🔐 IT Customer Support Specialist 2 | Active DOE Q Clearance Required
📍 Los Alamos, NM (100% Onsite)
💰 $32-$38/hr
🕒 Full-Time | 9/80 or 5/8 Schedule (7 AM-5 PM)
🚫 IMPORTANT - PLEASE READ BEFORE APPLYING
Active DOE Q clearance is required at time of submission (active TS may be considered).
Applicants without prior Q clearance will not be considered.
This role is 100% onsite - no remote or hybrid option.
NO C2C. NO third-party agencies. NO recruiter representation.
We are not accepting agency submissions and do not need recruiting assistance for this role.
Why This Role Matters
Join a mission-critical IT team at Los Alamos National Laboratory (LANL), supporting national security through secure, high-impact IT operations. As an IT Customer Support Specialist, you will ensure scientists, engineers, and mission staff have reliable, secure access to LANL systems in a highly regulated environment.
This is an ideal opportunity for experienced IT support professionals who thrive in secure, customer-facing roles and already understand clearance-driven environments.
What You'll Do
Provide onsite IT support for user accounts, desktops, laptops, and LANL network access
Issue and manage Multi-Factor Authentication (MFA) tokens
Support identity verification and secure account access procedures
Resolve and track incidents using tools such as ServiceNow
Respond to field service requests with professionalism and urgency
Document procedures to improve workflows and compliance
Collect and report system availability and issue trends
Build strong working relationships with end users and stakeholders
Work daily in a secure, classified environment
Required Qualifications (Non-Negotiable)
Active DOE Q clearance (active TS may be considered)
5+ years of IT support or technical customer service experience
Strong experience with Windows desktop environments
Proficiency with Microsoft Office 365 & Teams
Familiarity with incident management systems (ServiceNow preferred)
Excellent written and verbal communication skills
U.S. Citizenship
Ability to work onsite daily at LANL (two locations ~10 minutes apart)
Preferred / Differentiating Experience
Prior support in secure or classified environments
Experience issuing or supporting MFA/token systems
Exposure to high-performance computing environments
IT certifications (CompTIA, Microsoft, Cisco, etc.)
Education
Bachelor's degree in an IT-related field plus 5 years experience, or
Equivalent combination of education and experience
Not accepting candidates directly out of high school
Why COMPA Industries
At COMPA, we build careers-not short-term contracts. For over 30 years, we've partnered with LANL to deliver mission-critical technical and professional services. Our employees work alongside some of the brightest minds in science and engineering while supporting national security at the highest level.
✔ Competitive pay
✔ Long-term stability
✔ Mission-driven work
✔ Professional growth in a secure environment
📌 Equal Opportunity Employer
COMPA Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected veteran status.
$32-38 hourly 1d ago
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Dealer Lot Services Specialist
Autocartel Texas
Service associate job in Santa Fe, NM
Job Type: Part-Time Pay: $17.00-$35.00/hour (base + bonuses)
_____
About Us
Autocartel is the largest privately-owned lot service company in Texas, Colorado, and New Mexico, specializing in high-quality automotive photography and videography. We help dealerships manage their online inventory by capturing professional, eye-catching images and videos of vehicles for sale.
We're passionate about cars, photography, and customer service - and we're looking for energetic, detail-driven individuals to join our team!
_____
Position Overview
We're hiring a Dealer Lot Services Specialist to support our clients with their photography and videography needs. In this role, you'll travel to dealerships in the Santa Fe area, photograph and video inventory and upload media into our internal database. This is a fast-paced, physically demanding and hands-on role ideal for self-starters who thrive in autonomy, enjoy being around new cars, and take pride in producing high-quality work.
_____
What You'll Do
Travel to assigned dealerships throughout the assigned area
Stage and photograph vehicles following AutoCartel standards
Capture walkaround videos for online platforms
Upload photos/videos to our internal system
Input accurate vehicle data in an efficient manner
Provide consistent and professional communication with dealerships and managers
Perform physical work outdoors up to 8 hours daily
Drive a variety of vehicles, including manual and automatic transmissions
Provide consistent visits, maintain timeliness, and accuracy to ensure a continued business relationship with clients
Apply productive thinking and self-discipline to maximize time efficiency (i.e., travel time and routes)
Provide a high level of attention to detail
_____
Requirements
Must have:
Reliable transportation
Clean driving and criminal record
High-speed internet and home printer
High School diploma or equivalent
Comfortable outdoors, in active, fast-paced environments
Strong communication and interpersonal skills
Attention to detail and self-motivation
Willingness to adapt to changing routes/schedules
Car Photography experience or the interest and ability to learn
One year of experience in a customer service position
Able to lift 25 (twenty-five) pounds
License/Certification:
Driver's License (Required)
Ability to Relocate:
Santa Fe, NM: Must reside in these areas
_____
Preferred Skills/Experience:
Previous lot, porter, valet, or outdoor work
Familiarity with car makes/models/features
Automotive or photography background
Photography knowledge (or interest in learning)
_____
Benefits
Perks & Benefits
Starting Pay: $17.00 per hour. After your first 30 days: $17.00 per hour + bonuses
based on production
.
Most employees average $25-$35 per hour when factoring in bonus money.
Profit Sharing: 50% shared with all employees
Work/Life Balance: No weekends - Monday-Friday schedule
Flexible Hours: full time employees have the ability to work 30-35 hours/week
Paid Time Off
Company Equipment & Uniforms Provided
One-on-One Paid Training
Career Path Opportunities - ask us about advancement
Drive a variety of vehicle make and models daily
Health, Dental & Vision Insurance Options*
_____
Ready to Join Us?
If you're dependable, driven, and excited by cars and photography, we'd love to meet you. Come grow with us and be part of a team that values quality, service, and opportunity.
Apply today and let's get you on the road!
$17-35 hourly Auto-Apply 13d ago
Test Content Services Specialist
Psi Services 4.5
Service associate job in Santa Fe, NM
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 13d ago
Bilingual Representative II, Customer Service Operations
Cardinal Health 4.4
Service associate job in Santa Fe, NM
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Job Summary_**
This Bilingual Representative II, Customer Service Operations is responsible for providing exceptional service to members by handling inbound and outbound calls, addressing inquiries, resolving concerns, and processing product reorders. This role focuses on delivering accurate, timely, and professional support to ensure member satisfaction and retention.
**_Responsibilities_**
+ Answer inbound calls and make outbound calls as needed to assist members with orders, inquiries, and concerns.
+ Process product reorders accurately and efficiently, starting with diabetic testing supplies and CGM products; expand to other product lines after initial training.
+ Provide professional and courteous service to resolve member issues on the first call whenever possible.
+ Escalate complex issues via email to leadership or other departments when necessary.
+ Maintain accurate member records by updating information in company systems promptly.
+ Meet performance metrics including Average Handle Time (AHT), First Call Resolution (FCR), call volume targets (60+ calls per day), and other KPIs.
+ Adhere to HIPAA guidelines and safeguard all confidential member information.
+ Participate in ongoing training to learn new products and improve service quality.
+ Collaborate with team members and other departments to ensure seamless member support.
+ Attend required meetings and contribute feedback to improve processes and policies.
+ Perform additional responsibilities or special projects as assigned.
**_Qualifications_**
+ High School Diploma, GED, or equivalent work experience, preferred
+ 1-3 years of customer service experience in a call center environment, preferred
+ Fluent in English and Spanish (able to communicate clearly and effectively in both languages, verbally and in writing)
+ Strong customer service skills with a proven ability to resolve issues and meet performance goals
+ Basic knowledge of, or ability to learn, customer service processes and best practices
+ Demonstrated success in achieving KPIs and objectives
+ Proficiency in basic math and business calculations
+ Working knowledge of computer systems and data entry; ability to learn new platforms quickly
+ Basic proficiency in Microsoft Office applications (Word, Excel, Outlook)
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisors or senior peers on complex and unusual problems
**Anticipated hourly range:** $15.70 per hour - $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 03/02/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$15.7-22.5 hourly 14d ago
Customer Experience Specialist I
Solomonedwards 4.5
Service associate job in Santa Fe, NM
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Operate in a call center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator (written and oral).
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141855
### Place of Work
On-site
### Requisition ID
141855
### Application Email
****************************
$20-24 hourly Easy Apply 60d+ ago
Reservations Agent (Santa Fe)
Ojo Caliente Holdings
Service associate job in Santa Fe, NM
Full-time Description
Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking Reservations Agent to join our diverse and inclusive team.
Why choose Ojo Santa Fe Spa Resort? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests.
Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion.
Position Description
The Reservationist is responsible for creating an outstanding first impression over the phone, driving resort sales by presenting the resort experience to our guests, providing exceptional service by anticipating guests' needs and assisting in booking reservations at the resort spa, restaurant and for other resort amenities and activities. This position must have the flexibility to work various shifts on weekends, weekdays, holidays and/or evenings with availability to cover unexpected reservationists' absences based on the evolving needs of the business.
This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
Guest Interaction:
Answer telephone calls and emails in the reservation department promptly, courteously, enthusiastically, and according to established protocols.
Assist guests with inquiries about room availability, amenities, services, and special promotions.
Provide detailed information about the resort, local attractions, and travel recommendations.
Explain resort policies (e.g., check-in/out, smoking) during the reservation process to ensure a smooth experience and minimize surprises and misunderstandings.
Booking Management:
Process reservations accurately, ensuring all guest details are correctly entered into the reservation system.
Update and modify existing reservations as needed, including cancellations, changes, and special requests.
Maintain a high level of accuracy in handling guest bookings to prevent overbooking and ensure guest satisfaction.
Input complete guest reservation information into reservation and resort management systems accurately and according to established protocols.
Sales and Upselling:
Identify opportunities to upsell rooms, packages, and additional services to maximize revenue.
Communicate promotional offers and packages to potential guests effectively.
Follow up with guests regarding potential upgrades and additional services prior to their arrival.
Upsell rooms and treatments where possible according to established procedures to maximize resort average room rate and revenue.
Guest Records and Documentation:
Maintain organized and accurate records of all reservations, including payments, guest preferences, and special requests.
Generate daily, weekly, and monthly reports on booking statistics and revenue.
Handle confidential guest information with the highest degree of integrity.
Coordination and Communication:
Coordinate with other departments (housekeeping, front desk, etc.) to ensure smooth operations and guest satisfaction.
Communicate guest needs and preferences to relevant departments to ensure a personalized guest experience.
Resolve any issues or discrepancies related to reservations efficiently and professionally.
Maintain complete knowledge of all resort features/services, room types, room rates, packages, promotions, and dining options.
Customer Service:
Provide exceptional customer service by addressing guest concerns and resolving issues promptly.
Handle difficult or irate guests with patience and professionalism, seeking solutions that ensure guest satisfaction.
Gather feedback from guests and relay important information to management for continuous improvement.
Assess guest requests and inquiries, offering creative suggestions and recommendations tailored to each guest's or party's unique needs.
Technology and System Use:
Utilize the resort's reservation system and other related software proficiently to manage bookings.
Stay updated on system updates and new features to enhance efficiency and accuracy.
Troubleshoot minor technical issues and escalate more complex problems to the appropriate support teams.
Compliance and Policies:
Adhere to all company policies and procedures, including privacy and data protection regulations.
Ensure compliance with resort standards and service quality guidelines.
Participate in ongoing training and professional development to stay current with industry trends and best practices.
Implement new techniques and practices as introduced and directed by resort management; participate in resort training seminars to build skills and continuously improve service.
Professional Conduct:
Maintain a professional demeanor by exhibiting a positive attitude toward all employees, managers, and guests, modeling the resort's core values.
Assist in the development and implementation of new company initiatives, such as promotions and upcoming events.
Requirements
Qualifications:
Minimum of 1 year previous reservations/sales experience in the hospitality industry, preferably at an upscale hotel or resort, required.
High school diploma (or equivalent) required; college degree preferred.
Knowledge of Microsoft Office programs; experience in resort/hotel software strongly preferred; experience with Agilisys a plus.
Ability to enter data quickly and accurately while communicating with guests on the phone.
Must be available to work a flexible schedule including days, evenings, weekends and holidays.
Ability to sit for long periods of time in close proximity to other employees, stand, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 20 pounds.
If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.
Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ojo Spa Resorts Discounts and Perks:
Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:
Mission based company with values you can trust
Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Ojo Santa Fe
: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats
Ojo Santa Fe Spa Resort is conveniently located near several vibrant cities and towns, making it easily accessible for Line Cook candidates like you. Check out the distances below and see how close we are to some popular destinations:
Only 34 miles away from Bernalillo, NM.
Rio Rancho, NM, is located only 43 miles away from our resort.
Placitas, NM, is conveniently located only just 39 miles away.
Corrales, NM, is a short 42-mile drive from Ojo Sant Fe.
Albuquerque, NM, is just 51 miles away.
Espanola is 38 miles away.
Los Alamos is 46 miles away.
Join us now and become an essential part of the Ojo Santa Fe Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination!
To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com
$24k-30k yearly est. 60d+ ago
Customer Service Associate
Savers | Value Village
Service associate job in Santa Fe, NM
Job Title: Customer ServiceAssociate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer ServiceAssociates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer ServiceAssociates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Bundled health plans such as medical, Rx, dental and vision
+ Company-paid life insurance for extra protection and peace of mind
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
3294 Cerrillos Road, Santa Fe, NM 87507
$23k-31k yearly est. 60d+ ago
Customer Service Associate
CK Hutchison Holdings Limited
Service associate job in Santa Fe, NM
Share: share to e-mail Job Title: Customer ServiceAssociate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer ServiceAssociates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer ServiceAssociates.
What you can expect:
* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
* Bundled health plans such as medical, Rx, dental and vision
* Company-paid life insurance for extra protection and peace of mind
* Programs to stop smoking, diabetes management coaching, and on demand care options.
* A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
* Paid time off from work for leisure or other hobbies.
* A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
3294 Cerrillos Road, Santa Fe, NM 87507
Share: share to e-mail
$23k-31k yearly est. 7d ago
Victim Services Representative (NMCD #10110518)
New Mexico Corrections Department 3.7
Service associate job in Santa Fe, NM
Salary $26.57 - $39.86 Hourly $55,273 - $82,909 Annually is a Pay Band C7 Posting Details This position is funded for a specific purpose. The Sponsored Term appointment is similar to a probationary appointment. The position and the appointment will expire upon loss or reduction of state or federal funding, or
when special project or program for which the position was created has been completed.
* APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE
CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR
EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
Interviews are anticipated to be conducted within two weeks of closing.
Why does the job exist?
This position will provide direct information, assistance and referrals to victims of crime that have concerns or inquiries related to New Mexico Corrections Department (NMCD) incarcerated offenders or offenders under supervision of the Probation Parole Division. The position will respond to inquiries from victims, victim advocates, and other victim service agencies. The position will be responsible for educating victims about the corrections system, assisting with unwanted inmate correspondence, providing projected release dates, responding to restitution inquiries, assisting with safety planning, registering victims on the Victim Notification Everyday (VINE) system, providing information on victims' rights and providing referrals.
This position will be responsible for assisting crime victims during the parole board hearing process. This includes explaining the hearing procedures, guiding victims on how to write a Victim Impact Statement, and preparing them to testify before the New Mexico Adult Parole Board. The responsibilities include the coordination of video appearances for victims at the hearings, accompanying them virtually, and providing emotional support and debriefing following the hearing. Additional responsibilities include tracking the inmate's release status, conducting follow-up communication upon the inmates' release, providing information regarding conditions of release. This position will be responsible for supporting the Victims of Crime Act (VOCA) grant compliance and reporting.
How does it get done?
* Provide information, assistance and referrals to victims of crime
* Respond to inquires from victims
* Assist victims during Parole Board hearings
* Tracking and reporting statistical data
Who are the customers?
* Victims of adult crime in the State of New Mexico
* New Mexico Corrections Department
Ideal Candidate
Experience in the following:
* Social Work, Psychology, Guidance and Counseling or Criminal Justice
* Working with communities
* Case management
Minimum Qualification
Associate's Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology, Family Studies/Services, Social Sciences, or Human Services and one (1) year of experience as a social work assistant and/or in social or community coordination, working with communities, working on health or social service related matters, social work/case management experience, and/or behavioral health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required education and experience.
Employment Requirements
This position is designated as safety sensitive. Employment is subject to pre-employment and random testing,
in accordance with all terms and conditions of federal and state law, rules and regulations in relation to alcohol
and/or drug testing. Must possess and maintain a valid New Mexico Driver's License. Pre-employment
background check is required and conditional pending results.
Working Conditions
Work is performed in an adult prison environment, which includes daily contact with inmates. Willingness to work in a correctional facility, may be required to work odd hours, overtime, holidays, and weekends.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Francine Garcia, **************, *************************, Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
$23k-28k yearly est. 4d ago
Service BDC Representative
Chevrolet Cadillac of Santa Fe
Service associate job in Santa Fe, NM
Job Description
As a Service BDC Representative at Chevrolet Cadillac of Santa Fe, you will be responsible for providing exceptional customer service and support to our service department. This is a full-time, administrative role in the fast-paced and exciting auto industry. As an individual contributor, you will play a crucial role in ensuring our customers have a positive experience with our dealership and maintain long-term relationships with them.
Compensation & Benefits:
This is a full-time, hourly position with competitive pay and benefits package including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and employee discounts on vehicles and service.
Responsibilities:
- Serve as the first point of contact for our service department, answering phone calls, emails, and online inquiries in a prompt and professional manner
- Schedule service appointments for customers and maintain accurate and up-to-date service records
- Ensure customer satisfaction by following up on service appointments and addressing any concerns or issues that may arise
- Utilize dealership management systems to input and track customer information, appointment details, and service orders
- Maintain a positive and professional attitude at all times, providing exceptional customer service to all customers
- Assist with organizing and maintaining the service department, including scheduling, filing, and inventory management
- Collaborate with the service and sales teams to ensure efficient and effective communication and customer service
Requirements:
- High school diploma or equivalent
- Previous experience working in a customer service or administrative role, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in computer systems and software, including Microsoft Office and dealership management systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Must be able to work full-time, including some evenings and weekends as needed
EEOC statement:
Chevrolet Cadillac of Santa Fe is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to promoting a dynamic and inclusive workplace where employees of all backgrounds can thrive.
$24k-33k yearly est. 6d ago
Customer Service Representative - Santa Fe, NM
Kedia Corporation
Service associate job in Santa Fe, NM
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$25k-33k yearly est. 2d ago
Customer Service Representative I
ASM Research, An Accenture Federal Services Company
Service associate job in Santa Fe, NM
Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Shift: 9:30 AM - 6:00 PM EST
**Job Responsibilities**
+ Supports customer to submit and process transactions
+ Assists customer with identifying and resolving processing issues and website access inquires
+ Supports inbound calling, outbound calling, email, web chat and outreach to customers
+ Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
+ Meet Quality Assurance Requirements and other key performance metrics
**Minimum Qualifications**
+ High School Diploma or GED
+ 0-2 years of customer service or public relations experience.
**Other Job Specific Skills**
+ Ability to successfully adapt and perform during times of high call volume.
+ Ability to provide effective customer service and deal tactfully and courteously with the public.
+ Strong written and verbal communication skills.
+ Strong listening ability to interpret and clarify information being provided by customers.
+ Strong commitment to providing quality service.
+ Ability to foster a good working relationship and rapport with customers.
+ Keen attention to detail and accuracy.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$17.75 - $17.75
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$25k-33k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Stephen Gillespie-State Farm Agent
Service associate job in Santa Fe, NM
Job DescriptionBenefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Training & development
Vision insurance
Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Simple IRA
Group Life Insurance Benefits
Hourly pay plus commission/bonus
Hourly pay
Health benefits
Flexible hours
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Ability to work in a team environment
Ability to multi-task
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
POSITION COULD DEVELOP INTO FULL-TIME SALARIED JOB.
$25k-33k yearly est. 10d ago
Customer Service Representative - State Farm Agent Team Member
Garrett Seawright-State Farm Agent
Service associate job in Santa Fe, NM
Job DescriptionBenefits:
License Reimbursement
Hourly Plus Commission
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Garrett Seawright - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$25k-33k yearly est. 13d ago
Slot Service Specialist
Santa Clara Development Corporation
Service associate job in Espanola, NM
About the Role:
The Slot Service Specialist at Santa Clara Resort LLC plays a critical role in ensuring an exceptional gaming experience for all guests by maintaining and servicing slot machines with precision and efficiency. This position requires a thorough understanding of slot machine mechanics, software, and customer service to promptly address and resolve any technical issues that may arise. The specialist will collaborate closely with the casino operations team to minimize downtime and maximize machine availability, directly contributing to guest satisfaction and revenue generation. Additionally, the role involves conducting routine inspections, troubleshooting malfunctions, and performing preventive maintenance to uphold the highest standards of machine performance. Ultimately, the Slot Service Specialist ensures that every guest enjoys a seamless and enjoyable gaming environment through expert technical support and attentive service.
