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The differences between service desk managers and data managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service desk manager and a data manager. Additionally, a data manager has an average salary of $108,359, which is higher than the $101,229 average annual salary of a service desk manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for a data manager are data analysis, visualization, and data quality.
| Service Desk Manager | Data Manager | |
| Yearly salary | $101,229 | $108,359 |
| Hourly rate | $48.67 | $52.10 |
| Growth rate | 16% | 16% |
| Number of jobs | 69,990 | 147,574 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 62% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A data manager is responsible for monitoring the efficiency of the company's technology systems and network infrastructures. Data managers ensure the safety and security of the databases to avoid unauthorized access that may pose risks for business operations. They assist the technology team in developing data management protocols and smooth navigation of the network systems. A data manager must have excellent knowledge of the technology industry, as well as having a strong command on system codes and programming languages, to immediately identify inconsistencies, and perform troubleshooting to fix these discrepancies.
Service desk managers and data managers have different pay scales, as shown below.
| Service Desk Manager | Data Manager | |
| Average salary | $101,229 | $108,359 |
| Salary range | Between $72,000 And $141,000 | Between $73,000 And $160,000 |
| Highest paying City | Carson City, NV | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | CLEAResult | Meta |
| Best paying industry | Finance | - |
There are a few differences between a service desk manager and a data manager in terms of educational background:
| Service Desk Manager | Data Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service desk managers' and data managers' demographics:
| Service Desk Manager | Data Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 48.0% Female, 52.0% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |