified Public Accountant (CPA) or Certified Management Accountant (CMA) license or are working towards obtaining one of these licenses is preferred, but not required.
* Knowledge of general ledger accounting and principals.
* Ability to think innovatively to incorporate technology solutions and streamlined processes.
* Ability to communicate clearly in writing and verbally.
* Ability to work on multiple projects and meet deadlines by setting priorities with work projects.
* Ability to establish and maintain effective working relationships with co-workers and clients.
* Proficient with computers, Microsoft Office (Word and Excel), QuickBooks, and using various software packages.
Must be authorized to work in the United States now or in the future without visa sponsorship.
Culture at Eide Bailly
Integrity. Meaningful Relationships. People. Authenticity. Trust. That's how we work.
Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. Our people are the foundation for our success. People join Eide Bailly for the opportunities and stay because of the culture. We're focused on building a collaborative workplace based on integrity, authenticity, and support for one another. You'll find opportunities for education and career growth, a team dedicated to your growth and success, and benefits that put you and your family's needs first. Hear what our employees have to say about working at Eide Bailly.
Benefits
Beyond base compensation, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program.
Next Steps
We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to learn more about us on Facebook, Twitter, Instagram, LinkedIn or our About Us page.
For extra assistance in your job search journey, explore EB Career Resources-a complimentary external tool that offers career exploration, resume workshops, interview prep and other professional development options.
Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws.
#LI-LH1
$35k-45k yearly est. Auto-Apply 9d ago
Member Services Specialist
The Strickland Group 3.7
Service associate job in Bismarck, ND
Join Our Dynamic Insurance Team - Unlock Your Potential!
Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential.
NOW HIRING:
✅ Licensed Life & Health Agents
✅ Unlicensed Individuals (We'll guide you through the licensing process!)
We're looking for our next leaders-those who want to build a career or an impactful part-time income stream.
Is This You?
✔ Willing to work hard and commit for long-term success?
✔ Ready to invest in yourself and your business?
✔ Self-motivated and disciplined, even when no one is watching?
✔ Coachable and eager to learn?
✔ Interested in a business that is both recession- and pandemic-proof?
If you answered YES to any of these, keep reading!
Why Choose Us?
💼 Work from anywhere - full-time or part-time, set your own schedule.
💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month.
📈 No cold calling - You'll only assist individuals who have already requested help.
❌ No sales quotas, no pressure, no pushy tactics.
🧑 🏫 World-class training & mentorship - Learn directly from top agents.
🎯 Daily pay from the insurance carriers you work with.
🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary
🏆 Ownership opportunities - Build your own agency (if desired).
🏥 Health insurance available for qualified agents.
🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom.
👉 Apply today and start your journey in financial services!
(
Results may vary. Your success depends on effort, skill, and commitment to training and sales systems.
)
$29k-37k yearly est. Auto-Apply 60d+ ago
Senior Financial Service Specialist (Consumer Lender)
First Community Credit Union 3.8
Service associate job in Bismarck, ND
Job Description
About FCCU
FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.
Core Values-Strengthen Community by helping members grow and thrive.
Community-Our Communities define who we are "People Helping People."
Integrity-We will live and work with uncompromised integrity.
Passion-We will display passion in our work and service to our membership.
Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.
Position Summary
The Senior Financial Service Specialist plays a key role in advancing FCCU's mission of strengthening communities by helping members grow and thrive. Serving as a trusted financial guide, this position supports members with transactions, new accounts, and consumer lending while offering expert advice and tailored financial solutions. By identifying member needs and providing clear, knowledgeable guidance, the Senior Financial Service Specialist helps build meaningful, long-term relationships that support members' financial well-being.
This role centers on trust, connection, and exceptional service. The Senior Financial Service Specialist uses a consultative approach by listening, educating, and recommending products that help members reach their goals-while working closely with branch teams to ensure accuracy, compliance, and smooth processing from start to finish. It's a strong fit for someone who enjoys problem-solving, communicates with confidence, and takes
Job Responsibilities
Provide Member Service and Sales Support: Build strong relationships with members, identify financial needs, and offer tailored solutions. Actively cross-sell products and services to enhance member financial well-being.
Perform Financial Transactions and Account Management: Handle deposits, withdrawals, loan payments, transfers, and account updates. Open, maintain, and close various account types while ensuring compliance with policies and regulations.
Loan Origination and Processing: Conduct interviews for retail loans, gather and analyze financial data, determine eligibility, and manage loan documentation and disbursement, including home equity products.
Ensure Accuracy and Compliance: Maintain accurate cash counts, follow security protocols, and comply with federal regulations and internal policies. Monitor for suspicious activity and report as required.
Deliver Exceptional Member Experience: Respond to inquiries across multiple channels, resolve issues promptly, and maintain accurate records in member relationship systems. Consistently meet or exceed sales and service goals.
Support Branch Operations and Growth: Participate in campaigns, community events, and special projects. Assist with ATM/CDM replenishment, vault duties, and other operational tasks to ensure smooth branch functioning.
Qualifications
Associate's degree or related college courses or substitute two years relevant work experience.
One year of cash handling experience.
Two years financial institution experience or a similar customer service position.
Experience in sales or promoting products and services.
Ability to operate a computer, telephone and other office equipment.
Competitive team player, with a positive attitude willing to learn and adapt to change.
Amazing communication, grammar, and mathematics skills.
Detail-oriented and able to work in a fast-paced member service environment.
Benefits
We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.
Work Schedule
Monday-Friday, 8am-5pm.
You must complete an FCCU employment application located at ******************************
First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)
$36k-42k yearly est. 9d ago
Virtual Customer Service Professional
Re-Krut Services
Service associate job in Bismarck, ND
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Additional Information
How much does a service associate earn in Bismarck, ND?
The average service associate in Bismarck, ND earns between $22,000 and $44,000 annually. This compares to the national average service associate range of $23,000 to $63,000.