Minimum Qualifications:
High school diploma or equivalent.
Basic knowledge of electronic and mechanical systems, preferably in gaming or related industries.
Experience with troubleshooting and repairing electronic equipment.
Strong customer service skills with the ability to communicate technical information clearly.
Ability to work flexible hours, including nights, weekends, and holidays as required.
Preferred Qualifications:
Technical certification or training in electronics, electromechanics, or a related field.
Previous experience working in a casino or gaming environment.
Familiarity with slot machine software and gaming regulations.
Proficiency in using diagnostic tools and software for slot machine maintenance.
Strong problem-solving skills and the ability to work independently under pressure.
Responsibilities:
Perform daily inspections and maintenance of slot machines to ensure optimal functionality and appearance.
Diagnose and repair mechanical, electrical, and software issues in slot machines promptly to minimize downtime.
Collaborate with casino floor staff to respond quickly to guest concerns and technical problems.
Maintain accurate records of service activities, repairs, and parts inventory for compliance and operational efficiency.
Assist in the installation and testing of new slot machines and related gaming equipment.
Provide technical support and training to casino staff on slot machine operations and troubleshooting procedures.
Ensure compliance with all regulatory and safety standards related to gaming equipment.
Skills:
The Slot Service Specialist utilizes technical skills daily to diagnose and repair complex slot machine issues, ensuring minimal disruption to casino operations. Strong mechanical and electronic troubleshooting abilities enable the specialist to quickly identify faults and implement effective solutions. Customer service skills are essential for interacting with guests and casino staff, providing clear explanations and timely assistance. Organizational skills are applied in maintaining detailed service records and managing parts inventory to support efficient maintenance workflows. Additionally, adaptability and teamwork are important as the specialist coordinates with various departments to uphold a high-quality gaming experience.
$28k-43k yearly est. Auto-Apply 25d ago
Slot Service Specialist
Santa Claran
Service associate job in Espanola, NM
About the Role:
The Slot Service Specialist at Santa Clara Resort LLC plays a critical role in ensuring an exceptional gaming experience for all guests by maintaining and servicing slot machines with precision and efficiency. This position requires a thorough understanding of slot machine mechanics, software, and customer service to promptly address and resolve any technical issues that may arise. The specialist will collaborate closely with the casino operations team to minimize downtime and maximize machine availability, directly contributing to guest satisfaction and revenue generation. Additionally, the role involves conducting routine inspections, troubleshooting malfunctions, and performing preventive maintenance to uphold the highest standards of machine performance. Ultimately, the Slot Service Specialist ensures that every guest enjoys a seamless and enjoyable gaming environment through expert technical support and attentive service.
Minimum Qualifications:
High school diploma or equivalent.
Basic knowledge of electronic and mechanical systems, preferably in gaming or related industries.
Experience with troubleshooting and repairing electronic equipment.
Strong customer service skills with the ability to communicate technical information clearly.
Ability to work flexible hours, including nights, weekends, and holidays as required.
Preferred Qualifications:
Technical certification or training in electronics, electromechanics, or a related field.
Previous experience working in a casino or gaming environment.
Familiarity with slot machine software and gaming regulations.
Proficiency in using diagnostic tools and software for slot machine maintenance.
Strong problem-solving skills and the ability to work independently under pressure.
Responsibilities:
Perform daily inspections and maintenance of slot machines to ensure optimal functionality and appearance.
Diagnose and repair mechanical, electrical, and software issues in slot machines promptly to minimize downtime.
Collaborate with casino floor staff to respond quickly to guest concerns and technical problems.
Maintain accurate records of service activities, repairs, and parts inventory for compliance and operational efficiency.
Assist in the installation and testing of new slot machines and related gaming equipment.
Provide technical support and training to casino staff on slot machine operations and troubleshooting procedures.
Ensure compliance with all regulatory and safety standards related to gaming equipment.
Skills:
The Slot Service Specialist utilizes technical skills daily to diagnose and repair complex slot machine issues, ensuring minimal disruption to casino operations. Strong mechanical and electronic troubleshooting abilities enable the specialist to quickly identify faults and implement effective solutions. Customer service skills are essential for interacting with guests and casino staff, providing clear explanations and timely assistance. Organizational skills are applied in maintaining detailed service records and managing parts inventory to support efficient maintenance workflows. Additionally, adaptability and teamwork are important as the specialist coordinates with various departments to uphold a high-quality gaming experience.
$28k-43k yearly est. Auto-Apply 27d ago
Retail Customer Service Representative
Nm101
Service associate job in Santa Fe, NM
Benefits:
Flexible schedule
Opportunity for advancement
Paid time off
Retail Customer Service Representative - Benefit and Perks
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives. The Ideal Retail Customer Service Representative Candidate Will Have:
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking - must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
A high school diploma or equivalent required
Valid driver's license required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Ability to work flexible hours
Some supervisory skills preferred
Notary Public certification may be required
Retail Customer Service Representative - Daily Tasks:
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Opens and closes the center, cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes
Captures, complete tasks, and organizes Virtual Mail
Retail Customer Service Representative - Role Requirements:
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
May be required to operate a motor vehicle
Must perform all duties in a safe and efficient manner
Spanish speaking is a plus but not required.
Company OverviewSince 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today! Compensation: $15.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
$15 hourly Auto-Apply 60d+ ago
Presales Rep. - Santa Fe, NM
Admiral Beverage 4.2
Service associate job in Santa Fe, NM
Admiral Beverage believes in investing in its people, business partners, and communities, to continually grow and offer the best products and services in the region. With the strength of a large company combined with a small-town, friendly, family-driven mindset; we are here to grow with you. Admiral offers: competitive wages, a full-scale benefit program including health, dental, and vision coverage, 401(k) and retirement programs, paid leave and holidays, and much, much more!
Current Admiral Beverage Employees (excluding Contractors): Please apply via your internal Workday Account.
Admiral Beverage is seeking a dedicated and results-driven Sales professional. In this key role, you will be responsible for driving sales growth, building strong relationships, and promoting a diverse range of high-quality beverage products. The ideal candidate will possess excellent leadership skills, a deep understanding of Spirits, paper goods, and the beverage landscape. Join a collaborative, team-focused environment that values its greatest asset: our people.
Presales: Sells beverage products to retail food stores, wholesale grocers, restaurants, hotels, or businesses by performing the following duties. Knowledge of sales/marketing concepts used in the brewing industry is highly preferred.
CommissionJob Description
Primary Location:
Santa Fe, New Mexico
ESSENTIAL DUTIES AND RESPONSIBILITIES
Travels through assigned territory to call on regular and prospective customers to solicit orders and new business and prepare sales contracts.
Takes a leading role with contract negotiations, closing the sale and developing marketing plans for contract accounts.
Coordinates and leads sales meetings to include agenda preparation.
Properly accounts for all cash/credit proceeds, products removed from inventories, lighted signs, and all other Company assets where applicable.
Solicits new business by conducting business reviews, demonstrating products and services, using samples, marketing resources, and emphasizing features and benefits to customers.
Arranges products according to prearranged plan or own ideas approved by management.
Places price and descriptive signs on backdrop, fixtures, merchandise, or floor.
Transfers product from customer stockroom to floor displays to comply with "Sell By" dates, maximize product, in store and minimize product in stock room.
Order product for assigned accounts in accordance with established procedures to ensure no-out of stocks conditions.
Originates display ideas or follows suggestions or schedule of Sales Manager.
Constructs or assembles display ads from company provided Point of Sale (POS) materials.
Estimates and coordinates date of product delivery and empty shell pickups, based on knowledge of own company's, production and delivery schedules.
Ensures that all Admiral Beverage brands and packages are rotated on a “first-in, first-out” basis in accordance with supplier requirements.
Must be 21 years of age.
Wears and utilizes appropriate company safety equipment.
Other duties may be assigned by the immediate supervisor or other supervisor at any time.
SUPERVISORY RESPONSIBILITIES
Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
WHAT WE'RE LOOKING FOR:
Proven experience in a Sales or Merchandising or similar environment (Beverages industry experience preferred).
Strong attention to detail and organizational skills.
Excellent communication skills (verbal and written).
Must be at least 21 years of age.
Ability to work independently with little or no supervision.
Valid Driver's License- Candidate must meet company driver qualifications.
One-year certificate from a college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to address issues involving a few concrete variables in standardized situations.
Associate degree (A. A.) or two to four years related experience and/or training; or equivalent combination of education and experience.
Ability to effectively create and present information and respond to questions from groups of managers, customers, and employees.
Ability to calculate discounts, interest, commissions, and percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
Must regularly lift and/or move up to 70 pounds unassisted and occasionally lift/move up to 100 pounds with the help of a hand truck or other lifting device.
Reliable. Caring. Committed. If this sounds like you, you'll fit right in. Follow us on social and learn more at ***********************
Admiral Beverage is a drug-free workplace and requires a background check to begin employment.
We want to know how you heard about us! Be sure to select an option when you fill out your application- Employee Referral or one of the Job Boards!
$23k-29k yearly est. Auto-Apply 7d ago
Service BDC Representative
Rydell Cars 3.6
Service associate job in Santa Fe, NM
As a Service BDC Representative at Chevrolet Cadillac of Santa Fe, you will be responsible for providing exceptional customer service and support to our service department. This is a full-time, administrative role in the fast-paced and exciting auto industry. As an individual contributor, you will play a crucial role in ensuring our customers have a positive experience with our dealership and maintain long-term relationships with them.
Compensation & Benefits:
This is a full-time, hourly position with competitive pay and benefits package including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and employee discounts on vehicles and service.
Responsibilities:
- Serve as the first point of contact for our service department, answering phone calls, emails, and online inquiries in a prompt and professional manner
- Schedule service appointments for customers and maintain accurate and up-to-date service records
- Ensure customer satisfaction by following up on service appointments and addressing any concerns or issues that may arise
- Utilize dealership management systems to input and track customer information, appointment details, and service orders
- Maintain a positive and professional attitude at all times, providing exceptional customer service to all customers
- Assist with organizing and maintaining the service department, including scheduling, filing, and inventory management
- Collaborate with the service and sales teams to ensure efficient and effective communication and customer service
Requirements:
- High school diploma or equivalent
- Previous experience working in a customer service or administrative role, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in computer systems and software, including Microsoft Office and dealership management systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Must be able to work full-time, including some evenings and weekends as needed
EEOC statement:
Chevrolet Cadillac of Santa Fe is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to promoting a dynamic and inclusive workplace where employees of all backgrounds can thrive.
$25k-29k yearly est. Auto-Apply 60d+ ago
Customer Service Technician
New Mexico Highlands University Portal 3.5
Service associate job in Las Vegas, NM
Under the direction of the Technology Support Services Manager, the Customer Service Technician receives and relays telephone calls for the university telephone system, providing directory information or transferring calls as appropriate. In addition, the Customer Service Technician provides customer support as part of the IT Services Help Desk team, documenting and fielding technology requests, and ensuring completion of technology support requests while providing a high level of customer service. The Customer Service Technician is expected to provide excellent customer service to the campus community and external callers/guests.
Duties And Responsibilities
Receives and relay telephone calls for the university telephone system, providing directory information or transferring calls as appropriate; Become familiar with the resources and departments within the university, and main methods of contact or sources of information; Provide feedback based on received calls that identify areas of improvement to internal processes and available resources; Field incoming IT help requests from end users in person, or via telephone or e-mail, in a prompt, courteous, and professional manner; Document user requests and problems, including all pertinent end user identification information, including name, department, contact information, and nature of the request/problem, in ITS ticketing system; Prioritize and escalate problems to the appropriate area within the ITS department; Test resolutions to ensure technology problems have been adequately resolved, and perform post-resolution follow-ups to help requests; Document user requests and problems, including all pertinent end user identification information including name, department, contact information, and nature of the request or problem; Handle confidential information with discretion; Collaborate with team members to make recommendations for improved internal processes, and improved customer service experience; Receive cross-training in other areas of the department, and provide support in covering those areas as needed; Assist with training of new hires within the department; Maintain regular attendance; Perform miscellaneous job-related duties as assigned.
How much does a service associate earn in Santa Fe, NM?
The average service associate in Santa Fe, NM earns between $20,000 and $48,000 annually. This compares to the national average service associate range of $23,000 to $63,000.
Average service associate salary in Santa Fe, NM
$32,000
What are the biggest employers of Service Associates in Santa Fe, NM?
The biggest employers of Service Associates in Santa Fe, NM are: