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The differences between service desk managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a service desk manager, becoming a desk manager takes usually requires 4-6 years. Additionally, a service desk manager has an average salary of $101,229, which is higher than the $75,140 average annual salary of a desk manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for a desk manager are CRM, sales process, and quality customer service.
| Service Desk Manager | Desk Manager | |
| Yearly salary | $101,229 | $75,140 |
| Hourly rate | $48.67 | $36.12 |
| Growth rate | 16% | - |
| Number of jobs | 69,990 | 45,871 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 8 | 6 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Service desk managers and desk managers have different pay scales, as shown below.
| Service Desk Manager | Desk Manager | |
| Average salary | $101,229 | $75,140 |
| Salary range | Between $72,000 And $141,000 | Between $44,000 And $127,000 |
| Highest paying City | Carson City, NV | Eureka, CA |
| Highest paying state | California | New York |
| Best paying company | CLEAResult | ServiceNow |
| Best paying industry | Finance | - |
There are a few differences between a service desk manager and a desk manager in terms of educational background:
| Service Desk Manager | Desk Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | California State University - Bakersfield |
Here are the differences between service desk managers' and desk managers' demographics:
| Service Desk Manager | Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 11% | 8% |