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The differences between service desk managers and directors of managed services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service desk manager and a director of managed services. Additionally, a director of managed services has an average salary of $120,859, which is higher than the $101,229 average annual salary of a service desk manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for a director of managed services are oversight, cloud, and project management.
| Service Desk Manager | Director Of Managed Services | |
| Yearly salary | $101,229 | $120,859 |
| Hourly rate | $48.67 | $58.11 |
| Growth rate | 16% | 16% |
| Number of jobs | 69,990 | 117,659 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 61% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach new heights, all while implementing the company's policies and regulations.
Service desk managers and directors of managed services have different pay scales, as shown below.
| Service Desk Manager | Director Of Managed Services | |
| Average salary | $101,229 | $120,859 |
| Salary range | Between $72,000 And $141,000 | Between $80,000 And $182,000 |
| Highest paying City | Carson City, NV | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | CLEAResult | |
| Best paying industry | Finance | Retail |
There are a few differences between a service desk manager and a director of managed services in terms of educational background:
| Service Desk Manager | Director Of Managed Services | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service desk managers' and directors of managed services' demographics:
| Service Desk Manager | Director Of Managed Services | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 65.4% Female, 34.6% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |