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The differences between service desk managers and delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service desk manager and a delivery manager. Additionally, a delivery manager has an average salary of $113,280, which is higher than the $101,229 average annual salary of a service desk manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for a delivery manager are customer service, exceptional client, and project management.
| Service Desk Manager | Delivery Manager | |
| Yearly salary | $101,229 | $113,280 |
| Hourly rate | $48.67 | $54.46 |
| Growth rate | 16% | 16% |
| Number of jobs | 69,990 | 172,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Service desk managers and delivery managers have different pay scales, as shown below.
| Service Desk Manager | Delivery Manager | |
| Average salary | $101,229 | $113,280 |
| Salary range | Between $72,000 And $141,000 | Between $82,000 And $156,000 |
| Highest paying City | Carson City, NV | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | CLEAResult | Simpson Thacher & Bartlett |
| Best paying industry | Finance | Technology |
There are a few differences between a service desk manager and a delivery manager in terms of educational background:
| Service Desk Manager | Delivery Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service desk managers' and delivery managers' demographics:
| Service Desk Manager | Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 77.2% Female, 22.8% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 13.9% White, 64.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |