Service associate jobs in Kalamazoo, MI - 1,430 jobs
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Representative, Customer Service - Skilled
Apidel Technologies 4.1
Service associate job in Kalamazoo, MI
Comment: Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Develops organization-wide initiatives to proactively inform and educate customers.
Develops improvement plans in response to customer surveys.
This position requires knowledge that is acquired through experience, specialized education or training.
The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
The job requires a basic understanding of work routines and procedures in own discipline.
The technical procedures for this level are well defined.
The job works within well-defined procedures that may involve a variety of work routines.
This job typically requires a minimum of 2 or more years experience.
Hours: 8:00am to 5:00pm
Preferred skills
Representative, Customer Service - Skilled
$28k-35k yearly est. 2d ago
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Customer Service Associate
Raising Cane's 4.5
Service associate job in Portage, MI
Starting hiring pay at: $$15
As an important part of our team, Customer ServiceAssociates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer ServiceAssociates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer serviceassociate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer ServiceAssociate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer ServiceAssociate:
Team player
Excellent communicator
Happy, Courteous and Enthusiastic
Hard working and attentive
Responsible and dependable
Authentic and genuine
Takes pride in doing a good job
Benefits available for hourly Crew:
Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
OnePass Gym Membership Program
401(k) With Safe Harbor Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
Crewmember Assistance Program
Education assistance
Pet Insurance
Perks & Rewards for hourly Crew:
Paid Time Off*
Closed for all major holidays**
Early closure for company events
Casual Work Attire
Flexible Scheduling
Perkspot Employee Discount Program
*Must satisfy hours requirement per year
**Locations may vary
ESSENTIAL FUNCTIONS OF THE POSITION:
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and carry, push or pull heavy objects up to 50 pounds
Kneel, bend, twist or stoop
Ascend or descend stairs
Reach and grasp objects (including above head and below waistline)
Excellent verbal and written communication
Ability to show up to scheduled shifts on time
Cleaning tables, floors and other areas of the Restaurant
Taking orders from Customers and processing payments efficiently
Follow proper safety procedures when handling and/or preparing food
Ability to multitask
ADDITIONAL REQUIREMENTS:
Must be 16 years of age or older
Provide all Customers with quick and friendly service
Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
Work under pressure and at a fast pace
Align with Raising Cane's culture by balancing Working Hard and Having Fun
Take initiative
Comply with Company policies
Raising Cane's appreciates & values individuality. EOE
$15 hourly 2d ago
Customer Sales & Serv Rep
Applied Industrial Technologies, Inc. 4.6
Service associate job in Kalamazoo, MI
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$36k-42k yearly est. 2d ago
Client Associate
Arthur J. Gallagher & Company 3.9
Service associate job in Grand Rapids, MI
You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business We will teach you about Gallaghers vast network of resources to improve efficiency and effectiveness in deliverin Client Associate, Client Service, Service Manager, Associate, Benefits, Client Relations, Retail
$43k-73k yearly est. 1d ago
Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Service associate job in Comstock, MI
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 3d ago
Wealth Management Operations - Client Service Associate
Plante Moran 4.7
Service associate job in Kalamazoo, MI
Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.
Your role.
Your work will include, but not be limited to:
Portfolio Administration
Self-review of tasks performed, including client deliverables
Manage and prioritize tasks and workflows
Serve as a liaison between advisors and broader PMFA operations team
Field questions related to client data, reports or any items as a result of work
Research and resolve issues related to client information
Client Services Administration
Serve as a liaison between internal staff, custodian, and others as needed
Preparation of new account paperwork and account changes
Preparation of account transfer paperwork and verification of asset transfer eligibility
Ensure timely completion of account transfers and other paperwork processing
Frequent communication with custodians and internal staff
Monitor and follow up on alerts
Identify and communicate client service opportunities to internal professionals
Assist with money movement activities
General
Adhere to PMFA policies and procedures
Develop, document and/or maintain process policies and procedures for department
Frequent interaction with internal and external professionals and clients
Cross train and back up to other team members roles in operations
Assist in testing and roll out of system upgrades, system integration and new technology
Coordinate workload with other client serviceassociates
Review agreements and be familiar with terms to ensure paperwork is in compliance
The qualifications.
High School diploma or GED equivalent is required
2+ years industry experience. Previous administrative or investment industry experience preferred.
Client service orientation combined with creative problem solving skills
Strong written and oral communication skills
Ability to work effectively as part of a team, yet function well with independent responsibilities; ability to successfully interact with clients and other professionals to effectively deliver quality professional services to clients
Ability to thrive in a challenging and fast paced environment characterized by interruptions and multiple demands with strict deadlines; high stress tolerance
What makes us different?
On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now.
Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.
Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.
Plante Moran maintains a drug-free workplace.
Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.
The specific statements above are not intended to be all-inclusive.
We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.
The compensation range reflects the base salary we reasonably expect to pay for this position across our offices in the following regions: CO, IL, OH, and MA. Please review thposition description for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range, as compensation decisions take into account a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer standardized, market-based starting salaries among individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent.
Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.
The compensation range for this role in CO, IL, OH, and MA is: $24.95 - $39.87
#LI-CB1
#LI-Hybrid
$40k-52k yearly est. 3d ago
Member Specialist Float
Honor Credit Union 3.8
Service associate job in Kalamazoo, MI
Member Specialist Float Location: Kalamazoo, MI Job Id: 3127 # of Openings: 1 Member Specialist Float - Midwest Region (Full-Time) This role will cover Branches in our Midwest Region which includes Allegan, Plainwell, Kalamazoo, and Portage. ABOUT HONOR: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise:
Providing Solutions For Your Financial Success.
Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking. OUR TEAM: As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day. At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor. COMMITMENTS TO LIVING "I AM HONOR":
Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR: Do you have a passion for problem solving and helping people? What about building positive relationships at the same time? Then look no further! Honor Credit Union is looking for a Member Specialist to assist our members and be their go-to person for all their financial needs all while providing them with a best-in-class member experience.
Serves as a floating Member Specialist by providing support to various branch locations as business needs require.
Responsible for providing excellent member service and maintaining strong professional relationships.
Assists members with new loans and products, open accounts, advises of status of accounts and furnishes information on loans and products.
Provides a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, money orders and cash advances.
Keep up to date on products and help maintain product literature.
Receives and processes loan applications.
Courteously and promptly resolves member questions and problems or properly refers them to appropriate team members.
Performs miscellaneous duties as required.
WHAT WE EXPECT FROM YOU: EDUCATION/CERTIFICATION:
High School diploma or equivalent.
Must be/or become registered as an MLO and have a Nationwide Licensing Number.
EXPERIENCE REQUIRED:
One to three years of similar or related experience, including preparatory experience.
Cash handling and customer service experience is preferred.
KNOWLEDGE/SKILLS/ABILITIES:
Knowledge of company products and sales policies and procedures.
Must have a demonstrated ability to keep finances in order.
Excellent communications and public relations skills.
Well organized.
Attentive to detail.
Willingness to assist others.
Strong typing abilities.
Able to use PC, calculator, and office equipment.
WHAT'S IN IT FOR YOU: Honor has excellent benefits for all full and part time team members. We offer:
Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Incentive eligible.
Mileage reimbursement.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.
ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
Apply for this Position
$28k-34k yearly est. 3d ago
Client Service Representative
CU*Answers 4.2
Service associate job in Grand Rapids, MI
Join our team as a Client Service Representative, where you'll be the first point of contact for credit unions needing support. If you enjoy helping others, solving problems, and working in a collaborative environment, this role is a great fit!
Hours are Monday thru Friday, 9:00am-6:00pm.
What You'll Do
* Respond to incoming client calls and provide software support
* Research issues and offer effective solutions
* Escalate cases to the appropriate team when needed
* Document software concerns and contribute to team goals
* Continue growing your skills and knowledge
* Provide occasional on-site training or support as needed
What You Bring
* High school diploma/GED + 1-2 years of admin or customer service experience
* Strong communication, organization, and multitasking skills
* Proficiency in Microsoft Office and excellent typing/phone skills
* Ability to work independently and handle confidential information
* Strong attention to detail and a positive, client-focused mindset
* Valid driver's license and willingness to travel occasionally
Why You'll Love Working With Us
* Supportive, team-oriented culture
* Opportunities to grow your skills
* A meaningful role supporting credit unions and their communities
* Work with cutting-edge technology in a growing organization
What is CU*Answers?
CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!
Requirements
WORK ENVIRONMENT & PHYSICAL ACTIVITIES
CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.
NOTICE
This is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.
CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.
CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.
$28k-33k yearly est. 3d ago
Customer Service Representative
JBL Resources 4.3
Service associate job in Portage, MI
About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:
Providing customer service support for sales, promotions, installations, and ongoing communications.
Ensuring positive customer relations by resolving claims and complaints fairly, efficiently, and in alignment with consumer laws.
Developing proactive communication strategies and educational initiatives for customers across the organization.
Creating and implementing improvement plans based on customer feedback and survey results.
Responding promptly to customer inquiries via phone, email, and other channels.
Collaborating with internal teams to resolve product or service issues.
Maintaining accurate records of customer interactions and follow-up actions.
Supporting the continuous improvement of customer service processes and tools.
Processing orders, returns, RMAs, and tracking shipments to ensure timely delivery and customer satisfaction.
Monitoring and updating customer accounts and ensuring data accuracy in customer relationship management (CRM) systems.
Escalating unresolved issues to appropriate departments while following up to ensure timely resolution.
Participating in training sessions and team meetings to stay informed of product updates, system changes, and company policies.
Identifying trends in customer inquiries and providing insights to improve service processes and customer experience.
Qualifications:
Minimum of 2 years of experience in a customer service or related role.
Strong interpersonal and communication skills.
Ability to manage customer concerns with empathy, professionalism, and problem-solving expertise.
Comfortable working in a fast-paced environment with multiple priorities.
Proficient in using customer service software and general office applications.
Experience in the medical device or healthcare industry is preferred.
Familiarity with CRM tools such as Salesforce is a plus.
Strong organizational skills and attention to detail are preferred.
NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company
$30k-38k yearly est. 2d ago
Full Time Customer Service
Taco Bell-68Th St.
Service associate job in Byron Center, MI
Taco Bell - 68th St. is looking for a full time or part time Cashier and Customer Service team member to join our location in Byron Center, MI. will be a blend of hospitality and operations. You will use cash registers, POS terminals, electronic scanners, and other related equipment to conduct monetary transactions with customers all while making sure our guests' needs are taken care of.
At times you'll be responsible for making sure the front of the house is neat and orderly, restocking items, and answering the phone.
The ideal candidate is dependable and reliable with excellent customer service skills, top-notch accuracy, and displays exceptional customer service to ensure the guests will return.
Additionally, the Cashier and Customer Service role will greet customers as they enter the location and answer any questions as needed as well as take orders and enter them into the POS terminal.
Attention to detail is a must, since you will accept payments for items purchased and balance the cash register at the beginning and end of the shift.
Nice to haves: -High school diploma (or equivalent) -Excellent customer service skills -Excellent verbal communication skills -Ability to operate available equipment, such as cash registers, calculators, or scanners -Mathematical skills, as needed to make the change and give refunds -Knowledgeable about the products and services and customer-related policies at Taco Bell - 68th St.
$35k-73k yearly est. 2d ago
Customer Service Administrator
Logfret 3.9
Service associate job in Grand Rapids, MI
LogFret seeks an experienced Customer Service Rep. to join us. The candidate must have extensive knowledge of the job. You maintain the customer services activities. Ready for a lifestyle that keeps you closer to home? This is the role for you.
Assisting in the Customer Service Operatives daily, including coordinating works to Open Market and liaising with the Customer Service Manager, ensuring all correspondence is logged. Dealing with correspondence via phone, letter, email and fax, you will ensure acknowledgements are received within a timely manner, whilst carrying out general office administrative duties, i.e. letters, scanning, printing, filing and binding of documents when required.
Responsibilities:
Provide exceptional customer service internally and externally.
Manage switchboard and answer or direct incoming phone calls.
Assist with granting site access and updating usernames and passwords for clients.
Provide information to customers via phone and email.
Use various systems, software, and support tools efficiently.
Keep track of customer accounts and make updates with new account information as necessary.
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
All other duties and responsibilities as assigned.
Physical Demands:
Must be able to lift up to 25 pounds.
Must be able to stand and walk for prolonged amounts of time.
Must be able to twist, bend and squat periodically.
Education & Experience:
High school diploma preferred.
Ability to successfully multi-task, works efficiently, and meet deadlines.
Ability to work independently and in a team environment.
Must have experience with Microsoft Office: Word and Excel.
Requirements:
Must have 1 years of proven customer service experience.
Drug Screening.
Customer service skills and the ability to communicate professionally required.
High school diploma or GED.
Pre-employment background check required.
Benefits:
Life Insurance.
$30.50 per hour.
Paid Time Off (PTO).
401(k)
Medical, dental, and vision insurance programs.
Monthly Bonus.
About Logfret:
Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industry's best digital freight solution, taking businesses to the next level.
$30.5 hourly 60d+ ago
Social Service Liaison - Full Time 80Hrs/Pp - Bronson Methodist Hospital
Bronson Battle Creek 4.9
Service associate job in Kalamazoo, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BMH Bronson Methodist Hospital
Title
Social Service Liaison - Full Time 80Hrs/Pp - Bronson Methodist Hospital
Reporting to the System Manager of Case Management the Social Services Liaison (SSL) manages and assists in the flow of patient access, discharge and follow up functions for patients with a high utilization rate in the BMH Emergency Department. The SSL provides case management for patients with complex psychosocial needs and facilitates solutions to the resource needs, behavioral health needs, and psychosocial needs. This positions coordinates, negotiates, procures, and facilitates the utilization of resources for patients to provide high-quality, cost-effective outcomes to reduce hospital utilization and readmissions. The SSL will develop collaborative relationships with community partners and patients developing strategies connecting patients with resources to improve their overall health.
Responsibilities:
* Work with multidisciplinary team and providers to create standard care plan on patients. Review care plan and/or behavioral contract with patient as needed.
* Reassess and modify care plans as needed.
* Provide appropriate interventions which demonstrate knowledge of and sensitive to different cultural backgrounds, health literacy, and educational backgrounds of the population served. Utilize interpreter services per policy.
* Perform psychosocial assessment including barriers to coping, mental health history, cognitive development, adverse developmental events, resistance to treatment, and mental health symptoms.
* Assess eligibility of uninsured and underinsured patients for federal, state and community programs to assist funding of medical care. Assist patient with processing paperwork and collaborate with Patient Financial Counselors as needed.
* Work with ED Medical Social Worker to address depression and or suicidal ideation and determine crisis response/action to take for resolution.
* Educate patients on advanced directive and advanced care planning and assist with the completion of documents. Address end of life issues in collaboration with others.
* Function as a liaison to community programs, participate in community meetings and maintain a network of appropriate contacts to identify potential resources for meeting patient's needs.
* Promote empowerment of patient in self-management of disease.
* Participate in meetings and organizational groups as requested.
* Assess patient SDOH needs and provide resources as needed.
* Make referrals to appropriate level of care and assist with arranging services per the needs of the patient.
* Assure implementation of care plans throughout the continuum of care to include post-acute providers.
* Utilize motivational interviewing techniques to support goals and reduce barriers to achieving them.
* Track and analyze data as needed.
Job Requirements:
Education: BSW, Counseling, or Behavioral Science related degree
Work Experience: (2) years case management experience in a behavioral health setting
Required Skills:
* Excellent organizational and problem-solving skills, ability to be flexible, and creative.
* Knowledge of and ability to work within a complex healthcare system including applied practice and aptitude in advocating for patient needs while balancing organizational needs.
* Demonstrate ability to work collaboratively as a member of the interdisciplinary team.
* Superior verbal and written communication, behavioral interviewing skills, assessment skills including psychosocial assessment, and the ability to work with a varied population.
* Proficient in Microsoft office, Power Point, and excel.
* Excellent customer service skills and patient/family centered care.
* Ability to work independently and to see consultation as necessary.
* Ability to work in a high volume fast/paced environment.
Shift
First Shift
Time Type
Full time
Scheduled Weekly Hours
40
Cost Center
2450 Case Management/Medical Social Work (BMH)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
$29k-35k yearly est. Auto-Apply 9d ago
Customer Service Advisor - Jiffy Lube Multicare
Stonebriar Auto Services LLC
Service associate job in Portage, MI
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
$27k-34k yearly est. 16d ago
Nutritional Services Associate, Dietary, Part Time, Days
Beacon Health System 4.7
Service associate job in Three Rivers, MI
Beacon Health System is hiring a Part Time day shift Nutritional ServicesAssociate for our Dietary Department at Three Rivers Hospital in Three Rivers, MI. Be a Beacon. Make a Difference. At Beacon Health System, you're not just part of a team, you're part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve.
* Medical, Dental, & Vision Insurance through Cigna
* Life Insurance
* 403(b) Matching Retirement Fund
* Competitive Paid Time Off (PTO)
* Shift Differentials
* Employee Assistance Program (EAP)
* Tuition and Certification Reimbursement
* Clinical Ladder Program
* Local and National Discounts
* Beacon Academy Educational Courses
* Gym Membership Discount
About Three Rivers Hospital
Located in the heart of Three Rivers, Three Rivers Hospital is deeply rooted in the community it serves. From advanced emergency care to nationally recognized specialty care, we provide comprehensive treatment with a personal touch. As part of Beacon Health System, we're dedicated to improving health and inspiring hope throughout the region.
What You'll Do
As a Nutritional ServicesAssociate, you'll report to Manager. You will prepare patient meals according to specifications and deliver patient meals in a timely manner. You'll set up and serve food in the hospital cafeteria and run the cash register as assigned.
Nutritional ServicesAssociate Job Responsibilities
* Cleans equipment and work areas daily; follows "clean as you go."
* Maintains sanitizer buckets and reports equipment issues.
* Follows hygiene, PPE, and safety protocols.
* Completes monthly food and safety in-services.
* Greets customers/patients courteously; uses scripted dialogue.
* Reports food-related concerns and stays informed on updates.
* Follows CARES standards: Compassion, Accountability, Respect, Enthusiasm, Service.
* Maintains professional appearance and punctuality.
* Works independently and proactively; adapts to change.
* Identifies issues and suggests improvements.
* Prepares and delivers trays accurately and attractively.
* Follows portion control and diet guidelines.
* Restocks and retrieves carts per protocol.
* Serves correct portions; maintains food appearance and temperature.
* Updates signage and restocks supplies.
* Follows cash handling and register procedures.
* Completes assigned tasks and projects as needed.
What You Bring
You bring knowledge of the different diets in order to prepare trays properly. You have the ability to read, write and perform basic arithmetic calculations and to understand basic instructions. You bring the ability to safely operate machinery, tools, and equipment such as the dish machine, garbage disposal, steam tables, microwave oven, toaster, blender and/or other small appliances. You have the ability to work quickly without sacrificing accuracy or customer service. You bring the ability to read and understand menus (in English) and you have good communication skills.
Required Qualifications
* High school diploma or equivalent preferred
* Must be at least 17 years of age.
* Experience in food service, preferably in a health care environment is preferred.
Physical Demands
* Frequent lifting (up to 25 pounds), bending, stooping, pushing, and pulling.
* Work may require an awkward or straining position to be assumed for a short period of time.
* Able to stand and/or walk entire shift.
* Must be able to walk up to 1/2 mile at one time without a break.
* Must be able to push carts weighing 300 pounds.
The Beacon Way
At Beacon Health System, our approach to care goes beyond clinical excellence because it's built on meaningful connections. Guided by our core values of Trust, Respect, Integrity, and Compassion, we strive to create an environment where patients feel heard, employees feel valued, and innovation thrives.
We call this commitment The Beacon Way-a six-point operating system that empowers every team member to lead with purpose, communicate clearly, cultivate talent, embrace performance improvement, leverage innovation, and build greatness through accountability. Whether at the bedside or behind the scenes, everyone at Beacon plays a role in moving health forward.
$28k-37k yearly est. 35d ago
Route Sales & Service Specialist
Absopure Water 4.1
Service associate job in Grand Rapids, MI
Absopure is an equal opportunity employer.
Represent the company during sales, service and delivery of refreshment services to home and office accounts in a safe, courteous and timely manner.
1. To deliver all scheduled products/units a day.
2. Manage product truck inventory throughout the business day.
3. Acquire new customers via referrals and potential prospecting.
4. Create an accurate invoice using a handheld device for each sale.
5. Work safely and efficiently while lifting and moving product.
6. Other duties assigned as needed
Requires a High School Diploma / GED and a valid Driver's License. Will be required to obtain a CDL-B license with Airbrakes Endorsement through company provided training. Additionally requires a good driving record and the ability to lift and carry 50 lbs repeatedly.
We offer an excellent benefits package that includes Health Insurance, Dental and Vision Insurance, Company Provided Life and Disability Insurances, 401(k) with company matching and more!
$38k-49k yearly est. Auto-Apply 60d+ ago
Nutrition Services Associate
Corewell Health
Service associate job in Niles, MI
Join our Nutrition Services team at Corewell Health and make a difference in the lives of our patients and their families by participating in all aspects of patient meal service. This includes answering phones in the call center, assembling patient trays, cleaning and sanitizing dishes and equipment, delivering and picking up meal trays, and managing stock. Communication and collaboration with other team members are essential to ensure continuity of service and help foster a positive work environment. No experience is required - you will be fully trained and supported and can grow and learn new skills to develop your career.
Essential Functions
Prepares and maintains serving lines including dishes, silverware, hot and cold food items, condiments, etc. Prepares and assembles cold food items such as salads, desserts and nourishments and ensures that all food and other items used are properly stored, refrigerated and dated.
Serves food as directed, replenishing items as needed. Disassembles and cleans food stations after use by wiping counters, steam tables and warmers.
Sets up and operates the cash register station and cash handling equipment to ensure the accurate collection of payments. Counts and balances the cash register, records totals, and deposits money to appropriate location.
Performs routine and heavy-duty cleaning such as washing, scraping, scouring, and rinsing pots, pans, utensils and other equipment. Loads, operates, and unloads the dishwasher. Checks and stores all clean equipment in an orderly fashion. Cleans major equipment such as ovens, grills, dish machine, steam tables, mixers, etc. Transports refuse and/or other materials in large carts in a manner that ensures the safety of self and others. Maintains sanitary conditions through the completion of daily cleaning assignments including but not limited to cleaning, sweeping, mopping, and operating the mechanical floor cleaner.
Sets up and delivers food carts to patient and other food delivery areas. Retrieves carts and returns them to the dish room for cleaning. Strips patient and cafeteria trays and sorts soiled equipment in preparation for cleaning.
Works assigned station on the tray line, assembling patient trays in accordance to established standards meeting dietary requirements. Assembles patient trays with appropriate speed, accuracy and appearance. Delivers trays to patients verifying room numbers, bed numbers, birth dates and patient names to ensure delivery to the correct patient.
Routinely participates in selected quality monitoring activities such as taking and recording food, refrigeration, dish machine temperatures, and other related quality assurance activities. Assists with the care and maintenance of department facilities, equipment, and supplies reporting malfunctions to management.
Qualifications
Required
CRT-Work Permit - UNKNOWN Unknown High School Student Employees
Preferred
High School Diploma or equivalent
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Lakeland Hospital Niles - 31 N St Joseph Ave - Niles
Department Name
Nutrition Niles - Niles and St Joseph Hosp
Employment Type
Part time
Shift
Variable (United States of America)
Weekly Scheduled Hours
20
Hours of Work
6:00 a.m. to 10:30 a.m. and 6:00 a.m. to 2:30 p.m.
Days Worked
Monday to Friday
Weekend Frequency
Every other weekend
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling ************.
$28k-48k yearly est. Auto-Apply 12d ago
Customer Support Sales Representative
Fraza/Vitan Equipment
Service associate job in Grand Rapids, MI
Job Description
About the Role We are seeking a Customer Support Sales Representative “CSR” to drive sales growth and deliver exceptional service. This role is ideal for a results-driven professional with a passion for building strong customer relationships, identifying sales opportunities, and providing tailored solutions in the material handling industry.
As a key member of our sales team, you will be responsible for driving new business, managing existing accounts and ensuring customer satisfaction through consultative selling.
What You'll Do:
Serve as the primary point of contact for existing customers, ensuring satisfaction and repeat business.
Conduct regular check-ins, follow-ups, and business reviews to identify new sales opportunities.
Provide support and product recommendations based on customer requirements.
Meet or exceed monthly and quarterly sales targets for both product and service sales.
Identify new business opportunities within assigned territory.
Generate quotes, proposals, and contracts in our company CRM
Process sales orders and coordinate delivery, service scheduling, and follow-up.
Work closely with Territory Managers, Service Teams, and Parts Departments to ensure seamless customer experiences.
Utilize CRM tools to track customer interactions, sales pipeline, and performance metrics.
Provide market awareness and competitor feedback to improve sales strategies.
What We're Looking For:
Strong ability to build relationships and understand customer needs.
Proven ability to meet or exceed sales targets in a fast-paced environment.
Excellent communication, problem-solving, and negotiation skills.
Proficiency with CRM systems, Microsoft Office, and OEM quoting software.
Ability to multi-task and manage multiple accounts effectively.
A self-motivated and results-driven mindset with strong attention to detail.
About Us:
Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and New Jersey. Partnering with Matthai Material Handling, we now also service Pennsylvania and Maryland. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team!
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$33k-43k yearly est. 24d ago
Route Service Representative
Tekton Ministries 4.0
Service associate job in Grand Rapids, MI
As a Route Service Representative, you are responsible for the profitable sales of Tekton tools in a given sales territory.Responsibilities
• Operate a large, company-owned truck as our store on wheels
• Make weekly sales calls to businesses whose employees purchase their own hand tools such as automotive repair, car dealerships, heavy duty truck repair, heavy equipment repair, factory maintenance departments, and aviation repair
• Approach managers and owners with the intention of selling Tekton products to the business
• Meet and exceed a set sales volume
• Collect weekly accounts receivable from customers using Tekton's payment plan
Indicators of a good match for this role
• You are aligned with Tekton's philosophy, ways of thinking, and work style
• You are enthusiastic and driven
• You have strong communications skills
• You are personable and enjoy building relationships
• You can be both kind and firm
• You are confident
• You have exceptional values including honesty, integrity, and empathy
Baseline qualifications
• Familiar with professional hand tool use
• Eligible to work in the United States without visa sponsorship
Benefits package
Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours
This is a full-time salaried plus commission position located in Grand Rapids, Michigan. This position requires long hours, sometimes into the evening.
Direct supervisor
Route Service Field Manager
How to Apply
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About the department
The Route Service department delivers Tekton products and replacements directly to professional users at their worksites. They pioneer our route service model, continually expanding the territories we serve and the products that we offer on Tekton trucks.
$29k-46k yearly est. Auto-Apply 60d+ ago
Customer Service Scheduler- Hearth & Home
Daikin Comfort
Service associate job in Grand Rapids, MI
This role supports the Hearth division by managing customer orders, installation scheduling, and warranty tracking. The position involves serving as the primary point of contact for fireplace installation coordination while delivering excellent customer service. The ideal candidate will maintain accurate documentation, address inquiries promptly, and build strong working relationships with customers, vendors, and internal teams.
Key Responsibilities: May Include: Customer Service & Order Support
Process, purchase, and manage incoming customer orders.
Assist Sales Associates by placing orders and preparing presentation packages.
Manage warranty administration and tracking for Hearth and Garage Door products.
Contact vendors to obtain pricing, lead times, and order updates.
Respond to customer inquiries and resolve issues in a timely, professional manner.
Run reports and log data entries as needed.
Order Entry & Scheduling
Input purchase orders and customer orders into the system accurately.
Schedule fireplace installations and service appointments.
Communicate with builders, installers, and sales teams to ensure seamless scheduling and coordination.
Track and administer product warranties and service follow-ups.
Additional Responsibilities
Participate in team meetings and training sessions to stay updated on internal best practices and industry trends.
Cultivate strong relationships with customers to support repeat business and referrals.
Perform additional tasks and special projects as assigned to meet business needs.
Knowledge & Skills:
Strong verbal and written communication skills, especially over the phone.
Excellent time management, organizational, and problem-solving abilities.
High attention to detail and accuracy in all administrative tasks.
Ability to work independently with minimal supervision.
Comfortable collaborating across departments in a fast-paced environment.
Quick to learn new technologies, products, and systems.
Skilled in managing customer expectations and building positive relationships.
Experience:
Minimum 1 year of experience in scheduling and coordination, preferably in a construction or building materials environment.
At least 1 year of customer service experience, with a proven ability to resolve customer concerns effectively.
Education/Certification:
High School Diploma or GED required.
People Management:
None
Physical Requirements / Work Environment:
Ability to sit, stand, walk, or drive for extended periods throughout the workday.
Occasional bending, reaching, or stair climbing in showroom, warehouse, or jobsite settings.
Work is primarily performed in a combination of office, showroom, and warehouse environments.
Regular use of computers, tablets, phones, and other standard office equipment.
Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
$25k-35k yearly est. 60d+ ago
Customer Service Associate
Special-Lite
Service associate job in Decatur, MI
Job Title: Customer ServiceAssociate
Department: Quality
Reports to:Customer Service Manager
Supervisory Responsibilities: No
FLSA Status: Non-Exempt / Hourly
The Customer ServiceAssociate supports the Customer Service team and assists with departmental activities which are focused on delivering best-in-class customer service, striving for first-time resolution and customer retention.
Essential Functions: A qualified individual with a disability must be able to perform the essential functions of the position with or without reasonable accommodation.
Customer Service
Supports the customer service policies, procedures, and standards; complies with and maintains knowledge of applicable guidelines, regulations, and best practices.
Detailing and Processes Reworks and Problem Files for rebuilds
Maintains a high level of product and service knowledge
Creates work orders and accurately enters them into the system
Investigates and communicates effectively with all internal departments that are involved with and/or affected by customer service issues and resolutions
Researches and gathers information relative to customer issues by reviewing the original order in detail and collaborating with internal departments
Seeks guidance, if necessary, in handling difficult or complex issues or problems so they can be resolved effectively and efficiently; obtains guidance on how to escalate complaints and disputes within the organization.
General
Provides innovative ideas to improve service by recommending, supporting and implementing continuous improvement activities and process/procedure improvements to optimize business results.
Promotes transparency and champions strong multi-directional communication throughout the organization.
Cultivates and maintains strong relationships with internal and external customers.
Non-Essential Functions:
Maintains a neat, orderly, and organized work area at all times.
Performs other related duties, as assigned.
Position Requirements:
High school diploma or GED is required.
Minimum of three (3) years of customer service experience, preferably in a manufacturing environment.
Understanding of end-to-end customer service processes; demonstrates success in improving customer service levels.
Proven communication, influencing, negotiation, interpersonal and problem resolution skills.
Ability to exercise active listening, analytical thinking, considerable judgment and decision-making skills.
Ability to deliver to a very high standard in an environment of rapid change and ambiguity.
Ability to read and interpret hardware templates and shop drawings; has an understanding of door and frame fabrication.
Demonstrates the ability to prioritize and meet challenging and competing deadlines, while maintaining a professional and calm temperament.
Ability to develop and nurture strong, productive relationships with all levels within the organization, respecting established processes and fostering an environment of mutual respect.
Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines.
Experience with Microsoft Office applications.
Physical Requirements:
Frequently required to use hands and fingers to handle, feel or operate office equipment, and reach with hands and arms.
Frequently required to talk and hear.
Frequently required to sit for long periods of time.
Required to occasionally stand and walk.
Occasionally required to lift, push, pull and/or move up to 10-pounds.
Specific vision abilities required include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
Safety glasses are required on the production floor at all times.
Hearing protection is required in designated areas.
Occasionally subject to hazards including a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electric current and exposure to heat and chemicals.
Occasionally subject to conditions including one or more of the following that affect the respiratory system or the skin: fumes, odors, dust, mists, or poor ventilation.
Occasionally exposed to cold, hot, wet and/or humid shop conditions.
How much does a service associate earn in Kalamazoo, MI?
The average service associate in Kalamazoo, MI earns between $22,000 and $62,000 annually. This compares to the national average service associate range of $23,000 to $63,000.
Average service associate salary in Kalamazoo, MI
$37,000
What are the biggest employers of Service Associates in Kalamazoo, MI?
The biggest employers of Service Associates in Kalamazoo, MI are: